HPE StoreOnce 6500 User Manual page 221

Message type
Identifies if the
Enterprise server is
reachable.
Product model
information:
Shows if Remote
Support is supported or
not.
Customer information:
Identifies whether
devices are registered
or not successfully with
HPE Remote Support.
Entitlement information:
This is used to identify
whether devices are
registered successfully
or not with HPE Remote
Support.
Axeda registration
information:
Axeda is a third-party
software used for
communicating with
HPE Remote Support.
Status level Message
Alert Enterprise Server is not
reachable
Info Product model is available
Alert Product model is not available
Info Customer information is
available
Warning Customer contact agreement
selection has not been made
Alert Customer information is not
available. Check the Customer
information.
Info All Hardware SKU warranties
are available
Warning One or more Hardware SKU
warranties are not available
Alert Hardware SKU warranties are
not available
Alert Issues with Axeda agent
configuration. Check the logs
for details.
Description and suggested
action
Versions of StoreOnce
software prior to version 3.11
do not have Remote Support
functionality.
The customer information has
not been properly filled out/
registration has not been
completed to enable Remote
Support.
Navigate to the Remote
Support page in the
StoreOnce Management
Console and click Modify to
update support settings.
Hardware SKU warranties
must be available for the
device to register with Remote
Support.
Navigate to the Entitlement
page in the StoreOnce
Management Console to see
which pieces of hardware are
missing warranty serial
numbers. Contact HPE
Support if needed.
Navigate to the Events page
in the StoreOnce Management
Console. Select Custom
Search and in the Custom
Search for Events dialog, in
the Search Text field type
"axeda". Click OK and view
the search results.
Remote Support 221