Remote Support; Remote Support Page; Configuring And Modifying Remote Support - HPE StoreOnce 6500 User Manual

Remote Support

Remote Support monitors your system and allows the system to automatically contact Hewlett Packard
Enterprise if issues arise on the system.

Remote Support page

The Remote Support page allows you to view the level of Remote Support and the proxy settings used to
connect to the external network:
• Remote Support Level — The level of support configured. Options are Active, Passive, or No Support.
• Enterprise Server — The Hewlett Packard Enterprise server name (or IP address) that receives event
messages.
• Proxy — The IP address of the proxy server that connects to the Internet (if enabled).
• Protocol — The network protocol being used by the proxy server (if enabled).
• Port — The port used by the proxy server (if enabled).
• Login ID — The username used if authentication is enabled.
After completing the required fields on both the Remote Support and the Customer Information pages,
click Send Test Event to test the connection of the Remote Support configuration. A message appears
indicating whether or not the test event was generated; contact Hewlett Packard Enterprise support to
determine if it received the test event.

Configuring and modifying Remote Support

Procedure
1. Click Modify on the Remote Support page.
2. Enter or edit the appropriate information. The required fields are indicated with a red asterisk. See the
following table for an explanation of the fields.
NOTE: If you select Passive in the Remote Support level field, you must complete the other fields. If
you select No Support, you do not have to complete any other fields.
3. Click OK.
4. If you selected No Support as the Remote Support level, select an option in the Remote Support
Feedback window and click OK.
216 Remote Support