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ProLiant MicroServer Gen10
HPE ProLiant MicroServer Gen10 Manuals
Manuals and User Guides for HPE ProLiant MicroServer Gen10. We have
9
HPE ProLiant MicroServer Gen10 manuals available for free PDF download: Troubleshooting Manual, User Manual, Maintenance And Service Manual
HPE ProLiant MicroServer Gen10 Troubleshooting Manual (176 pages)
Brand:
HPE
| Category:
Server
| Size: 6.06 MB
Table of Contents
Table of Contents
3
Using this Guide
10
Getting Started
10
Supported Servers
11
Additional Troubleshooting Resources
11
Troubleshooting Preparation
12
Prerequisites for Server Troubleshooting
12
Important Safety Information
12
Symbols on Equipment
12
Warnings and Cautions
13
Electrostatic Discharge
15
Preventing Electrostatic Discharge
15
Grounding Methods to Prevent Electrostatic Discharge
15
Collecting Symptom Information
15
Preparing the Server for Diagnosis
17
Processor Troubleshooting Guidelines
18
Breaking the Server down to the Minimum Hardware Configuration
18
Common Issue Resolution
20
Resolving Loose Connections
20
Searching for Service Notifications
20
Firmware Updates
20
Server Updates with an HPE Trusted Platform Module and Bitlocker Enabled
21
DIMM Handling Guidelines
21
DIMM and NVDIMM Population Information
22
Component LED Definitions
22
SAS, SATA, and SSD Drive Guidelines
22
Hot-Plug Drive LED Definitions
22
Low Profile LFF Drive LED Definitions
23
Nvme SSD Leds
24
System Power LED Definitions
25
Health Status LED Bar Definitions (C-Class Server Blades Only)
26
Front Panel LED and Buttons
26
Front Panel LED Notations
27
Using the Server Health Summary
28
Front Panel LED Power Fault Codes
30
Remote Troubleshooting
31
Remote Troubleshooting Tools
31
Remote Access to the Virtual Connect Manager
32
Using Ilo for Remote Troubleshooting of Servers and Server Blades
32
Using Onboard Administrator for Remote Troubleshooting of Server Blades
33
Using the OA CLI
34
Diagnostic Flowcharts
36
Diagnostic Steps
36
Gather Important Information before You Begin
36
Troubleshooting Flowcharts
36
Using the Diagnostic Flowcharts
36
Initial Diagnosis
36
Remote Diagnosis Flowchart
37
Power-On Issues Flowchart
38
Server Power-On Issues Flowchart with ML and DL Series Servers
38
Server Power-On Issues Flowchart for XL Series Servers
40
Server Blade Power-On Issues Flowchart with BL Series Server Blades
42
POST Issues Flowchart
45
POST Issues-Server Hang or Reboot During POST Flowchart
46
POST Issues-No Boot, no Video Flowchart
48
POST Issues-Boot, no Video Flowchart
49
OS Boot Issues Flowchart
50
Intelligent Provisioning Issues Flowchart
51
Controller Issues Flowchart
53
HPE Smart Storage Battery Issues for Smart Array Controllers
56
Physical Drive Issues Flowchart
58
Logical Drive Issues Flowchart
60
Fault Indications Flowchart
61
Server Fault Indications Flowchart for Non-Blade Servers
62
Server Blade Fault Indications Flowchart for BL C-Class Server Blades
64
NIC Issues Flowchart
66
General Diagnosis Flowchart
69
Hardware Issues
71
Procedures for All Proliant Servers
71
Power Issues
71
Server Does Not Power on
71
Power Source Issues
71
Power Supply Issues
72
Insufficient Power Supply Configuration
73
UPS Issues
74
UPS Is Not Working Properly
74
Low Battery Warning Is Displayed
75
One or more Leds on the UPS Is Red
75
General Hardware Issues
76
New Hardware Issues
76
Unknown Issue
77
Third-Party Device Issues
78
Testing the Device
79
Internal System Issues
79
Drive Issues (Hard Drives and Solid State Drives)
79
Drives Are Failed
79
Drives Are Not Recognized
80
Data Is Inaccessible
81
Server Response Time Is Slower than Usual
82
HPE Smartdrive Icons or Leds Illuminate Errors for the Wrong Drive or an Error Message Is Displayed in POST, HPE SSA, or HPE SSADUCLI
82
SSD Smart Wear Error
83
512E Physical Drive Support
83
Diagnosing Array Problems
83
Drive Arrays and Fault-Tolerance Methods
84
Storage Controller Issues
93
General Controller Issues
93
Controllers Are no Longer Redundant
94
Data Located on Drives Accessed in RAID Mode Is Not Compatible with Data Accessed from Non-RAID Mode
95
The Smart Array Controller Does Not Show Logical Drives after Moving Drives to a New Server or JBOD
95
