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HPE ProLiant DL380 Gen11 Maintenance And Service Manual

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HPE ProLiant DL380 Gen11 Server Maintenance and Service Guide
HPE ProLiant DL380 Gen11 Server Maintenance and Service Guide
Part Number: 30-3673C302-004a
Published: June 2023
Edition: 5

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  • Page 1 HPE ProLiant DL380 Gen11 Server Maintenance and Service Guide HPE ProLiant DL380 Gen11 Server Maintenance and Service Guide Part Number: 30-3673C302-004a Published: June 2023 Edition: 5...
  • Page 2 HPE ProLiant DL380 Gen11 Server Maintenance and Service Guide HPE ProLiant DL380 Gen11 Server Maintenance and Service Guide Abstract Abstract This document is for the person who installs, administers, and troubleshoots servers and storage systems. Hewlett Packard Enterprise assumes you are qualified in the servicing of computer equipment and trained in recognizing hazards in products with hazardous energy levels.

  • Page 3: Table Of Contents

    Table of contents Table of contents Customer self repair Illustrated parts catalog Mechanical components Chassis ears spare parts Fan cage spare part Air baffle spare parts Access panel spare parts Primary and secondary riser cage spare part Tertiary riser cage spare part 2U bezel spare part Rack mounting hardware spare parts Cable management arm spare parts...
  • Page 4 Server options Energy pack spare parts HPE Smart Storage Hybrid Capacitor spare part HPE Smart Storage Battery spare part Backplane spare parts Chassis Intrusion Detection Switch spare part Power supply spare parts Rear serial port interface spare part Accelerator and GPU options spare parts...
  • Page 5 Removing and replacing the HPE 800 W Flex Slot -48 VDC hot-plug power supply Removing and replacing an HPE 1600 W Flex Slot -48 VDC hot-plug power supply Removing and replacing the primary PCIe riser cage Removing and replacing the secondary and tertiary PCIe riser cage...
  • Page 6 System board components System maintenance switch descriptions DIMM label identification DIMM slot locations Heatsink and processor socket components HPE Basic Drive LED definitions EDSFF SSD LED definitions Drive boxes and numbering HPE NS204i-u Boot Device components HPE NS204i-u Boot Device LED definitions...
  • Page 7 Environmental specifications Mechanical specifications Power supply specifications HPE 800 W Flex Slot Platinum Hot-plug Low Halogen Power Supply HPE 1000 W Flex Slot Titanium Hot-plug Power Supply HPE 1600 W Flex Slot Platinum Hot-plug Low Halogen Power Supply Hot-plug power supply calculations...

  • Page 8: Customer Self Repair

    à utiliser. Pour plus d'informations sur le programme CSR de Hewlett Packard Enterprise, contactez votre Mainteneur Agrée local. HPE ProLiant DL380 Gen11 Server Maintenance and Service Guide...
  • Page 9 Enterprise zurückgeschickt werden muss. Wenn es erforderlich ist, das defekte Teil an Hewlett Packard Enterprise zurückzuschicken, müssen Sie dies innerhalb eines vorgegebenen Zeitraums tun, in der Regel innerhalb von fünf (5) Geschäftstagen. Das defekte Teil muss mit HPE ProLiant DL380 Gen11 Server Maintenance and Service Guide...
  • Page 10 Optioneel—Onderdelen waarvoor reparatie door de klant optioneel is. Ook deze onderdelen zijn ontworpen voor reparatie door de klant. Optioneel Als u echter Hewlett Packard Enterprise verzoekt deze onderdelen voor u te vervangen, kunnen daarvoor extra kosten in rekening HPE ProLiant DL380 Gen11 Server Maintenance and Service Guide...
  • Page 11 No caso desse serviço, a substituição de peças CSR é obrigatória. Se desejar que a Hewlett Packard Enterprise substitua essas peças, serão cobradas as despesas de transporte e mão-de-obra do serviço. HPE ProLiant DL380 Gen11 Server Maintenance and Service Guide...
  • Page 12 HPE ProLiant DL380 Gen11 Server Maintenance and Service Guide...
  • Page 13 HPE ProLiant DL380 Gen11 Server Maintenance and Service Guide...
  • Page 14 HPE ProLiant DL380 Gen11 Server Maintenance and Service Guide...

  • Page 15: Illustrated Parts Catalog

    Mechanical components Hewlett Packard Enterprise continually improves and changes product parts. For complete and current supported parts information, see the Hewlett Packard Enterprise PartSurfer website Hewlett Packard Enterprise PartSurfer website . HPE ProLiant DL380 Gen11 Server Maintenance and Service Guide...
  • Page 16 10 Miscellaneous blanks spare parts * * Not shown For more information, see Removal and replacement procedures. Subtopics Subtopics Chassis ears spare parts Chassis ears spare parts Fan cage spare part Fan cage spare part HPE ProLiant DL380 Gen11 Server Maintenance and Service Guide...

  • Page 17: Chassis Ears Spare Parts

    Customer self repair: Mandatory Mandatory Description Description Spare part number Spare part number Max-performance air baffle P56502-001 Standard air baffle P38194-001 Access panel spare parts Access panel spare parts Customer self repair: Mandatory Mandatory HPE ProLiant DL380 Gen11 Server Maintenance and Service Guide...

  • Page 18: Primary And Secondary Riser Cage Spare Part

    Rack mounting hardware spare parts Customer self repair: Mandatory Mandatory Description Description Spare part Spare part number number Friction rail kit 3 P58528-001 Cable management arm spare parts Cable management arm spare parts HPE ProLiant DL380 Gen11 Server Maintenance and Service Guide...

  • Page 19: Miscellaneous Blanks Spare Parts

    System components Hewlett Packard Enterprise continually improves and changes product parts. For complete and current supported parts information, see the Hewlett Packard Enterprise PartSurfer website Hewlett Packard Enterprise PartSurfer website . HPE ProLiant DL380 Gen11 Server Maintenance and Service Guide...
  • Page 20 Drive spare parts * NVMe drive spare parts SAS drive spare parts SATA drive spare parts System battery spare part* * Not shown For more information, see Removal and replacement procedures. Subtopics Subtopics HPE ProLiant DL380 Gen11 Server Maintenance and Service Guide...

  • Page 21: System Board Assembly Spare Parts

    Spare part number Spare part number Left and right DIMM guard spare parts P24307-001 DIMM spare parts DIMM spare parts Customer self repair: Mandatory Mandatory 4800 MT/s DIMMs 4800 MT/s DIMMs HPE ProLiant DL380 Gen11 Server Maintenance and Service Guide...

  • Page 22: Processor Spare Parts

    Optional Description Description Spare part Spare part number number Intel Xeon Scalable processor 3408U (1.8G, 8C, P60439-001 125W) 44XX processor spare parts 44XX processor spare parts Customer self repair: Optional Optional HPE ProLiant DL380 Gen11 Server Maintenance and Service Guide...

  • Page 23: 54Xx Processor Spare Parts

    Intel Xeon Scalable processor 5415+ (2.9G, 8C, 150W) P60426-001 Intel Xeon Scalable processor 5411N (1.9G, 24C, 165W) P60447-001 64xx processor spare parts 64xx processor spare parts Customer self repair: Optional Optional HPE ProLiant DL380 Gen11 Server Maintenance and Service Guide...

  • Page 24: 84Xx Processor Spare Parts

    Intel Xeon Scalable processor 6448H (2.0 GHz, 32C, P49424-001 225W) Intel Xeon Scalable processor 6434H (4.0 GHz, 8C, P49425-001 205W) 84xx processor spare parts 84xx processor spare parts Customer self repair: Optional Optional HPE ProLiant DL380 Gen11 Server Maintenance and Service Guide...

  • Page 25: 94Xx Processor Spare Parts

    Customer self repair: Optional Optional Description Description Spare part number Spare part number Intel Xeon CPU Max processor 9462 (2.7G, 32C, 350W) P62346-001 Heatsink spare parts Heatsink spare parts Customer self repair: Optional Optional HPE ProLiant DL380 Gen11 Server Maintenance and Service Guide...

  • Page 26: Direct Liquid Cooling Solution Spare Parts

    HPE MR416i-p Gen11 Storage Controller P47951-001 HPE MR416i-o Gen11 Storage Controller P47952-001 HPE MR216i-p Gen11 Storage Controller P47953-001 HPE MR216i-o Gen11 Storage Controller P47954-001 HPE MR408i-o Gen11 Storage Controller P58543-001 HPE SR932i-p Gen11 Storage Controller P47623-001 HPE ProLiant DL380 Gen11 Server Maintenance and Service Guide...

  • Page 27: Host Bus Adapter Spare Parts

    HPE InfiniBand HDR100/Ethernet 100Gb 1-port 841703-001 QSFP56 PCIe4 x16 MCX653105A-ECAT Adapter HPE InfiniBand HDR100/Ethernet 100Gb 2-port P24752-001 QSFP56 PCIe4 x16 MCX653106A-ECAT Adapter Ethernet adapter spare parts Ethernet adapter spare parts Customer self repair: Mandatory Mandatory HPE ProLiant DL380 Gen11 Server Maintenance and Service Guide...

  • Page 28: Ocp 3.0 Network Adapters

    QSFP56 Adapter for HPE HPE Slingshot SA210S Ethernet 200Gb 1-port PCIe P40789-001 HPE Slingshot SA410S 400GbE 1p PCIe NIC R9Y95A OCP 3.0 network adapters OCP 3.0 network adapters Customer self repair: Optional Optional HPE ProLiant DL380 Gen11 Server Maintenance and Service Guide...

