Storeonce System Configuration Problems; Transferring Licenses - HPE StoreOnce 6500 User Manual

See Reporting Central on page 137 to view detailed information about your system operations.

StoreOnce System configuration problems

I cannot see additional slots from the backup application
When you create additional slots for an autoloader/library on the StoreOnce System, you may need to
restart services on the backup application so that it can see the new slots.
I cannot recover the configuration file
You can only recover a configuration file to an StoreOnce System if no devices (NAS shares or Virtual
Tape Libraries) have been created on that appliance. Only use this option in emergencies, when the
StoreOnce System has lost both disks and all disk configuration.

Transferring licenses

Can I transfer the License To Use to a different StoreOnce System?
No. The LTU is tied uniquely to the serial number of your StoreOnce System hardware. If your hardware
serial number changes (by swapping out the unit motherboard), the LTU must be transferred to the new
hardware via the Hewlett Packard Enterprise Licensing website. A new LTU is generated, which must
then be applied and activated via the Web Management Interface on the repaired/replaced system.
240 StoreOnce System configuration problems