Data Failure or Disk Errors on a Server with a 10SFF Drive Backplane or a 12LFF Drive Backplane
96
HPE Smart Array S100I SR Gen10 Drives Are Not Found When RAID Mode Is Disabled
96
HPE Smart Array S100I SR Gen10 Drives Are Not Recognized
97
Fan and Thermal Issues
97
General Fan Issues
97
Fans Running at a Higher than Expected Speed
98
Excessive Fan Noise (High Speeds)
99
Excessive Fan Noise (Low Speeds)
99
Hot-Plug Fan Issues
99
HPE Bladesystem C-Class Enclosure Fans Are Operating at a High Speed
100
Memory Issues
100
General Memory Issues
100
Server Is out of Memory
102
DIMM Configuration Errors
102
Server Fails to Recognize Existing Memory
103
Server Fails to Recognize New Memory
103
Uncorrectable Memory Error
104
Correctable Memory Error Threshold Exceeded
105
NVDIMM Issues
106
NVDIMM Population Errors
106
Nvdimms Are Disabled
106
The Persistent Memory Drive Does Not Appear in the os
107
The Persistent Memory Drive Is Read Only
108
The Persistent Memory Drives Lose Persistency
109
HPE Scalable Persistent Memory Issues
110
The Persistent Memory Drive Does Not Appear in the os
110
The Persistent Memory Drive Is Read Only
111
The Persistent Memory Drives Lose Persistency
113
HPE Scalable Persistent Memory Backup and Restore Failure
113
Unable to Configure Scalable Persistent Memory
114
Processor Issues
115
Troubleshooting the Processor
115
Uncorrectable Machine Check Exception
116
Trusted Platform Module Issues
116
TPM Fails or Is Not Detected
116
System Battery Is Low or Lost Power
116
System Board and Power Backplane Issues
117
Microsd Card Issues
117
The System Does Not Boot from the Microsd Card
117
USB Drive Key Issues
118
System Does Not Boot from the USB Drive Key
118
Graphics and Video Adapter Issues
118
Troubleshooting General Graphics and Video Adapter Issues
118
External Device Issues
119
Video Issues
119
The Screen Is Blank for more than 60 Seconds after You Power up the Server
119
Monitor Does Not Function Properly with Energy Saver Features
120
Monitor Does Not Function Properly with Energy Saver Features
121
Video Colors Are Wrong
121
Slow-Moving Horizontal Lines Are Displayed
121
Mouse and Keyboard Issues
122
Expansion Board Issues
122
System Requests Recovery Method During Expansion Board Replacement
122
Network Controller or Flexiblelom Issues
123
Network Controller or Flexiblelom Is Installed but Not Working
123
Network Controller or Flexiblelom Has Stopped Working
123
Network Controller or Flexiblelom Stopped Working When an Expansion Board was Added
124
Network Interconnect Blade Issues
125
HPE Smart Storage Battery Issues
125
HPE Smart Storage Battery Might Lose Charge When Shelved for Long Periods of Time
125
HPE Smart Storage Battery Configuration Error
126
HPE Smart Storage Battery Failure
126
Cable Issues
127
Drive Errors, Retries, Timeouts, and Unwarranted Drive Failures Occur When Using an Older Mini-SAS Cable
127
USB Device Not Recognized, an Error Message Is Displayed, or the Device Does Not Power on When Connected to an SUV Cable
127
Software Issues
129
Operating System Issues and Resolutions
129
Operating System Issues
129
Operating System Locks up
129
Errors Are Displayed in the Error Log
129
Issues Occur after the Installation of a Service Pack
129
Updating the Operating System
130
Prerequisites for Updating the Operating System
130
Reconfiguring or Reloading Software
130
Prerequisites for Reconfiguring or Reloading Software
130
Restoring a Backup Version
131
Linux Resources
131
Application Software Issues
131
Software Locks up
131
Errors Occur after a Software Setting Is Changed
131
Errors Occur after the System Software Is Changed
132
Errors Occur after an Application Is Installed
132
ROM Issues
132
Remote ROM Flash Issues
132
Command-Line Syntax Error
132
Access Denied on Target Computer
133
Invalid or Incorrect Command-Line Parameters
133
Network Connection Fails on Remote Communication
133
Failure Occurs During ROM Flash
134
Target System Is Not Supported
134
System Requests Recovery Method During a Firmware Update
134
Boot Issues
135
Server Does Not Boot
135
PXE Boot Guidelines for UEFI Servers
137
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HPE ProLiant MicroServer Gen10 User Manual (145 pages)