  • Page 29: Drive Spare Parts

    SPS-DRV SSD 3.84TB E3S NVMe RI EC1 P58425-001 SPS-DRV SSD 7.68TB E3S NVMe RI EC1 CD7 P56716-001 SPS-DRV SSD 3.84TB E3S NVMe RI EC1 CD7 P56715-001 SPS-DRV SSD 1.92TB E3S NVMe RI EC1 CD7 P56714-001 HPE ProLiant DL380 Gen11 Server Maintenance and Service Guide...

  • Page 30: Nvme Drive Spare Parts

    HPE 800GB NVMe Gen4 Mainstream Performance P48216-001 Mixed Use SFF BC U.3 Static Multi Vendor SSD SAS drive spare parts SAS drive spare parts Customer self repair: Mandatory Mandatory LFF drives LFF drives HPE ProLiant DL380 Gen11 Server Maintenance and Service Guide...
  • Page 31 Spare part number Mission Critical - 12G SAS - SFF Drives Mission Critical - 12G SAS - SFF Drives HPE 2.4TB SAS 12G Mission Critical 10K SFF BC 3-year Warranty P36212-001 512e Self-encrypting FIPS HDD HPE 1.2TB SAS 12G Mission Critical 10K SFF BC 3-year Warranty...

  • Page 32: Sata Drive Spare Parts

    P41532-001 Vendor SSD HPE 1.92TB SAS 24G Read Intensive SFF BC Multi Vendor SSD P49735-001 HPE 960GB SAS 12G Read Intensive SFF BC Value SAS Multi Vendor P41531-001 HPE 960GB SAS 24G Read Intensive SFF BC Multi Vendor SSD P49733-001...
  • Page 33 HPE 10TB SATA 6G Business Critical 7.2K LFF LP P54673-001 1-year Warranty 512e Multi Vendor HDD HPE 8TB SATA 6G Business Critical 7.2K LFF LP 1- 834131-001 year Warranty 512e Multi Vendor HDD HPE 6TB SATA 6G Business Critical 7.2K LFF LP 1-...

