HPE StoreOnce 6500 User Manual page 238

IMPORTANT: If the container/bucket has been deleted or tampered with, the data in this store might
be unrecoverable.
Cloud Bank store status is "Read license expired"
The status is "Read license expired" on any StoreOnce System connected read-only when:
• The store is deleted on a StoreOnce System that is connected to the store read write.
• The store Not For Resale Detach license expires.
• The Demo or Not For Resale Cloud Bank Storage License on the StoreOnce System that is connected
read write expires.
• The StoreOnce System that is connected read write has been turned off, or is unable to access the
container/bucket, for at least 60 days.
• The StoreOnce System that is connected read write has disconnected the store, or suffered a disaster,
and no new StoreOnce system has been connected read write for at least 60 days.
In all cases, you cannot recover data from the store on this system.
Cloud Bank store status is "Ownership lost"
The status is "Ownership lost" when a StoreOnce System has been brought online after a period of being
offline, and the Cloud Bank Storage store has been subsequently connected read write on another
StoreOnce System. To transfer ownership back to this StoreOnce System:
1. Be sure that you have the Cloud Service Provider credentials for this store ready.
2. Be sure that there are no active backups to the online store taking place.
3. Be sure that sufficient time for this process to run is allowed. Connect (Read Write) is only possible 24
hours after the disconnect. Also, the time required for the connection to complete increases with the
amount of data stored.
4. On the StoreOnce System where the store is connected read write with the store status "Online":
a. Export and record the store Encryption Key.
b. Disconnect the store.
5. On the StoreOnce System with the store status "Ownership lost":
a. Delete the store.
b. Connect (Read Write) to the store.
Cloud Bank store status is "Failed to connect"
The status is "Failed to Connect":
238 Basic troubleshooting