UEFI System Utilities for Servers and Synergy
Brand:
HPE
| Category:
Server
| Size: 0.72 MB
Table of Contents
Table of Contents
3
Getting Started
9
UEFI System Utilities
9
What Is UEFI
9
UEFI System Utilities Overview
9
Launching the System Utilities
9
Navigating the System Utilities
10
Navigating the System Utilities in GUI Mode
11
When a Reboot Is Required
12
System Utilities Menu Overview
13
Common Setup and Configuration Faqs
13
Updating Firmware or System ROM
15
Updating Firmware from the System Utilities
15
System Utilities Main Menu Options
17
System Configuration
17
System Configuration Menu Options
17
Bios/Platform Configuration (RBSU)
17
Using the Ilo 5 Configuration Utility
18
Ilo 5 Configuration Utility Options
18
Network Options
18
Advanced Network Options
19
Configuring Network Options
19
Add User
20
Configuring Advanced Network Options
20
User Management
20
Adding New User Accounts
21
Edit/Remove User
21
Editing or Removing User Accounts
21
Setting Options
22
Configuring Access Settings
23
Resetting Ilo to the Factory Default Settings
23
Set to Factory Defaults
23
About
24
Reset Ilo
24
Resetting Ilo Active Connections
24
Viewing Information about Ilo
25
Viewing and Configuring Embedded Device Information
25
Configuring Controller Settings
25
Viewing Controller Information
25
Configure Arrays
30
Creating a Logical Drive
31
Assigning Spare Drives
32
Deleting an Array
33
Disk Utilities
34
Setting Bootable Devices for Legacy Boot Mode
35
Viewing and Configuring NIC and Fcoe Settings
35
One-Time Boot Menu
35
One-Time Boot Menu Options
35
Selecting an Option for a One-Time Boot
36
Embedded Applications
36
Launching the Embedded UEFI Shell
36
Viewing or Clearing the Integrated Management Log
37
Downloading Active System Health Data
37
Downloading an Active Health System Log
37
Logging in to Active Health System Viewer
38
Uploading an AHS Log to AHSV
39
Embedded Diagnostics
39
Launching Embedded Diagnostics
39
Launching Intelligent Provisioning
40
System Information and System Health
40
System Information
40
Viewing System Information
42
Viewing System Health
42
Rebooting the System, Selecting a Language, and Setting the Browser Mode
42
Rebooting the System
42
Exiting and Resuming System Boot
42
Rebooting the System
43
Selecting a Language and Browser Mode
43
Selecting a Browser Mode
43
Selecting a System Language
43
HPE ProLiant MicroServer Gen10 Troubleshooting Manual (133 pages)
Brand:
HPE
| Category:
Server
| Size: 3.5 MB
Table of Contents
Table of Contents
3
Using this Guide
9
Getting Started
9
Supported Servers
10
Additional Troubleshooting Resources
10
Troubleshooting Preparation
11
Prerequisites for Server Troubleshooting
11
Important Safety Information
11
Symbols on Equipment
11
Warnings and Cautions
12
Electrostatic Discharge
13
Collecting Symptom Information
14
Preparing the Server for Diagnosis
14
Processor Troubleshooting Guidelines
15
Breaking the Server down to the Minimum Hardware Configuration
16
Common Issue Resolution
17
Resolving Loose Connections
17
Searching for Service Notifications
17
Firmware Updates
17
Server Updates with an HPE Trusted Platform Module and Bitlocker Enabled
17
DIMM Handling Guidelines
18
DIMM Population Information
18
Component LED Definitions
18
SAS, SATA, and SSD Drive Guidelines
18
Hot-Plug Drive LED Definitions
19
LFF Drive LED Definitions
19
Nvme SSD Components
21
System Power LED Definitions
22
Health Status LED Bar Definitions (C-Class Server Blades Only)
22
Front Panel LED and Buttons
22
Front Panel LED Notations
23
Using the Server Health Summary
24
Front Panel LED Power Fault Codes
24
Remote Troubleshooting
26
Remote Troubleshooting Tools
26
Remote Access to the Virtual Connect Manager
27
Using Ilo for Remote Troubleshooting of Servers and Server Blades
27
Using Onboard Administrator for Remote Troubleshooting of Server Blades
28
Using the OA CLI
28
Diagnostic Flowcharts
30
Diagnostic Steps
30
Gather Important Information before You Begin
30
Troubleshooting Flowcharts
30
Using the Diagnostic Flowcharts
30
Initial Diagnosis
30
Remote Diagnosis Flowchart
31
Power-On Issues Flowchart
32
Server Power-On Issues Flowchart with ML and DL Series Servers
32
Server Power-On Issues Flowchart for XL Series Servers