  • Page 34: System Battery Spare Part

    Spare part number Midline - 6G SATA - SFF Drives Midline - 6G SATA - SFF Drives HPE 2TB SATA 6G Business Critical 7.2K SFF BC 1-year Warranty P30573-001 512e HDD HPE 1TB SATA 6G Business Critical 7.2K SFF BC 1-year Warranty...
  • Page 35 Power supply spare parts Power supply spare parts Rear serial port interface spare part Rear serial port interface spare part Accelerator and GPU options spare parts Accelerator and GPU options spare parts HPE ProLiant DL380 Gen11 Server Maintenance and Service Guide...
  • Page 36 HPE Smart Storage Battery spare part Customer self repair: Mandatory Mandatory Description Description Spare part number Spare part number HPE Smart Storage Battery 878643-001 Backplane spare parts Backplane spare parts Customer self repair: Optional Optional HPE ProLiant DL380 Gen11 Server Maintenance and Service Guide...
  • Page 37 Spare part number HPE 800W Flex Slot Platinum Hot-plug Low Halogen Power Supply P39385-001 HPE 1000W Flex Slot Titanium Hot-plug Low Halogen Power Supply P44412-001 HPE 1600W Flex Slot Platinum Hot-plug Low Halogen Power Supply P39384-001 Rear serial port interface spare part...
  • Page 38 This is a miscellaneous cable spare kit; only the cables listed in this table are used in this server. For more information on the removal and replacement procedures, see Removing and replacing an NS204i-u boot device Cable spare parts Cable spare parts HPE ProLiant DL380 Gen11 Server Maintenance and Service Guide...
  • Page 39 Removing and replacing a hot-plug AC power supply Removing and replacing a hot-plug AC power supply Removing and replacing the HPE 800 W Flex Slot -48 VDC hot-plug power supply Removing and replacing the HPE 800 W Flex Slot -48 VDC hot-plug power supply...
  • Page 40 Removing and replacing an energy pack Removing and replacing a type-o storage controller Removing and replacing a type-o storage controller Removing and replacing a type-p storage controller Removing and replacing a type-p storage controller HPE ProLiant DL380 Gen11 Server Maintenance and Service Guide...
  • Page 41 Use heel straps, toe straps, or boot straps at standing workstations. Wear the straps on both feet when standing on conductive floors or dissipating floor mats. Use conductive field service tools. HPE ProLiant DL380 Gen11 Server Maintenance and Service Guide...
  • Page 42 This symbol indicates the presence of electric shock hazards. The area contains no user or field-serviceable parts. Do not open for any reason. WARNING: WARNING: To reduce risk of injury from electric shock hazards, do not open this enclosure. This symbol on an RJ-45 receptacle indicates a Network Interface Connection. HPE ProLiant DL380 Gen11 Server Maintenance and Service Guide...
  • Page 43 These symbols on power supplies or systems indicate that the equipment is supplied by multiple sources of power. WARNING: WARNING: To reduce the risk of injury from electric shock, remove all power cords to completely disconnect power from the system. HPE ProLiant DL380 Gen11 Server Maintenance and Service Guide...
  • Page 44 Before configuring your rack solution, be sure to check the rack manufacturer weight limits and specifications. Failure to do so can result in physical injury or damage to the equipment and the facility. HPE ProLiant DL380 Gen11 Server Maintenance and Service Guide...
  • Page 45 Pressing the Power On/Standby button does not shut off system power completely. Portions of the power supply and some internal circuitry remain active until AC power is removed. HPE ProLiant DL380 Gen11 Server Maintenance and Service Guide...
  • Page 46 To ensure compatibility between the rack rails and the server, verify that the rail number labels on the chassis match the ones stamped on the rails. Rail number labels on the chassis HPE ProLiant DL380 Gen11 Server Maintenance and Service Guide...
  • Page 47 Rail identifier stamps on the inner rail of the friction rack rail Rail identifier stamps on the mounting rail of the friction rack rail HPE ProLiant DL380 Gen11 Server Maintenance and Service Guide...
  • Page 48 To access components and perform certain upgrade, maintenance, or service procedure, you must perform one or more of the procedures described in this section. Subtopics Subtopics Server data backup Server data backup Accessing the Systems Insight Display Accessing the Systems Insight Display HPE ProLiant DL380 Gen11 Server Maintenance and Service Guide...
  • Page 49 Customer iLO user name, password, and DNS name iLO configuration settings For servers managed by HPE GreenLake for Compute Ops Management , make sure that you have your HPE GreenLake account ID. For more information, see HPE HPE GreenLake for Compute Ops Management Getting Started Guide GreenLake for Compute Ops Management Getting Started Guide .
  • Page 50 This method initiates a controlled remote shutdown of applications and the OS before the server enters standby mode. Before proceeding, verify that the server is in standby mode by observing that the system power LED is amber. Releasing the cable management arm Releasing the cable management arm HPE ProLiant DL380 Gen11 Server Maintenance and Service Guide...
  • Page 51 Procedure Procedure 1. Pull down the quick release levers on each side of the server. 2. If necessary, use a T-25 Torx screwdriver to loosen the shipping screws. HPE ProLiant DL380 Gen11 Server Maintenance and Service Guide...
  • Page 52 3. Extend the server from the rack. Remove the server from the rack Remove the server from the rack Prerequisites Prerequisites Before you perform this procedure, review the: Rack warnings and cautions HPE ProLiant DL380 Gen11 Server Maintenance and Service Guide...
  • Page 53 Do not operate the chassis for long periods with the access panel open or removed. Operating the chassis in this manner results in improper airflow and improper cooling that can lead to thermal damage. Procedure Procedure 1. Power down the server. 2. If installed, release the cable management arm . HPE ProLiant DL380 Gen11 Server Maintenance and Service Guide...
  • Page 54 2. Remove all power: a. Disconnect each power cord from the power source. b. Disconnect each power cord from the server. 3. Extend the server from the rack 4. Remove the access panel . HPE ProLiant DL380 Gen11 Server Maintenance and Service Guide...
  • Page 55 3. Do one of the following: Extend the server from the rack . Remove the server from the rack . 4. Remove the access panel . 5. Remove the fan cage. HPE ProLiant DL380 Gen11 Server Maintenance and Service Guide...
  • Page 56 3. Do one of the following: Extend the server from the rack . Remove the server from the rack . 4. Remove the access panel . 5. Remove the riser cage: Primary and secondary riser cages HPE ProLiant DL380 Gen11 Server Maintenance and Service Guide...
  • Page 57 Tertiary riser cage Power up the server Power up the server About this task About this task HPE ProLiant DL380 Gen11 Server Maintenance and Service Guide...
  • Page 58 Use the virtual power button through iLO. Removing and replacing the front bezel Removing and replacing the front bezel Procedure Procedure 1. If installed, remove the Kensington security lock. 2. Remove the bezel. HPE ProLiant DL380 Gen11 Server Maintenance and Service Guide...
  • Page 59 CAUTION: Support the CMA during the removal and replacement procedures. Do not allow the CMA to hang by its own weight during the procedure. Procedure Procedure 1. Open the cable clamps. HPE ProLiant DL380 Gen11 Server Maintenance and Service Guide...
  • Page 60 2. (Optional) If your CMA has cable straps, unwrap the straps. 3. Remove the peripheral cables and power cords from the CMA. HPE ProLiant DL380 Gen11 Server Maintenance and Service Guide...
  • Page 61 PUSH buttons on the outer and inner tabs and detach from the server rails (callouts 3 and 4). Results Results To replace the component, reverse the removal procedure. Removing and replacing the rack rails Removing and replacing the rack rails HPE ProLiant DL380 Gen11 Server Maintenance and Service Guide...
  • Page 62 3. Disconnect all peripheral cables from the server. 4. Remove the server from the rack . 5. Place the server on a flat, level work surface. 6. Remove the sliding rails. HPE ProLiant DL380 Gen11 Server Maintenance and Service Guide...
  • Page 63 7. Remove the rack rails. a. For threaded-hole racks, first remove the screws: b. Remove the rack rail. HPE ProLiant DL380 Gen11 Server Maintenance and Service Guide...
  • Page 64 CAUTION: To prevent improper cooling and thermal damage, do not operate the server unless all bays are populated with either a component or a blank. Procedure Procedure 1. If installed, remove the front bezel . 2. Remove the drive blank. LFF drive blank SFF drive blank HPE ProLiant DL380 Gen11 Server Maintenance and Service Guide...
  • Page 65 2. If installed, remove the front bezel . 3. Observe the drive LED status and determine if the drive can be removed. LFF/SFF drive E3.S drive 4. Remove the drive. LFF drive SFF drive HPE ProLiant DL380 Gen11 Server Maintenance and Service Guide...
  • Page 66 1. Back up all server data. 2. If installed, remove the front bezel . 3. Observe the drive LED status and determine if the drive can be removed. 4. Remove the drive. HPE ProLiant DL380 Gen11 Server Maintenance and Service Guide...
  • Page 67 CAUTION: To prevent improper cooling and thermal damage, do not operate the server unless all bays are populated with either a component or a blank. Procedure Procedure 1. Remove the power supply blank. 2. Immediately install the replacement power supply blank spare. HPE ProLiant DL380 Gen11 Server Maintenance and Service Guide...
  • Page 68 Power down the server. c. Disconnect all peripheral cables from the server. 3. Release the power cord from the strain relief strap. 4. Disconnect the power cord from the power supply. HPE ProLiant DL380 Gen11 Server Maintenance and Service Guide...
  • Page 69 Results To replace the component, reverse the removal procedure. Removing and replacing the HPE Removing and replacing the HPE 800 W Flex Slot -48 VDC hot-plug power supply 800 W Flex Slot -48 VDC hot-plug power supply Prerequisites Prerequisites Before you perform this procedure, make sure that you have the following items: No.
  • Page 70 Enterprise servers located in a restricted access location. The HPE 800 W Flex Slot -48 VDC hot-plug power supply is not intended for direct connection to the DC supply branch circuit. Only connect this power supply to a power distribution unit (PDU) that provides an independent overcurrent- protected output for each DC power supply.
