Customer Information Page - HPE StoreOnce 6500 User Manual

Table 64: Remote Support fields
Field
Remote Support
Level
Enable proxy
server
Protocol
Address
Port
Enable
Authentication
Login ID
Password
Re-enter
Password
Advanced
Enterprise Server
NOTE: If Remote Support is not fully configured, a reminder message is displayed at login. The
message appears at every login until the configuration is completed or until no support is selected.

Customer Information page

The Customer Information page displays the information of the person who will be contacted when
Remote Support indicates that a support case is needed.
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Description
The level of support configured on the StoreOnce System:
• Active – Allows Hewlett Packard Enterprise to control and send commands to
the appliance. This level of support will be available in an upcoming release.
• Passive (recommended) – Allows events to be sent out but does not permit
inbound queries.
• No support – No events are sent out and does not permit inbound queries
(Remote Support is disabled).
If selected, this option allows the use of a network proxy to access the Internet.
It expands to display more fields.
The protocol used by the proxy server.
The address of the proxy server.
The port used by the proxy server.
If selected, the proxy network requires a username and password. It expands to
display more fields. Clear this field if authorization is not required to access the
proxy.
The user name used to access the proxy server.
The password used to access the proxy server.
Re-enter the password for initial verification.
If selected, it expands to display the Remote Support options.
The Hewlett Packard Enterprise server that receives the event messages. This
is automatically populated; do not change unless you have a specific reason to
do so.
Customer Information page 217