34
Server Blade Power-On Issues Flowchart with BL Series Server Blades
36
POST Issues Flowchart
39
Intelligent Provisioning Issues Flowchart
40
Controller Issues Flowchart
42
Cache Module Issues Flowchart
44
HPE Smart Storage Battery Issues for Smart Array Controllers
46
Physical Drive Issues Flowchart
48
Logical Drive Issues Flowchart
50
OS Boot Issues Flowchart
51
Fault Indications Flowchart
53
Server Fault Indications Flowchart for Non-Blade Servers
53
Server Blade Fault Indications Flowchart for BL Series Server Blades
55
Power Profile Issues Flowchart
56
NIC Issues Flowchart
58
General Diagnosis Flowchart
60
Hardware Issues
63
Procedures for All Proliant Servers
63
Power Issues
63
Server Does Not Power on
63
Power Source Issues
63
Power Supply Issues
64
Insufficient Power Supply Configuration
64
UPS Issues
65
UPS Is Not Working Properly
65
Low Battery Warning Is Displayed
66
One or more Leds on the UPS Is Red
66
General Hardware Issues
66
New Hardware Issues
66
Unknown Issue
67
Third-Party Device Issues
67
Testing the Device
68
Internal System Issues
68
Drive Issues (Hard Drives and Solid State Drives)
68
Drives Are Failed
68
Drives Are Not Recognized
69
Data Is Inaccessible
70
Server Response Time Is Slower than Usual
70
512E Physical Drive Support
71
Diagnosing Array Problems
71
HPE Smartdrive Icons or Leds Illuminate Errors for the Wrong Drive or an Error Message Is Displayed in POST, HPE SSA, or HPE SSADUCLI
71
SSD Smart Wear Error
71
Drive Arrays and Fault-Tolerance Methods
72
Effects of a Hard Drive Failure on Logical Drives
74
Selecting a Raid Method
80
Storage Controller Issues
81
General Controller Issues
81
Controllers Are no Longer Redundant
82
Data Located on Drives Accessed in RAID Mode Is Not Compatible with Data Accessed from Non-RAID Mode
82
The Smart Array Controller Does Not Show Logical Drives after Moving Drives to a New Server or JBOD
82
Data Failure or Disk Errors on a Server with a 10SFF Drive Backplane or a 12LFF Drive Backplane
83
HPE Smart Array S100I SR Gen10 Drives Are Not Found When RAID Mode Is Disabled
83
HPE Smart Array S100I SR Gen10 Drives Are Not Recognized
84
Fan and Thermal Issues
84
General Fan Issues
84
Excessive Fan Noise (High Speeds)
85
Fans Running at a Higher than Expected Speed
85
Excessive Fan Noise (Low Speeds)
86
Hot-Plug Fan Issues
86
HPE Bladesystem C-Class Enclosure Fans Are Operating at a High Speed
86
Memory Issues
86
General Memory Issues
86
DIMM Configuration Errors
87
Server Is out of Memory
87
Server Fails to Recognize Existing Memory
88
Server Fails to Recognize New Memory
88
Uncorrectable Memory Error
89
Correctable Memory Error Threshold Exceeded
90
Processor Issues
90
Troubleshooting the Processor
90
Uncorrectable Machine Check Exception
91
Trusted Platform Module Issues
91
TPM Fails or Is Not Detected
91
System Battery Is Low or Lost Power
91
System Board and Power Backplane Issues
92
Microsd Card Issues
92
The System Does Not Boot from the Microsd Card
92
USB Drive Key Issues
92
System Does Not Boot from the USB Drive Key
92
Graphics and Video Adapter Issues
93
Troubleshooting General Graphics and Video Adapter Issues
93
External Device Issues
93
Video Issues
93
The Screen Is Blank for more than 60 Seconds after You Power up the Server
93
Monitor Does Not Function Properly with Energy Saver Features
94
Video Colors Are Wrong
94
Slow-Moving Horizontal Lines Are Displayed
95
Mouse and Keyboard Issues
95
Expansion Board Issues
95
System Requests Recovery Method During Expansion Board Replacement
95
Network Controller or Flexiblelom Issues
96
Network Controller or Flexiblelom Has Stopped Working
96
Network Controller or Flexiblelom Is Installed but Not Working
96
Network Controller or Flexiblelom Stopped Working When an Expansion Board was Added
96
Network Interconnect Blade Issues
97
HPE Smart Storage Battery Issues
97
HPE Smart Storage Battery Might Lose Charge When Shelved for Long Periods of Time
97
HPE Smart Storage Battery Configuration Error
98
HPE Smart Storage Battery Failure
98
Cable Issues
98
Drive Errors, Retries, Timeouts, and Unwarranted Drive Failures Occur When Using an Older Mini-SAS Cable
98
USB Device Not Recognized, an Error Message Is Displayed, or the Device Does Not Power on When Connected to an SUV Cable