  • Page 71 6. Remove the terminal block connector from the power supply. To replace the component, reverse the removal procedure. Removing and replacing an HPE Removing and replacing an HPE 1600 W Flex Slot -48 VDC hot-plug power supply 1600 W Flex Slot -48 VDC hot-plug power supply Prerequisites Prerequisites Before you perform this procedure, make sure that you have a No.
  • Page 72 Enterprise servers located in a restricted access location. The HPE 1600 W Flex Slot -48 VDC hot-plug power supply is not intended for direct connection to the DC supply branch circuit. Only connect this power supply to a power distribution unit (PDU) that provides an independent overcurrent-protected output for each DC power supply.
  • Page 73 5. Disconnect the ground (earthed) wire from the power supply. 6. Remove the clear plastic cover from the power supply. HPE ProLiant DL380 Gen11 Server Maintenance and Service Guide...
  • Page 74 Removing and replacing the primary PCIe riser cage About this task About this task CAUTION: CAUTION: To prevent improper cooling or thermal damage, the server PCI slots must have an expansion slot blank or an expansion board installed. HPE ProLiant DL380 Gen11 Server Maintenance and Service Guide...
  • Page 75 About this task About this task CAUTION: CAUTION: To prevent improper cooling or thermal damage, the server PCI slots must have an expansion slot blank or an expansion board installed. Procedure Procedure HPE ProLiant DL380 Gen11 Server Maintenance and Service Guide...
  • Page 76 CAUTION: To prevent improper cooling or thermal damage, the server PCI slots must have an expansion slot blank or an expansion board installed. Procedure Procedure 1. Power down the server. 2. Remove all power: HPE ProLiant DL380 Gen11 Server Maintenance and Service Guide...
  • Page 77 Extend the server from the rack . Remove the server from the rack . 4. Remove the access panel . 5. Remove the secondary rear wall blank. 6. Remove the tertiary rear wall blank. HPE ProLiant DL380 Gen11 Server Maintenance and Service Guide...
  • Page 78 Remove the server from the rack . 4. Remove the access panel . 5. Disconnect any internal cables connected to the expansion board. 6. Remove the PCIe riser cage: Remove the primary PCIe riser cage. HPE ProLiant DL380 Gen11 Server Maintenance and Service Guide...
  • Page 79 Removing and replacing the PCIe riser board Prerequisites Prerequisites Before you perform this procedure, make sure that you have a T-15 Torx screwdriver available. Procedure Procedure 1. Power down the server. 2. Remove all power: HPE ProLiant DL380 Gen11 Server Maintenance and Service Guide...
  • Page 80 Remove the secondary and tertiary PCIe riser cage 6. Remove any expansion boards. 7. Disconnect any cables to the riser. 8. Remove the riser board: Primary and secondary riser cages Tertiary riser cage HPE ProLiant DL380 Gen11 Server Maintenance and Service Guide...
  • Page 81 4. Remove the access panel . 5. Remove the PCIe riser cage: Remove the primary PCIe riser cages Remove the secondary and tertiary PCIe riser cage 6. Remove the expansion slot blank. HPE ProLiant DL380 Gen11 Server Maintenance and Service Guide...
  • Page 82 Extend the server from the rack . Remove the server from the rack . 4. Remove the access panel . 5. Remove the air baffle . 6. Release the appropriate GPU support retainer. HPE ProLiant DL380 Gen11 Server Maintenance and Service Guide...
  • Page 83 Remove the primary PCIe riser cages Remove the secondary and tertiary PCIe riser cage 8. Disconnect the power cable from the GPU. 9. Remove the GPU: Primary riser cage Secondary and tertiary riser cage HPE ProLiant DL380 Gen11 Server Maintenance and Service Guide...
  • Page 84 Procedure Procedure 1. Extend the server from the rack . 2. Remove the access panel . 3. Remove the fan blank. Removing and replacing a fan Removing and replacing a fan HPE ProLiant DL380 Gen11 Server Maintenance and Service Guide...
  • Page 85 To replace the component, reverse the removal procedure. Removing and replacing the fan cage Removing and replacing the fan cage About this task About this task Procedure Procedure 1. Power down the server. HPE ProLiant DL380 Gen11 Server Maintenance and Service Guide...
  • Page 86 AC power is removed. Procedure Procedure 1. Power down the server. 2. Remove all power: a. Disconnect each power cord from the power source. HPE ProLiant DL380 Gen11 Server Maintenance and Service Guide...
  • Page 87 Disconnect each power cord from the server. 3. Disconnect any external cables that are connected to the expansion board. 4. Do one of the following: Extend the server from the rack . HPE ProLiant DL380 Gen11 Server Maintenance and Service Guide...
  • Page 88 Disconnect each power cord from the power source. b. Disconnect each power cord from the server. 3. Remove the server from the rack . 4. Remove the left chassis ear. HPE ProLiant DL380 Gen11 Server Maintenance and Service Guide...
  • Page 89 4. Remove the access panel . 5. Remove all hot-plug hard drives . 6. Remove the fan cage. 7. Disconnect the power switch module cable from the system board. 8. Remove the power switch module. HPE ProLiant DL380 Gen11 Server Maintenance and Service Guide...
  • Page 90 9. Remove the cable access cover and carefully feed the cable through the front of the server. Results Results To replace the component, reverse the removal procedure. Removing and replacing the LFF universal media bay Removing and replacing the LFF universal media bay Prerequisites Prerequisites HPE ProLiant DL380 Gen11 Server Maintenance and Service Guide...
  • Page 91 8. Remove the universal media bay. Results Results To replace the component, reverse the removal procedure. Removing and replacing the SFF universal media bay Removing and replacing the SFF universal media bay HPE ProLiant DL380 Gen11 Server Maintenance and Service Guide...
  • Page 92 Remove the midplane drive cage . 7. Disconnect all cables from the universal media bay. 8. Remove the universal media bay. Results Results To replace the component, reverse the removal procedure. HPE ProLiant DL380 Gen11 Server Maintenance and Service Guide...
  • Page 93 6. Disconnect all cables from the SFF universal media bay. 7. Remove the SFF universal media bay . 8. Remove the optical drive. 9. Remove the optical drive bracket and retain for use with the replacement optical drive. HPE ProLiant DL380 Gen11 Server Maintenance and Service Guide...
  • Page 94 10. Before replacing the component, install the optical drive bracket retained from the optical drive you are replacing. HPE ProLiant DL380 Gen11 Server Maintenance and Service Guide...
  • Page 95 Extend the server from the rack . Remove the server from the rack . 4. Remove the access panel . 5. Remove the fan cage. 6. Remove the LFF universal media bay . HPE ProLiant DL380 Gen11 Server Maintenance and Service Guide...
  • Page 96 3. Do one of the following: Extend the server from the rack . Remove the server from the rack . 4. Remove the access panel . 5. Remove all drives . HPE ProLiant DL380 Gen11 Server Maintenance and Service Guide...
  • Page 97 3. Do one of the following: Extend the server from the rack . Remove the server from the rack . 4. Remove the access panel . 5. Remove the fan cage. HPE ProLiant DL380 Gen11 Server Maintenance and Service Guide...
  • Page 98 Disconnect each power cord from the power source. b. Disconnect each power cord from the server. 3. Do one of the following: Extend the server from the rack . Remove the server from the rack . HPE ProLiant DL380 Gen11 Server Maintenance and Service Guide...
  • Page 99 Disconnect each power cord from the server. 3. Do one of the following: Extend the server from the rack . Remove the server from the rack . 4. Remove the access panel . HPE ProLiant DL380 Gen11 Server Maintenance and Service Guide...
  • Page 100 Note where each drive was installed. 6. Disconnect all cables from the drive backplane. 7. Remove the drive cage. 8. Remove the drive backplane. Results Results To replace the component, reverse the removal procedure. HPE ProLiant DL380 Gen11 Server Maintenance and Service Guide...
  • Page 101 4. Remove the access panel . 5. Remove all drives . Note where each drive was installed. 6. Disconnect all cables from the drive backplane. 7. Remove the drive cage. 8. Remove the drive backplane. HPE ProLiant DL380 Gen11 Server Maintenance and Service Guide...
  • Page 102 Remove the server from the rack . 4. Remove the access panel . 5. Remove all drives . Note where each drive was installed. 6. Disconnect all cables from the drive backplane. 7. Remove the drive cage. HPE ProLiant DL380 Gen11 Server Maintenance and Service Guide...
  • Page 103 1. Power down the server. 2. Remove all power: a. Disconnect each power cord from the power source. b. Disconnect each power cord from the server. 3. Do one of the following: HPE ProLiant DL380 Gen11 Server Maintenance and Service Guide...
  • Page 104 5. Remove all drives from the riser cage . 6. Disconnect all cables from the drive backplane. 7. Remove the drive cage. 8. Remove the backplane. Results Results To replace the component, reverse the removal procedure. HPE ProLiant DL380 Gen11 Server Maintenance and Service Guide...
  • Page 105 8. Remove the LFF backplane assembly. Results Results To replace the component, reverse the removal procedure. Removing and replacing a front LFF drive backplane Removing and replacing a front LFF drive backplane HPE ProLiant DL380 Gen11 Server Maintenance and Service Guide...
  • Page 106 4. Remove the access panel . 5. Remove the fan cage. 6. Remove all drives . 7. Disconnect all cables connected to the backplane. 8. Remove the LFF backplane assembly. 9. Remove the drive backplane. HPE ProLiant DL380 Gen11 Server Maintenance and Service Guide...
  • Page 107 Remove the server from the rack . 4. Remove the access panel . 5. Disconnect the cable from the system board . Carefully feed the cable to the front of the server. 6. Remove the display. HPE ProLiant DL380 Gen11 Server Maintenance and Service Guide...
  • Page 108 3. Do one of the following: Extend the server from the rack . Remove the server from the rack . 4. Remove the access panel . 5. Using a 5mm nut driver, remove the serial port. HPE ProLiant DL380 Gen11 Server Maintenance and Service Guide...
  • Page 109 Results To replace the component, reverse the removal procedure. Removing and replacing the chassis intrusion detection switch Removing and replacing the chassis intrusion detection switch About this task About this task HPE ProLiant DL380 Gen11 Server Maintenance and Service Guide...
