Data Collection - HPE StoreOnce 6500 User Manual

Table 55: Support ticket parameters
Name
Automatic data
collection enabled
Number of data sets to
be retained
Send system
configuration by email
enabled
SMTP server
Port
From
To

Data collection

This page provides a log of generated data collections called a support ticket. Collect a full or basic
support ticket, download it, and delete it from this page. Note that full support tickets can be quite large in
size.
NOTE: The Collect, Download, Delete, and Delete All buttons are only available in the GUI to
administrators. However, operators can still Collect and Delete support tickets using the CLI.
IMPORTANT: Support tickets created for the StoreOnce System are saved locally on the node
running the active management service at the time of collection. Hewlett Packard Enterprise
recommends downloading that support ticket as soon as possible before doing anything else to the
system such as rebooting or changing a node to maintenance. If the active management service
moves to another node before the ticket downloads, the ticket cannot be retrieved from the
StoreOnce Management GUI.
Table 56: Data collection parameters
Name
Name
Description
Basic Support Ticket
State
Description
Shows whether data collection for a system crash is enabled or not.
The retention policy. The number denotes the number of previously collected
tar files to be retained in each node.
After each data collection, a zip file containing specified StoreOnce and
system command outputs representing the system configuration may be sent.
This can be enabled or disabled.
SMTP server used to send the configuration information.
The port used to send the configuration information.
Email ID from which the configuration email will be sent.
Email ID to which configuration will be sent.
Description
The name assigned to the data collection.
Description of the data collection.
The state of the basic support ticket data collection. A collection process can
be in one of the following states: COLLECTING, COLLECTED,
PARTIALLY_COLLECTED, PACKAGING, DELETING, DOWNLOADED, or
FAILED.
Table Continued
Data collection 185