99
Software Issues
100
Operating System Issues and Resolutions
100
Operating System Issues
100
Errors Are Displayed in the Error Log
100
Issues Occur after the Installation of a Service Pack
100
Operating System Locks up
100
Updating the Operating System
100
Prerequisites for Updating the Operating System
100
Updating the Operating System
101
Reconfiguring or Reloading Software
101
Prerequisites for Reconfiguring or Reloading Software
101
Restoring a Backup Version
101
Linux Resources
101
Application Software Issues
102
Software Locks up
102
Errors Occur after a Software Setting Is Changed
102
Errors Occur after the System Software Is Changed
102
Errors Occur after an Application Is Installed
102
ROM Issues
103
Remote ROM Flash Issues
103
Access Denied on Target Computer
103
Command-Line Syntax Error
103
Invalid or Incorrect Command-Line Parameters
103
Network Connection Fails on Remote Communication
103
Failure Occurs During ROM Flash
104
System Requests Recovery Method During a Firmware Update
104
Target System Is Not Supported
104
Boot Issues
105
Server Does Not Boot
105
PXE Boot Guidelines for UEFI Servers
106
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HPE ProLiant MicroServer Gen10 Maintenance And Service Manual (101 pages)
Brand:
HPE
| Category:
Server
| Size: 7.54 MB
Table of Contents
Table of Contents
3
Customer Self Repair
6
Illustrated Parts Catalog
16
System Components
16
Fan Spare Part
16
Four Bay Non-Hot-Plug Drive Cable Assembly Spare Part
17
System Board Assembly Spare Parts
17
System Battery Spare Part
17
DIMM Spare Parts
17
Power Supply Spare Part
17
Server Options
18
SSD Cable Spare Parts
19
Trusted Platform Module Spare Part
19
Removal and Replacement Procedures
20
Safety Considerations
20
Electrostatic Discharge
20
Symbols on Equipment
20
Server Warnings and Cautions
21
Prepare the Server for Hardware Replacement
22
Power down the Server
22
Remove the Front Bezel
22
Remove the Chassis Cover
25
Remove the System Board Assembly
25
Prepare the Server for Operation
27
Install the System Board Assembly
27
Install the Chassis Cover
28
Install the Front Bezel
29
Power up the Server
30
Replacing an LFF Drive
31
Remove the LFF Drive
31
Install the LFF Drive
32
Replacing an SFF Drive
33
Remove the SFF Drive
33
Install the SFF Drive
34
Replacing an Optical Drive
36
Remove the Optical Drive
36
Install the Optical Drive
37
Replacing an SSD
39
Remove the SSD
39
Install the SSD
41
Replacing the SSD Cables
42
Replacing the SSD Power Cable
42
Replacing the SSD SATA Cable
44
Replacing the Non-Hot-Plug Drive Cable Assembly
47
Remove the Non-Hot-Plug Drive Cable Assembly
47
Install the Non-Hot-Plug Drive Cable Assembly
49
Replacing a DIMM
51
Remove the DIMM
51
Install a DIMM
52
Replacing an Expansion Board
53
Remove the Expansion Board
53
Remove the Air Baffle from the Expansion Board
54
Install a Low-Profile Bracket on the Expansion Board
54
Install the Expansion Board
55
Replacing an Internal USB Device
56
Remove the Internal USB Device
56
Install the Internal USB Device
57
Replacing the Fan
57
Remove the Fan
58
Install the Fan
59
Replacing the Power Supply
60
Remove the Power Supply
60
Install the Power Supply
63
System Battery Replacement
65
System Battery Information
65
Replacing a System Battery
65
Replacing the System Board Assembly
67
Remove the System Board Assembly
67
Install the System Board Assembly
69
Re-Entering the System Serial and SKU Numbers
70
Replacing the External RDX Backup System
70
HP Trusted Platform Module
71
HPE ProLiant MicroServer Gen10 User Manual (76 pages)
Brand:
HPE
| Category:
Server
| Size: 21.03 MB
Table of Contents
Table of Contents
3
Component Identification
6
Front Panel Components
6
Front Panel Leds and Buttons
7
Rear Panel Components
8
Rear Panel Leds
9
System Board Components
10
Pcie Slot Description
11
DIMM Slot Locations
11
Drive Numbering
12
Drive Screws
12
Setup
14
Optional Services
14
Initial Server Setup Overview
14
Unpacking the Server Shipping Carton
14
Prerequisites for the Initial Server Setup
15
Optimum Environment
15
Site Requirements
15
Space and Airflow Requirements
15
Temperature Requirements
15
Power Requirements
16