  • Page 110 Removing and replacing a DIMM Removing and replacing a DIMM About this task About this task To identify the DIMMs installed in the server, see DIMM slot locations. Procedure Procedure 1. Power down the server. HPE ProLiant DL380 Gen11 Server Maintenance and Service Guide...
  • Page 111 5. If needed, do one of the following: Remove the air baffle . Remove the midplane drive cage . 6. Remove the DIMM. To remove DIMMs in a max-performance heatsink configuration, carefully unlatch and remove the DIMM: HPE ProLiant DL380 Gen11 Server Maintenance and Service Guide...
  • Page 112 6. Do one of the following: Remove the air baffle . Remove the midplane drive cage . 7. Remove the fan cage. 8. Disconnect the energy pack cable, and then remove the energy pack. HPE ProLiant DL380 Gen11 Server Maintenance and Service Guide...
  • Page 113 Extend the server from the rack . Remove the server from the rack . 5. Remove the access panel . 6. If installed, remove the riser cage . 7. Remove the OCP 3.0 adapter. HPE ProLiant DL380 Gen11 Server Maintenance and Service Guide...
  • Page 114 Remove the primary riser cage. Remove the secondary riser cage. 6. Disconnect any cables from the storage controller. Note the connection for each cable. 7. Remove the storage controller from the riser. HPE ProLiant DL380 Gen11 Server Maintenance and Service Guide...
  • Page 115 Remove the server from the rack . 4. Remove the access panel . 5. Disconnect any cables from the boot device. Note the connection for each cable. 6. Remove the boot device. HPE ProLiant DL380 Gen11 Server Maintenance and Service Guide...
  • Page 116 7. Remove the boot device bracket. 8. Remove the boot device drives. HPE ProLiant DL380 Gen11 Server Maintenance and Service Guide...
  • Page 117 To prevent damage, observe antistatic precautions. Procedure Procedure 1. Power down the server. 2. Remove all power: a. Disconnect each power cord from the power source. b. Disconnect each power cord from the server. HPE ProLiant DL380 Gen11 Server Maintenance and Service Guide...
  • Page 118 Use a T-30 Torx screwdriver to loosen one pair of diagonally opposite heatsink screws (callouts 1 and 2), and then loosen the other pair of heatsink screws (callouts 3 and 4). 9. Set the anti-tilt wires to the unlocked position. HPE ProLiant DL380 Gen11 Server Maintenance and Service Guide...
  • Page 119 Carefully lower the dust cover onto the bolster plate guide posts (callout 2). Make sure that the corner holes of the dust cover are properly engaged with the guide posts on the bolster plate. HPE ProLiant DL380 Gen11 Server Maintenance and Service Guide...
  • Page 120 THE PINS ON THE PROCESSOR SOCKET AND ON THE PROCESSOR ARE VERY FRAGILE AND EASILY DAMAGED. damage to them might require replacing the system board. Do not touch the pins on the processor socket and the processor. HPE ProLiant DL380 Gen11 Server Maintenance and Service Guide...
  • Page 121 Open the TIM breaker lever (callout 1). This action breaks the adhesion between the processor and the heatsink. b. Hold the processor on its edges, and then remove it from the carrier (callout 2). HPE ProLiant DL380 Gen11 Server Maintenance and Service Guide...
  • Page 122 Starting from the pin 1 corner and moving in an opposite manner, disengage the processor carrier release tabs from the heatsink (callouts 1–4). HPE ProLiant DL380 Gen11 Server Maintenance and Service Guide...
  • Page 123 17. If you are using the same heatsink, apply the full content of the thermal grease syringes on top of the processor. Follow the pattern shown in the following image. 18. If you are using a new heatsink, remove the protective film from the thermal interface material. HPE ProLiant DL380 Gen11 Server Maintenance and Service Guide...
  • Page 124 20. Verify that the processor is securely latched to the processor carrier. The following illustration calls out the keying feature tabs that secure the processor. Different processor carriers will have these tabs in different locations. HPE ProLiant DL380 Gen11 Server Maintenance and Service Guide...
  • Page 125 Lower the heatsink on the processor carrier until the carrier tabs snap into place. There will be an audible click to indicate that the heatsink is properly latched on the processor carrier. HPE ProLiant DL380 Gen11 Server Maintenance and Service Guide...
  • Page 126 22. Perform the following verification steps: a. Verify that the tabs on the processor carrier are securely latched on the heatsink. HPE ProLiant DL380 Gen11 Server Maintenance and Service Guide...
  • Page 127 Verify that the pin 1 indicators on the processor and processor carrier are aligned. c. Verity that the processor is properly secured by the carrier snaps. 23. Set the anti-tilt wires to the unlocked position. HPE ProLiant DL380 Gen11 Server Maintenance and Service Guide...
  • Page 128 The posts are keyed so that the module can only be installed one way. Make sure that the module is properly seated on the bolster plate before securing the screws. d. Set the anti-tilt wires to the locked position. HPE ProLiant DL380 Gen11 Server Maintenance and Service Guide...
  • Page 129 28. Connect all peripheral cables to the server. 29. Connect each power cord to the server. 30. Connect each power cord to the power source. 31. Power up the server. Results Results The installation is complete. HPE ProLiant DL380 Gen11 Server Maintenance and Service Guide...
  • Page 130 Removing and replacing the direct liquid cooling assembly Prerequisites Prerequisites Read the HPE Cray XD Direct Liquid Cooling System Site Preparation, User, and Maintenance Guide HPE Cray XD Direct Liquid Cooling System Site Preparation, User, and Maintenance Guide : http://www.hpe.com/info/xdDLCguide http://www.hpe.com/info/xdDLCguide...
  • Page 131 For the PCIe assembly: b. Using a T-30 Torx screwdriver, loosen the nuts on both cold plates. HPE ProLiant DL380 Gen11 Server Maintenance and Service Guide...
  • Page 132 Verify that the nuts are disengaged. Partially lift the cold plates away from the socket, and then set them back down. 8. Holding the hose between the cold plates and the riser cage, lift the assembly away from the server. To remove the NS204i-u assembly: HPE ProLiant DL380 Gen11 Server Maintenance and Service Guide...
  • Page 133 To remove the PCIe assembly: HPE ProLiant DL380 Gen11 Server Maintenance and Service Guide...
  • Page 134 About this task The system battery provides power to the real-time clock. If the server no longer automatically displays the correct date and time, you might need to replace the system battery. HPE ProLiant DL380 Gen11 Server Maintenance and Service Guide...
  • Page 135 8. To replace the component, reverse the removal procedure. 9. Properly dispose of the old battery. For more information about battery replacement or proper disposal, contact an authorized reseller or an authorized service provider. HPE ProLiant DL380 Gen11 Server Maintenance and Service Guide...
  • Page 136 CAUTION: periods of time. 14. Remove the processor heatsink assembly: a. Allow the heatsink to cool. b. Using a T-30 Torx screwdriver, loosen the heatsink nuts. A standard heatsink is shown. HPE ProLiant DL380 Gen11 Server Maintenance and Service Guide...
  • Page 137 Turn the processor heatsink assembly over and place it on a work surface with the processor assembly facing up. e. Install the dust cover. 15. Loosen the system board thumbscrews. 16. Remove the system board. Use the handle near the DIMM slots to lift the system board. HPE ProLiant DL380 Gen11 Server Maintenance and Service Guide...
  • Page 138 On the heatsink, identify the front-of-server label and look for the notched corner to verify the pin 1 indicator. c. Unlock the heatsink latches. d. Align the assembly and gently lower it down until it sits on the socket. HPE ProLiant DL380 Gen11 Server Maintenance and Service Guide...
  • Page 139 Using a T-30 Torx screwdriver, tighten the nuts. 19. Install all cables and components removed from the failed system board. 20. Install the access panel. 21. Install the power supplies. 22. Power up the server. HPE ProLiant DL380 Gen11 Server Maintenance and Service Guide...
  • Page 140 Warning: The Product ID must ONLY be modified by qualified service personnel. This value must always match the Product ID on the chassis. j. Enter the product ID and press the Enter key. k. To confirm exiting System Utilities, press the HPE ProLiant DL380 Gen11 Server Maintenance and Service Guide...
  • Page 141 Error Message Guide for HPE ProLiant Gen11 servers and HPE Synergy provides a list of error messages and information to assist with interpreting and resolving error messages.
  • Page 142 Grip the body of the cable connector. Do not pull on the cable itself because this action can damage the internal wires of the cable or the pins on the port. If a cable does not disconnect easily, check for any release latch that must be pressed to disconnect the cable. HPE ProLiant DL380 Gen11 Server Maintenance and Service Guide...
  • Page 143 Before cabling components, see the cabling guidelines. Use the cable part number or search feature to find your diagram. Drive backplanes Drive backplanes Component cabling Component cabling Cable part number Cable part number EDSFF cabling P51556-001 HPE ProLiant DL380 Gen11 Server Maintenance and Service Guide...
  • Page 144 8 SFF box 3 cabling P51545-001 P51546-001 P22904-001 P14330-001 P51553-001 P53287-001 P51543-001 8 SFF box 7 cabling P51554-001 P22903-001 P14329-001 Front 2 SFF cabling P51555-001 P51556-001 P22905-001 P51545-001 Rear 2 SFF cabling P22903-001 HPE ProLiant DL380 Gen11 Server Maintenance and Service Guide...
  • Page 145 NS204i-u cabling NS204i-u cabling Component cabling Component cabling Cable part number Cable part number NS204i-u data cabling (SFF) P51579-001 NS204i-u power cabling P54089-001 NS204i-u data cabling (LFF) P51578-001 OCP bandwidth OCP bandwidth HPE ProLiant DL380 Gen11 Server Maintenance and Service Guide...
  • Page 146 Rear 2 SFF cabling Rear 2 SFF cabling LFF cabling LFF cabling Riser enablement cabling Riser enablement cabling Power cabling Power cabling GPU cabling GPU cabling NS204i-u boot device cabling NS204i-u boot device cabling HPE ProLiant DL380 Gen11 Server Maintenance and Service Guide...
  • Page 147 EDSFF box 1 port 1 Cable part number Cable part number Color Color From From P51556-001 Orange Drive backplane System board Front EDSFF box 1 port 2 Front EDSFF box 1 port 2 HPE ProLiant DL380 Gen11 Server Maintenance and Service Guide...
