Collect Data; Download Data Collection - HPE StoreOnce 6500 User Manual

Name
Full Support Ticket
State
Date
Initiator
Basic Support Ticket
Size
Full Support Ticket Size

Collect data

The Collect operation collects data such as log files and system command output and compiles it into a
full support ticket. At the same time, a basic support ticket is created that contains a smaller subset of that
data. The data is collected in tar files that are assigned a name. Once collected, use the Download
button to get the collected data for the full and basic support tickets.
Procedure
1. Click Collect.
2. Enter the name of the tar file for the full support ticket. The basic support ticket uses the same name
with _basic appended to the end of the name.
3. Click OK.
NOTE: The operation to run a full support ticket may take some time.
The equivalent StoreOnce CLI command is support create ticket and is accessible to both
administrators and operators.
The logs and command outputs collected will be stored in the active StoreOnce Node Manager, ready for
Download.

Download data collection

Use the Download button to download the selected data collection. Select whether you want to download
the basic or the full support ticket.
Hewlett Packard Enterprise recommends downloading the support tickets as soon as possible before
doing anything else to the system such as rebooting or changing a node to maintenance. If the active
management service moves to another node before the tickets download, the tickets cannot be retrieved
from the StoreOnce Management GUI.
186 Collect data
Description
The state of the full support ticket data collection. A collection process can be
in one of the following states: COLLECTING, COLLECTED,
PARTIALLY_COLLECTED, PACKAGING, DELETING, DOWNLOADED, or
FAILED.
Timestamp of when the data was collected.
The initiator of the data collection. A collection can be invoked manually or
automatically during a system crash.
The size of the basic support ticket data collection.
The size of the full support ticket data collection.