Electrical Grounding Requirements
16
Connecting the I/O Devices
16
Connecting the Network Cable
17
Connecting the Power Cord
18
Powering on the Server for the First Time
18
Installing an Operating System
18
Install the Preloaded Clearos Image
19
Install an os from a Bootable Installation Media
19
Installing the Latest System Software and Firmware
19
Registering the Server
20
Operations
21
Server Warnings and Cautions
21
Electrostatic Discharge
21
Preventing Electrostatic Discharge
21
Grounding Methods to Prevent Electrostatic Discharge
22
Power up the Server
22
Power down the Server
22
Prepare the Server for Hardware Installation or Removal
23
Prepare the Server for Operation
23
Remove the Front Bezel
23
Removing a Locked Front Bezel
23
Removing an Unlocked Front Bezel
24
Install the Front Bezel
25
Remove the Chassis Cover
26
Install the Chassis Cover
27
Install the System Board Assembly
27
Remove the System Board Assembly
28
Remove the System Board Assembly
29
Hardware Options Installation
31
Introduction
31
Drive Support Information
31
Drive Installation Guidelines
31
Installing an LFF Drive
31
Install the LFF Drive
32
Installing an SFF Drive
33
Install the SFF Drive
34
Installing an SSD
36
Install the SSD
37
Installing an Optical Drive
40
Install an Optical Drive
40
Memory Support
44
DIMM Identification
44
DIMM Ranks
46
DIMM Handling Guidelines
46
DIMM Installation Guidelines
46
Installing a DIMM
46
Install the DIMM
47
Expansion Board Options
47
Installing an Expansion Board
47
Remove the Air Baffle from the Expansion Board
48
Install a Low-Profile Bracket on the Expansion Board
48
Install the Expansion Board
49
Internal USB Device Options
50
Install an Internal USB Device
50
External HPE RDX Backup System Option
51
HP Trusted Platform Module
51
Trusted Platform Module (TPM) - China Import Restrictions
52
HP Trusted Platform Module Installation Guidelines
52
Installing the Trusted Platform Module Overview
52
Installing the Trusted Platform Module Board
52
Install the Trusted Platform Module Board
53
Retaining the Recovery Key/Password
54
Enabling the Trusted Platform Module
54
HPE ProLiant MicroServer Gen10 Troubleshooting Manual (71 pages)
Brand:
HPE
| Category:
Server
| Size: 1.55 MB
Table of Contents
Troubleshooting Guide
1
Table of Contents
3
Getting Started
6
Important Safety Information
6
Symbols on Equipment
6
Server Warnings and Cautions
7
Electrostatic Discharge
7
Component Identification
9
Front Panel Components
9
Front Panel Leds and Buttons
10
Health LED Warning Conditions
11
Rear Panel Components
11
Rear Panel Leds
13
System Board Components
13
DIMM Slot Locations
14
Basic Operations
16
Power up the Server
16
Power down the Server
16
Remove the Front Bezel
16
Removing a Locked Front Bezel
16
Removing an Unlocked Front Bezel
17
Install the Front Bezel
18
Remove the Chassis Cover
19
Install the Chassis Cover
19
Install the Chassis Cover
20
Install the System Board Assembly
20
Remove the System Board Assembly
21
Remove the System Board Assembly
22
Troubleshooting Preparation
24
Preparing to Troubleshoot
24
Symptom Information
24
Preparing the Server for Diagnosis
25
Minimum Hardware Configuration
25
Breaking down the Server to Minimum Hardware Configuration
25
DIMM Population Information
25
HPE Smartmemory Speed Information
26
DIMM Handling Guidelines
26
DIMM Installation Guidelines
26
Hardware Issues
27
General Hardware Issues
27
Loose Connections
27
New Hardware Issues
27
Third-Party Device Issues
28
Power Issues
29
Server Does Not Power on
29
Power Supply Issues
29
Power Source Issues
30
UPS Issues
30
Internal System Issues
31
Fan and Thermal Issues
31
Trusted Platform Module Issues
33
Memory Issues
34
System Board Issues
37
System Battery Is Low or Has Lost Power
38
Drive Issues (Hard Drives and Solid State Drives)
38
USB Drive Key Issues
40
CD-ROM and DVD Drive Issues
40
Tape Drive Issues
42
External Device Issues
44
Video Issues
44
Mouse and Keyboard Issues
45
Network Controller Issues
46
Expansion Board Issues
48
Error Messages During System Bootup
48
HPE ProLiant MicroServer Gen10 User Manual (71 pages)
Brand:
HPE
| Category:
Server
| Size: 0.56 MB
Table of Contents
Table of Contents
3
Introduction
6
Intelligent Provisioning
6