  • Page 148 Cable part number Cable part number Color Color From From P51542-001 Orange Drive backplane Secondary riser controller EDSFF box 1 ports 5 and 6 EDSFF box 1 ports 5 and 6 HPE ProLiant DL380 Gen11 Server Maintenance and Service Guide...
  • Page 149 Cable part number Cable part number Color Color From From P51542-001 Orange EDSFF box 1 port 5/6 Secondary riser controller EDSFF box 2 ports 1-6 EDSFF box 2 ports 1-6 HPE ProLiant DL380 Gen11 Server Maintenance and Service Guide...
  • Page 150 EDSFF box 3 port 1 Cable part number Cable part number Color Color From From P51555-001 Orange Drive backplane System board EDSFF box 3 port 2 EDSFF box 3 port 2 HPE ProLiant DL380 Gen11 Server Maintenance and Service Guide...
  • Page 151 Cable part number Cable part number Color Color From From P51544-001 Orange Drive backplane Primary riser controller EDSFF box 3 ports 5 and 6 EDSFF box 3 ports 5 and 6 HPE ProLiant DL380 Gen11 Server Maintenance and Service Guide...
  • Page 152 P51544-001 Orange Drive backplane Primary riser controller 8 SFF box 1 cabling 8 SFF box 1 cabling 8 SFF box 1: Secondary type-o controller 8 SFF box 1: Secondary type-o controller HPE ProLiant DL380 Gen11 Server Maintenance and Service Guide...
  • Page 153 Cable part number Cable part number Color Color From From P51545-001 Orange Drive backplane Primary type-o controller Option kit: P48813-B21 8 SFF box 1: Onboard controller 8 SFF box 1: Onboard controller HPE ProLiant DL380 Gen11 Server Maintenance and Service Guide...
  • Page 154 8 SFF box 1: to OCP 2 8 SFF box 1: to OCP 2 Cable part number Cable part number Color Color From From P51546-001 Orange Drive backplane Secondary type-o controller HPE ProLiant DL380 Gen11 Server Maintenance and Service Guide...
  • Page 155 Secondary type-p controller Blue Drive backplane Secondary type-p controller Yellow Drive backplane Secondary type-p controller Pink Drive backplane Secondary type-p controller Option kit: P48831-B21 8 SFF box 1: 8 SFF box 1: HPE ProLiant DL380 Gen11 Server Maintenance and Service Guide...
  • Page 156 8 SFF box 1: Secondary type-p controller 8 SFF box 1: Secondary type-p controller Cable part number Cable part number Color Color From From P51548-001 Orange Drive backplane Secondary type-p controller HPE ProLiant DL380 Gen11 Server Maintenance and Service Guide...
  • Page 157 Cable part number Color Color From From P51543-001 Orange Drive backplane port 3/4 System board port 7/8 Option kit: P48825-B21 8 SFF box 1: System board 8 SFF box 1: System board HPE ProLiant DL380 Gen11 Server Maintenance and Service Guide...
  • Page 158 Cable part number Cable part number Color Color From From P51556-001 Orange 8 SFF box 1 System board Option kit: P48825-B21 8 SFF box 1: System board 8 SFF box 1: System board HPE ProLiant DL380 Gen11 Server Maintenance and Service Guide...
  • Page 159 From From P51556-001 Orange 8 SFF box 1 System board Option kit: P48825-B21 8 SFF box 1-3: Primary and secondary type-p controllers 8 SFF box 1-3: Primary and secondary type-p controllers HPE ProLiant DL380 Gen11 Server Maintenance and Service Guide...
  • Page 160 Box 1 drive backplane Primary type-p controller Blue Box 2 drive backplane Secondary type-p controller Option kit: P54874-B21 8 SFF box 1: Secondary type-p controller 8 SFF box 1: Secondary type-p controller HPE ProLiant DL380 Gen11 Server Maintenance and Service Guide...
  • Page 161 8 SFF box 2 cabling 8 SFF box 2 cabling 8 SFF boxes 1 and 2: Primary and secondary type-p controllers 8 SFF boxes 1 and 2: Primary and secondary type-p controllers HPE ProLiant DL380 Gen11 Server Maintenance and Service Guide...
  • Page 162 Box 1 drive backplane Primary type-p controller Blue Box 2 drive backplane Secondary type-p controller Option kit: P54874-B21 8 SFF box 2: Secondary type-p controller 8 SFF box 2: Secondary type-p controller HPE ProLiant DL380 Gen11 Server Maintenance and Service Guide...
  • Page 163 Cable part number Color Color From From P51547-001 Orange Drive backplane Secondary type-p controller Option kit: P48832-B21 8 SFF box 2: Primary type-p controller 8 SFF box 2: Primary type-p controller HPE ProLiant DL380 Gen11 Server Maintenance and Service Guide...
  • Page 164 8 SFF box 2: Primary type-p controller 8 SFF box 2: Primary type-p controller Cable part number Cable part number Color Color From From P51547-001 Orange Drive backplane Primary type-p controller HPE ProLiant DL380 Gen11 Server Maintenance and Service Guide...
  • Page 165 Cable part number Color Color From From P51546-001 Orange Drive backplane Secondary type-o controller Option kit: P48829-B21 8 SFF box 2: Secondary type-o controller 8 SFF box 2: Secondary type-o controller HPE ProLiant DL380 Gen11 Server Maintenance and Service Guide...
  • Page 166 Cable part number Color Color From From P51545-001 Orange Drive backplane Primary type-o controller Option kit: P48813-B21 8 SFF box 2 to OCP 1 8 SFF box 2 to OCP 1 HPE ProLiant DL380 Gen11 Server Maintenance and Service Guide...
  • Page 167 Option kit: P48829-B21 8 SFF box 2: System board 8 SFF box 2: System board Cable part number Cable part number Color Color From From P51545-001 Orange Drive backplane System board HPE ProLiant DL380 Gen11 Server Maintenance and Service Guide...
  • Page 168 From P51550-001 Yellow Drive backplane Secondary type-p controller Pink Drive backplane Secondary type-p controller Option kit: P48831-B21 8 SFF box 2: Secondary type-p controller 8 SFF box 2: Secondary type-p controller HPE ProLiant DL380 Gen11 Server Maintenance and Service Guide...
  • Page 169 Cable part number Cable part number Color Color From From P51551-001 Yellow Drive backplane Secondary type-p controller Pink Drive backplane Secondary type-p controller Option kit: P48831-B21 HPE ProLiant DL380 Gen11 Server Maintenance and Service Guide...
  • Page 170 Drive backplane Secondary type-p controller Pink Drive backplane Primary type-p controller Option kit: P54874-B21 8 SFF NVMe box 2 to system board cabling 8 SFF NVMe box 2 to system board cabling HPE ProLiant DL380 Gen11 Server Maintenance and Service Guide...
  • Page 171 Box 2 ports 1-4 System board ports 3-6 Option kit: P48825-B21 8 SFF box 3 cabling 8 SFF box 3 cabling 8 SFF box 3: System board 8 SFF box 3: System board HPE ProLiant DL380 Gen11 Server Maintenance and Service Guide...
  • Page 172 Cable part number Color Color From From P51545-001 Orange Drive backplane Primary type-o controller Option kit: P48813-B21 8 SFF box 3: Secondary type-o controller 8 SFF box 3: Secondary type-o controller HPE ProLiant DL380 Gen11 Server Maintenance and Service Guide...
  • Page 173 8 SFF box 3: Secondary type-o controller 8 SFF box 3: Secondary type-o controller Cable part number Cable part number Color Color From From P51546-001 Orange Drive backplane Secondary type-o controller HPE ProLiant DL380 Gen11 Server Maintenance and Service Guide...
  • Page 174 Cable part number Color Color From From P51546-001 Orange Drive backplane Primary type-o controller Option kit: P48829-B21 8 SFF box 3: Primary type-p controller 8 SFF box 3: Primary type-p controller HPE ProLiant DL380 Gen11 Server Maintenance and Service Guide...
  • Page 175 Secondary type-p controller Blue Drive backplane Secondary type-p controller Pink Drive backplane Primary type-p controller Option kit: P54874-B21 8 SFF box 3: Primary type-p controller 8 SFF box 3: Primary type-p controller HPE ProLiant DL380 Gen11 Server Maintenance and Service Guide...
  • Page 176 Cable part number Color Color From From P22904-001 Orange Drive backplane Primary type-p controller Option kit: P54874-B21 8 SFF box 3: Primary type-p controller 8 SFF box 3: Primary type-p controller HPE ProLiant DL380 Gen11 Server Maintenance and Service Guide...
  • Page 177 Drive backplane Primary type-p controller Yellow Drive backplane Primary type-p controller Pink Drive backplane Primary type-p controller Option kit: P48831-B21 8 SFF box 3: System board 8 SFF box 3: System board HPE ProLiant DL380 Gen11 Server Maintenance and Service Guide...
  • Page 178 8 SFF box 3: System board 8 SFF box 3: System board Cable part number Cable part number Color Color From From P51543-001 Orange Drive backplane port 1 and 2 System board port 1 and 2 HPE ProLiant DL380 Gen11 Server Maintenance and Service Guide...
  • Page 179 Cable part number Color Color From From P51554-001 Orange Drive backplane Primary type-o controller Option kit: P48815-B21 8 SFF box 7: Secondary type-o controller 8 SFF box 7: Secondary type-o controller HPE ProLiant DL380 Gen11 Server Maintenance and Service Guide...
  • Page 180 8 SFF box 7: Primary type-p controller 8 SFF box 7: Primary type-p controller Cable part number Cable part number Color Color From From P22903-001 Orange Drive backplane Primary type-p controller HPE ProLiant DL380 Gen11 Server Maintenance and Service Guide...
  • Page 181 From From P14329-001 Orange Drive backplane Primary and Secondary type- p controllers Option kit: P48816-B21 8 SFF midplane drive cabling: Secondary type-p controller 8 SFF midplane drive cabling: Secondary type-p controller HPE ProLiant DL380 Gen11 Server Maintenance and Service Guide...
  • Page 182 From P14329-001 Orange Drive backplane Primary type-p controller Option kit: P48810-B21 Front 2 SFF cabling Front 2 SFF cabling 2 SFF box 1: System board 2 SFF box 1: System board HPE ProLiant DL380 Gen11 Server Maintenance and Service Guide...
  • Page 183 2 SFF box 1: to system board cabling 2 SFF box 1: to system board cabling Cable part number Cable part number Color Color From From P51555-001 Orange Drive backplane System board HPE ProLiant DL380 Gen11 Server Maintenance and Service Guide...
  • Page 184 Cable part number Cable part number Color Color From From P51556-001 Orange Drive backplane System board Option kit: P52153-B21 2 SFF box 1: System board 2 SFF box 1: System board HPE ProLiant DL380 Gen11 Server Maintenance and Service Guide...
  • Page 185 Cable part number Color Color From From P22905-001 Orange Drive backplane Secondary type-p controller Option kit: P54874-B21 2 SFF box 1: Primary type-p controller 2 SFF box 1: Primary type-p controller HPE ProLiant DL380 Gen11 Server Maintenance and Service Guide...
  • Page 186 2 SFF box 1: Secondary type-p controller 2 SFF box 1: Secondary type-p controller Cable part number Cable part number Color Color From From P22905-001 Orange Drive backplane Secondary type-p controller HPE ProLiant DL380 Gen11 Server Maintenance and Service Guide...
  • Page 187 Cable part number Color Color From From P22905-001 Orange Drive backplane Primary type-p controller Option kit: P54874-B21 2 SFF box 1: Primary type-o controller 2 SFF box 1: Primary type-o controller HPE ProLiant DL380 Gen11 Server Maintenance and Service Guide...
  • Page 188 Cable part number Color Color From From P51545-001 Orange Drive backplane Secondary type-o controller Option kit: P48813-B21 2 SFF box 1: Primary type-o controller 2 SFF box 1: Primary type-o controller HPE ProLiant DL380 Gen11 Server Maintenance and Service Guide...
  • Page 189 2 SFF box 1: Secondary type-o controller 2 SFF box 1: Secondary type-o controller Cable part number Cable part number Color Color From From P51545-001 Orange Drive backplane Secondary type-o controller HPE ProLiant DL380 Gen11 Server Maintenance and Service Guide...
  • Page 190 Cable part number Color Color From From P22903-001 Orange Drive backplane Primary type-p controller Option kit: P48816-B21 2 SFF box 5: Primary type-p controller 2 SFF box 5: Primary type-p controller HPE ProLiant DL380 Gen11 Server Maintenance and Service Guide...
  • Page 191 2 SFF box 5: Tertiary type-p controller 2 SFF box 5: Tertiary type-p controller Cable part number Cable part number Color Color From From P22903-001 Orange Drive backplane Primary type-p controller HPE ProLiant DL380 Gen11 Server Maintenance and Service Guide...
  • Page 192 Cable part number Color Color From From P22903-001 Orange Drive backplane Primary type-p controller Option kit: P48816-B21 Secondary 2 SFF riser cage: Secondary Type-p controller Secondary 2 SFF riser cage: Secondary Type-p controller HPE ProLiant DL380 Gen11 Server Maintenance and Service Guide...
  • Page 193 Cable part number Color Color From From P14329-001 Orange Drive backplane Secondary type-p controller Option kit: P48816-B21 Secondary 2 SFF riser cage: Primary type-p controller Secondary 2 SFF riser cage: Primary type-p controller HPE ProLiant DL380 Gen11 Server Maintenance and Service Guide...
  • Page 194 Option kit: P48816-B21 2 SFF box 6: Secondary type-o controller 2 SFF box 6: Secondary type-o controller Cable part number Cable part number Color Color From From P51554-001 Orange Drive backplane Type-o controller HPE ProLiant DL380 Gen11 Server Maintenance and Service Guide...
  • Page 195 Cable part number Cable part number Color Color From From P51554-001 Orange Drive backplane Type-o controller Option kit: P48811-B21 2 SFF box 4: Secondary type-o controller 2 SFF box 4: Secondary type-o controller HPE ProLiant DL380 Gen11 Server Maintenance and Service Guide...
  • Page 196 Cable part number Cable part number Color Color From From P51554-001 Orange Drive backplane Type-o controller Option kit: P48811-B21 2 SFF box 4: Primary type-o controller 2 SFF box 4: Primary type-o controller HPE ProLiant DL380 Gen11 Server Maintenance and Service Guide...
  • Page 197 From From P51554-001 Orange Drive backplane Primary type-o controller Option kit: P48811-B21 Cable part number Cable part number Color Color From From P51557-001 Orange Drive backplane System board Option kit: P48811-B21 HPE ProLiant DL380 Gen11 Server Maintenance and Service Guide...
  • Page 198 Cable part number Cable part number Color Color From From P51559-001 Orange Drive backplane System board LFF box 2 or 3: Primary type-o controller LFF box 2 or 3: Primary type-o controller HPE ProLiant DL380 Gen11 Server Maintenance and Service Guide...
  • Page 199 From From P51560-001 Orange LFF box 1 and 7 Primary type-o controller Option kit: P56995-B21 LFF box 4 and 5: Primary type-o controller LFF box 4 and 5: Primary type-o controller HPE ProLiant DL380 Gen11 Server Maintenance and Service Guide...
  • Page 200 LFF box 2 and 3: Primary type-p controller LFF box 2 and 3: Primary type-p controller Cable part number Cable part number Color Color From From P58791-001 Orange LFF box 2 and 3 Primary type-p controller HPE ProLiant DL380 Gen11 Server Maintenance and Service Guide...
  • Page 201 P46047-001 Orange LFF box 1 and 4 Primary type-p controller Option kit: P48823-B21 LFF box 1 and box 7: Primary type-p controller LFF box 1 and box 7: Primary type-p controller HPE ProLiant DL380 Gen11 Server Maintenance and Service Guide...
  • Page 202 Cable part number Color Color From From P51558-001 Orange Drive backplane Tertiary type-p controller Option kit: P48823-B21 2 LFF box 5: Primary type-p controller 2 LFF box 5: Primary type-p controller HPE ProLiant DL380 Gen11 Server Maintenance and Service Guide...
  • Page 203 2 LFF box 4: Secondary type-p controller 2 LFF box 4: Secondary type-p controller Cable part number Cable part number Color Color From From P51558-001 Orange Drive backplane Secondary type-p controller HPE ProLiant DL380 Gen11 Server Maintenance and Service Guide...
  • Page 204 Riser enablement cabling Riser enablement cabling Primary riser Primary riser Cable part number Cable part number Color Color From From P46031-001 Orange Primary riser System board Option kit: P56073-B21 Primary riser Primary riser HPE ProLiant DL380 Gen11 Server Maintenance and Service Guide...
  • Page 205 From From P46034-001 Orange Riser board System board Option kit: P56073-B21 Secondary riser Secondary riser Cable part number Cable part number Color Color From From P46034-001 Orange Riser board System board HPE ProLiant DL380 Gen11 Server Maintenance and Service Guide...
  • Page 206 Option kit: P56074-B21 Secondary riser Secondary riser Cable part number Cable part number Color Color From From P46034-001 Orange Riser board System board Option kit: P56074-B21 Tertiary riser Tertiary riser HPE ProLiant DL380 Gen11 Server Maintenance and Service Guide...
  • Page 207 System board Option kit: P56074-B21 Secondary riser Secondary riser Cable part number Cable part number Color Color From From P46032-001 Orange Secondary riser System board Option kit: P56074-B21 Tertiary riser Tertiary riser HPE ProLiant DL380 Gen11 Server Maintenance and Service Guide...
  • Page 208 From From P46028-001 Orange Secondary riser System board Option kit: P48804-B21 Tertiary riser Tertiary riser Cable part number Cable part number Color Color From From P46026-001 Orange Tertiary riser System board HPE ProLiant DL380 Gen11 Server Maintenance and Service Guide...
  • Page 209 Option kit: P48804-B21 Tertiary riser Tertiary riser Cable part number Cable part number Color Color From From P46029-001 Orange Tertiary riser System board Option kit: P48804-B21 Tertiary riser Tertiary riser HPE ProLiant DL380 Gen11 Server Maintenance and Service Guide...
  • Page 210 EDSFF box 1 EDSFF box 1 Cable part number Cable part number Color Color From From P51577-001 Orange Drive backplane System board EDSFF boxes 2 and 3 EDSFF boxes 2 and 3 HPE ProLiant DL380 Gen11 Server Maintenance and Service Guide...
  • Page 211 Drive backplane System board 8 SFF boxes 1-3 8 SFF boxes 1-3 Cable part number Cable part number Color Color From From 869825-001 Orange 8 SFF backplane System board Option kit: P50727-B21 HPE ProLiant DL380 Gen11 Server Maintenance and Service Guide...
  • Page 212 4 LFF backplane box 1 System board 4 LFF box 2 4 LFF box 2 Cable part number Cable part number Color Color From From P14342-001 Orange 4 LFF backplane box 2 System board HPE ProLiant DL380 Gen11 Server Maintenance and Service Guide...
  • Page 213 P14342-001 Orange 4 LFF backplane box 3 System board 2 SFF side-by-side 2 SFF side-by-side Cable part number Cable part number Color Color From From P14343-001 Orange Drive backplane System board HPE ProLiant DL380 Gen11 Server Maintenance and Service Guide...
  • Page 214 Cable part number Cable part number Color Color From From P51575-001 Orange Drive backplanes System board Option kit: P48823-B21 2 SFF box 4 and 5 2 SFF box 4 and 5 HPE ProLiant DL380 Gen11 Server Maintenance and Service Guide...
  • Page 215 Smart battery cabling Smart battery cabling Cable part number Cable part number Color Color From From P45618-001 Orange Smart battery System board GPU cabling GPU cabling GPU power cabling GPU power cabling HPE ProLiant DL380 Gen11 Server Maintenance and Service Guide...
  • Page 216 From From 869820-001 Orange Riser Option kit: P39102-B21 GPU power + sideband cabling GPU power + sideband cabling Cable part number Color Cable part number Color From From P58422-001 Orange Riser HPE ProLiant DL380 Gen11 Server Maintenance and Service Guide...
  • Page 217 Data for SFF chassis Cable part number Cable part number Color Color From From P51579-001 Orange NS204i-u boot device System board Option kit: P52152-B21 Data for LFF chassis Data for LFF chassis HPE ProLiant DL380 Gen11 Server Maintenance and Service Guide...
  • Page 218 NS204i-u boot device System board Option kit: P52152-B21 Power for SFF/LFF Power for SFF/LFF Cable part number Cable part number Color Color From From P54089-001 Orange NS204i-u boot device System board HPE ProLiant DL380 Gen11 Server Maintenance and Service Guide...
  • Page 219 OCP slot 14 OCP slot 14 Cable part number Cable part number Color Color From From P43736-001 Orange System board System board Option kit: P48827-B21 OCP slot 15 OCP slot 15 HPE ProLiant DL380 Gen11 Server Maintenance and Service Guide...
  • Page 220 P43735-001 Orange System board System board OCP slot 15 OCP slot 15 Cable part number Cable part number Color Color From From P43734-001 Orange System board System board Option kit: P48830-B21 HPE ProLiant DL380 Gen11 Server Maintenance and Service Guide...
  • Page 221 OCP slot 15 OCP slot 15 Cable part number Cable part number Color Color From From P43734-001 Orange System board System board Option kit: P48830-B21 Systems Insight Display cabling Systems Insight Display cabling HPE ProLiant DL380 Gen11 Server Maintenance and Service Guide...
  • Page 222 SFF optical disk drive Cable part number Cable part number Color Color From From 756914-001 Orange SFF ODD System board Option kit: 726536-B21 LFF optical disk drive LFF optical disk drive HPE ProLiant DL380 Gen11 Server Maintenance and Service Guide...
  • Page 223 From From 756914-001 Orange LFF ODD System board Option kit: 726537-B21 LFF DisplayPort LFF DisplayPort Cable part number Cable part number Color Color From From 869808-001 Orange Front DisplayPort System board HPE ProLiant DL380 Gen11 Server Maintenance and Service Guide...
  • Page 224 SFF UMB USB cabling Cable part number Cable part number Color Color From From P50731-001 Orange Front USB port System board Option kit: P50728-B21 SFF UMB DisplayPort/USB cabling SFF UMB DisplayPort/USB cabling HPE ProLiant DL380 Gen11 Server Maintenance and Service Guide...
  • Page 225 Front power switch cabling Front power switch cabling Cable part number Cable part number Color Color From From P43727-001 Orange Front power switch System board Serial port cabling Serial port cabling HPE ProLiant DL380 Gen11 Server Maintenance and Service Guide...