F10/Remote Console Features
6
Always on Intelligent Provisioning
7
Intelligent Provisioning Operation
7
Navigating Intelligent Provisioning
8
About HPE SMB Setup
8
Software Installed with Intelligent Provisioning
9
Accessing Intelligent Provisioning
10
Accessing Intelligent Provisioning from the Ilo Web Interface
10
Accessing Intelligent Provisioning Using an Ilo Remote Console Session
10
F10 Mode Options
11
Selecting F10 Mode to Use
11
Initial Configuration in Intelligent Provisioning
11
Using the First Time Setup Wizard
11
Entering First Time Wizard Settings
11
Re-Enabling Intelligent Provisioning
12
Reinstalling Intelligent Provisioning
12
Reinstalling from an ISO Image
13
Reinstalling from an RPM Package (Linux Only)
13
Initial Configuration in HPE SMB Setup
14
Configuring a RAID with HPE SMB Setup Overview
14
Creating an Advanced RAID Array Manually
15
Using the HPE SMB Setup Main Menu
16
About RAID Arrays
16
Raid 0
17
RAID 1 and RAID 1+0 (RAID 10)
17
Raid 5
18
Dedicated Spare
19
Failure Spare Activation
19
Configuring the Server and Installing an Operating System
20
Configuring the Server and Installing an os with Intelligent Provisioning
20
Server Support and Special Characters
20
Source Media Types and Installation Methods Supported for each os
20
Selecting Hardware Settings
20
Selecting the os
23
Reviewing Your Settings
24
Checking Installation Parameters
25
Using the HPE SMB Setup Main Menu
25
Installing an Operating System with HPE SMB Setup
26
Updating Firmware
27
Performing Maintenance
27
Determining the Installed Intelligent Provisioning Version
28
Setting Intelligent Provisioning Preferences
28
Downloading Active Health System Data
29
Downloading an Active Health System Log
29
Uploading an AHS Log to AHSV
30
Using Deployment Settings
30
Creating a Deployment Settings Package
31
Using Deployment Settings Package to Configure a Single Server
32
Deployment Settings Package-Level Actions
33
Deployment Settings Package Individual Settings
34
Version Information
34
Array Configuration Settings
34
Entering Operating System Information
34
Entering ROM Settings
35
Entering Intelligent Provisioning Preferences
35
Using the BIOS Configuration (RBSU) Utility
36
About Ilo Configuration
37
Running an Ilo Self-Test
38
Management Settings
38
Configuring Manager Ilo Management Settings
38
Configuring Ilo Management Manager Network Service and Virtual Network Service Settings
39
Configuring Ilo Management SNMP Settings
40
Network Interfaces
41
Configuring Ilo Manager Dedicated Network Interface
41
Configuring Ilo Manager Shared Network Interface
42
User Accounts
44
Configuring Ilo Account Services
44
Editing User Account Settings
44
Adding a User Account
45
Resetting the Ilo
45
Configuring Intelligent Storage
45
Creating a New Array or Logical Drive
46
Configuring an Array or Logical Drive
46
About Hardware Validation Tool
47
Using the Hardware Validation Tool
47
Erasing Server Data
48
About Erasing Data in Intelligent Provisioning
48
Using One-Button Secure Erase
49
Impacts to the System after One-Button Secure Erase Completes
50
One-Button Secure Erase FAQ
52
Using System Erase and Reset
55
System Erase and Reset Options
55
Creating a RAID Configuration with HPE SSA
56
Using HPE Smart Storage Administrator (HPE SSA)
56
HPE SSA Features
56
Accessing HPE SSA
56
Diagnostics/Smartssd
57
HPE ProLiant MicroServer Gen10 User Manual (63 pages)
Intelligent Provisioning for Servers and Synergy
Brand:
HPE
| Category:
Server
| Size: 0.41 MB
Table of Contents
Table of Contents
3
Introduction
6
Intelligent Provisioning
6
Accessing Intelligent Provisioning from the Ilo Web Interface
6
Always on Intelligent Provisioning
6
Accessing Intelligent Provisioning Using an Ilo Remote Console Session
7
F10/Remote Console Features
8
Intelligent Provisioning Operation
8
Navigating Intelligent Provisioning
9
Completing Initial Configuration and Registration Tasks
11
Initial Configuration and Registration Tasks
11
Software Installed with Intelligent Provisioning
11
Using the First Time Setup Wizard
11
Entering First Time Wizard Settings
11
Re-Enabling Intelligent Provisioning
12
Reinstalling Intelligent Provisioning
13
Reinstalling from an ISO Image
13
Reinstalling from an RPM Package (Linux Only)
14
Configuring the Server and Installing an Operating System
15
Configuring the Server and Installing an os
15
Server Support and Special Characters
15
Source Media Types and Installation Methods Supported for each os
15
Selecting Hardware Settings
15
Selecting the os
18
Reviewing Your Settings
19
Checking Installation Parameters
20
Performing Maintenance
21
Updating Firmware
21
Determining the Installed Intelligent Provisioning Version
22
Setting Intelligent Provisioning Preferences
22
Downloading Active Health System Data
23
Downloading an Active Health System Log
24
Uploading an AHS Log to AHSV
24
Using Deployment Settings
25
Creating a Deployment Settings Package
25
Using Deployment Settings Package to Configure a Single Server
26
Deployment Settings Package-Level Actions
27
Deployment Settings Package Individual Settings
28
Version Information
28
Entering Operating System Information
29
Entering Intelligent Provisioning Preferences
30
Array Configuration Settings
30
Entering ROM Settings
30
Using the BIOS Configuration (RBSU) Utility
30
About Hardware Validation Tool
31
Using the Hardware Validation Tool
32
About Ilo Configuration
32
Configuring Manager Ilo Management Settings
33
Configuring Ilo Management Manager Network Service and Virtual Network Service Settings
34
Configuring Ilo Management SNMP Settings
35
Configuring Ilo Manager Dedicated Network Interface
36
Configuring Ilo Manager Shared Network Interface
37
Configuring Ilo Account Services
38
Configuring Ilo Account Services
39
Adding a User Account
39
Resetting the Ilo
40
Using the Ilo Configuration Utility
40
Viewing Ilo Summary Information
40
Running an Ilo Self-Test
40
Editing Ilo Management Settings
41
Editing Network Interface Settings
42
Editing User Account Settings
45
Resetting Ilo
47
Configuring Intelligent Storage
47
Creating a New Array
47
Configuring an Array or Logical Drive
48
Using Secure Erase and Reset
49
System Erase and Reset Options
49
Using Secure Erase
49
Configuring a RAID
50
Using HPE Smart Storage Administrator (HPE SSA)
50
HPE SSA Features
50
Accessing HPE SSA
50
Configuration
50
Diagnostics/Smartssd
51
HPE ProLiant MicroServer Gen10 User Manual (60 pages)
Brand:
HPE
| Category:
Server
| Size: 0.59 MB
Table of Contents
Intelligent Provisioning
6
F10/Remote Console Features
6
Accessing Intelligent Provisioning
8
F10 Mode Options
9
Selecting F10 Mode to Use
9
Using the First Time Setup Wizard
10
Entering First Time Wizard Settings
10
Reinstalling from an ISO Image
11
Reinstalling from an RPM Package (Linux Only)
12
Server Support and Special Characters
13
Source Media Types and Installation Methods Supported for each os
13
Configure Controller
17
Reviewing Your Settings
20
Checking Installation Parameters
20
About RAID Arrays
21
Dedicated Spare
27
Failure Spare Activation
27
Performing Maintenance
27
Updating Firmware
27
Downloading Active Health System Data
30
Downloading an Active Health System Log
30
Uploading an AHS Log to AHSV
31
Using Deployment Settings
31
Creating a Deployment Settings Package
32
Using Deployment Settings Package to Configure a Single Server
32
Using the BIOS Configuration (RBSU) Utility
34
About Ilo Configuration
34
Reset Options
36
Configuring Intelligent Storage
37
Configuring an Array or Logical Drive
37
About Hardware Validation Tool
38
Using the Hardware Validation Tool
39
System Erase and Reset Options
47
Using SSA
48
Accessing SSA
48
Using the USB Key Utility
49
Basic Troubleshooting Techniques
50
Troubleshooting General Issues
50
Accessing Version Information in Deployment Settings
52
A Browser Does Not Import a Deployment Profile Correctly
52
Cannot Create a Custom Partition Size
53
Intelligent Provisioning Cannot Launch One-Button Secure Erase
53
One-Button Secure Erase Is Unsuccessful or Reports Errors
53
One-Button Secure Erase Succeeds but some Drives Are Not Erased
54
One-Button Secure Erase Reports Errors, but no Specific Details
54
Troubleshooting Linux-Specific Issues
55
Assisted Installation of Red hat os Hangs
55
Troubleshooting Vmware-Specific Issues
56
Server Reboots During Vmware Assisted Installation
56
Support and Other Resources
57
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