  • Page 226 Drive boxes and numbering HPE NS204i-u Boot Device components HPE NS204i-u Boot Device components HPE NS204i-u Boot Device LED definitions HPE NS204i-u Boot Device LED definitions Front panel components Front panel components HPE ProLiant DL380 Gen11 Server Maintenance and Service Guide...
  • Page 227 Item Description Description USB 2.0 port DisplayPort 1.1a Optical disc drive (optional) USB 2.0 port Front 2 SFF stacked drives (optional) 12 LFF front panel components 12 LFF front panel components HPE ProLiant DL380 Gen11 Server Maintenance and Service Guide...
  • Page 228 Item Item Description Description 2 SFF side by side drives (optional) LFF media bay LFF media bay components LFF media bay components Item Description Item Description Optical disk drive DisplayPort 1.1a HPE ProLiant DL380 Gen11 Server Maintenance and Service Guide...
  • Page 229 Front panel LEDs and buttons Front panel LEDs and buttons HPE ProLiant DL380 Gen11 Server Maintenance and Service Guide...
  • Page 230 Facility power is not present, the power cord is not attached, no power supplies are installed, power supply failure has occurred, or the power button cable is disconnected. If the health LED indicates a degraded or critical state, review the system IML or use iLO to review the system health status. HPE ProLiant DL380 Gen11 Server Maintenance and Service Guide...
  • Page 231 HPE ProLiant DL380 Gen11 Server Maintenance and Service Guide...
  • Page 232 The UID button can be used to identify a specific server in a rack or display the Server Health Summary when the server will not power on. For more information, see the latest HPE iLO User Guide on the Hewlett Packard Enterprise website Hewlett Packard Enterprise website .
  • Page 233 GPU card 13 flashes Systems Insight Display LEDs Systems Insight Display LEDs The Systems Insight Display LEDs represent the system board layout. The display enables diagnosis with the access panel installed. HPE ProLiant DL380 Gen11 Server Maintenance and Service Guide...
  • Page 234 LEDs, see Systems Insight Display combined LED descriptions ). Systems Insight Display combined LED descriptions Systems Insight Display combined LED descriptions The combined illumination of the following LEDs indicates a system condition: Systems Insight Display LEDs System power LED HPE ProLiant DL380 Gen11 Server Maintenance and Service Guide...
  • Page 235 Health LED HPE ProLiant DL380 Gen11 Server Maintenance and Service Guide...
  • Page 236 Power cap (off) — Amber Standby. Power cap (green) — Flashing Waiting for power. green Power cap (green) — Green Power is available. Power cap (flashing — Amber Power is not available. amber) HPE ProLiant DL380 Gen11 Server Maintenance and Service Guide...
  • Page 237 Power supply 1 (PS1) Power supply 2 (PS2) Video port (VGA) OCP slot 15 Serial port (optional) iLO Management Port USB 3.2 Gen 1 ports OCP slot 14 Rear panel LEDs Rear panel LEDs HPE ProLiant DL380 Gen11 Server Maintenance and Service Guide...
  • Page 238 Off = No network link Green = Network link UID LED Off = Deactivated Solid blue = Activated Flashing blue = System is being managed remotely System board components System board components HPE ProLiant DL380 Gen11 Server Maintenance and Service Guide...
  • Page 239 HPE ProLiant DL380 Gen11 Server Maintenance and Service Guide...
  • Page 240 Subtopics System maintenance switch descriptions System maintenance switch descriptions DIMM label identification DIMM label identification DIMM slot locations DIMM slot locations Heatsink and processor socket components Heatsink and processor socket components HPE ProLiant DL380 Gen11 Server Maintenance and Service Guide...
  • Page 241 To determine DIMM characteristics, see the label attached to the DIMM. The information in this section helps you to use the label to locate specific information about the DIMM. For more information about product features, specifications, options, configurations, and compatibility, see the HPE DDR5 SmartMemory QuickSpecs: https://www.hpe.com/docs/server-memory...
  • Page 242 CAS latency B—42-42-42 B—50-42-42 (for 128 GB and 256 GB capacities) DIMM type R—RDIMM (registered) DIMM slot locations DIMM slot locations DIMM slots are numbered sequentially (1 through 16) for each processor. HPE ProLiant DL380 Gen11 Server Maintenance and Service Guide...
  • Page 243 Heatsink and processor socket components Heatsink and processor socket components A high-performance heatsink is shown. Your heatsink might look different. HPE ProLiant DL380 Gen11 Server Maintenance and Service Guide...
  • Page 244 Spare part activation Flashing green (4 flashes The drive is operating normally and has activity. per second) The drive is not configured by a RAID controller or is a spare drive. HPE ProLiant DL380 Gen11 Server Maintenance and Service Guide...
  • Page 245 The drive is online and has no activity. Flashing green (4 The drive is operating normally and has activity. flashes per second) No power present Drive boxes and numbering Drive boxes and numbering Front boxes Front boxes HPE ProLiant DL380 Gen11 Server Maintenance and Service Guide...
  • Page 246 Rear boxes Rear boxes HPE ProLiant DL380 Gen11 Server Maintenance and Service Guide...
  • Page 247 Midplane box (SFF) Midplane box (SFF) Midplane box (LFF) Midplane box (LFF) HPE ProLiant DL380 Gen11 Server Maintenance and Service Guide...
  • Page 248 HPE NS204i-u Boot Device components HPE NS204i-u Boot Device components Item Description Item Description Boot device cage M.2 slots Boot device carriers HPE ProLiant DL380 Gen11 Server Maintenance and Service Guide...
  • Page 249 Use the following resources to find documentation for configuring and managing your server. Some utilities might not apply to your server. For information about server compatibility with the products listed in this chapter, see the HPE ProLiant DL380 Gen11 Server Maintenance and Service Guide...
  • Page 250 QuickSpecs (https://www.hpe.com/info/dl380gen11-doc https://www.hpe.com/info/dl380gen11-doc). Products ordered from HPE Factory Express might have already been configured with some or all the configurations in this chapter. To determine if any additional setup is required, see your HPE Factory Express order. For the most recent changes, feature enhancements, and bug fixes, see the latest product release notes.
  • Page 251 For servers running HPE OneView, do not use another tool, such as iLO, to delete or change certain settings. For more information about using HPE OneView and iLO to manage the same server, see the iLO user guide at https://www.hpe.com/support/ilo6 https://www.hpe.com/support/ilo6.
  • Page 252 Managing the HPE Managing the HPE NS204i Boot Device NS204i Boot Device For more information on supported features and maintenance information for the HPE NS204i Boot Device , see the HPE NS204 Boot Device User Guide: https://www.hpe.com/support/NS204-UG https://www.hpe.com/support/NS204-UG Deploying an OS Deploying an OS For a list of supported operating systems, see the HPE Servers Support &...
  • Page 253 Configure the server to boot from a SAN HPE Boot from SAN Configuration Guide https://www.hpe.com/info/boot-from-san-config-guide https://www.hpe.com/info/boot-from-san-config-guide Configure the server to boot from a PXE server UEFI System Utilities User Guide for HPE ProLiant Gen11 Servers and HPE Synergy https://www.hpe.com/support/UEFIGen11-UG-en https://www.hpe.com/support/UEFIGen11-UG-en Deploy an OS using iLO virtual media iLO user guide https://www.hpe.com/support/ilo6...
  • Page 254 REACH (Regulation EC No 1907/2006 of the European Parliament and the Council). A chemical information report for this product can be found at: https://www.hpe.com/info/reach https://www.hpe.com/info/reach HPE ProLiant DL380 Gen11 Server Maintenance and Service Guide...
  • Page 255 Фараби даңғ ылы, 77/7, Телефон/факс: +7 727 355 35 50 Manufacturing date: Manufacturing date: The manufacturing date is defined by the serial number. If you need help identifying the manufacturing date, contact tre@hpe.com tre@hpe.com. Turkey RoHS material content declaration Turkey RoHS material content declaration...
  • Page 256 No direct sunlight allowed. Maximum rate of change is 20°C per hour (36°F per hour). The upper limit and rate of change might be limited by the type and number of options installed. HPE ProLiant DL380 Gen11 Server Maintenance and Service Guide...
  • Page 257 Depending on the installed options and the regional location where the server was purchased, the server can be configured with one of the following power supplies: HPE 800 W Flex Slot Platinum Hot-plug Low Halogen Power Supply HPE 1000 W Flex Slot Titanium Hot-plug Power Supply...
  • Page 258 800 W at 100 VAC to 240 VAC input 800 W at 240 VDC input for China only HPE 1000 W Flex Slot Titanium Hot-plug Power Supply HPE 1000 W Flex Slot Titanium Hot-plug Power Supply HPE ProLiant DL380 Gen11 Server Maintenance and Service Guide...
  • Page 259 Maximum peak power 1000 W at 100 VAC to 127 VAC 1000 W at 200 VAC to 240 VAC HPE 1600 W Flex Slot Platinum Hot-plug Low Halogen Power Supply HPE 1600 W Flex Slot Platinum Hot-plug Low Halogen Power Supply Specification...
  • Page 260 To access documentation and support services, go to the Hewlett Packard Enterprise Support Center website: https://www.hpe.com/support/hpesc https://www.hpe.com/support/hpesc Information to collect Information to collect Technical support registration number (if applicable) HPE ProLiant DL380 Gen11 Server Maintenance and Service Guide...
  • Page 261 IMPORTANT: IMPORTANT: Access to some updates might require product entitlement when accessed through the Hewlett Packard Enterprise Support Center. You must have an HPE Onepass set up with relevant entitlements. Remote support Remote support Remote support is available with supported devices as part of your warranty or contractual support agreement. It provides intelligent event diagnosis, and automatic, secure submission of hardware event notifications to Hewlett Packard Enterprise, which initiates a fast and accurate resolution based on the service level of your product.
  • Page 262 Feedback button and icons (at the bottom of an opened document) on the Hewlett Packard Enterprise Support Center portal (https://www.hpe.com/support/hpesc https://www.hpe.com/support/hpesc) to send any errors, suggestions, or comments. This process captures all document information. HPE ProLiant DL380 Gen11 Server Maintenance and Service Guide...

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