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ProLiant Gen9
HPE ProLiant Gen9 Manuals
Manuals and User Guides for HPE ProLiant Gen9. We have
3
HPE ProLiant Gen9 manuals available for free PDF download: Troubleshooting Manual, User Manual
HPE ProLiant Gen9 Troubleshooting Manual (460 pages)
Brand:
HPE
| Category:
Server
| Size: 1.4 MB
Table of Contents
Table of Contents
3
Introduction
6
Overview
6
Troubleshooting Resources
6
HPE Proliant Server Errors
7
Array Diagnostics Error Messages
7
HPE Smart Storage Administrator Diagnostics Utility Error Messages
7
Cache Module
11
POST Error Messages
35
Introduction to POST Error Messages
35
100 Series
36
Series
38
300 Series
69
400 Series
103
1500 Series
104
1600 Series
105
Power Supply Failure
111
1700 Series
113
Slot X Drive Array Controller Failure
142
Slot X Drive Array Reports Incorrect Drive Replacement
146
1800 Series
153
Integrated Management Log Error Messages
163
Introduction to Integrated Management Log Error Messages
163
Automatic Operating System Shutdown Initiated Due to Fan Failure
163
Automatic Operating System Shutdown Initiated Due to Overheat Condition
163
Operating System Failure: Cause [NT]
164
Corrected Memory Error Threshold Exceeded (Processor X, Memory Module Y)
164
Uncorrectable PCI Express Error (Slot X, Bus Y, Device Z, Function W, Error Status <Hex Value>)
164
Uncorrectable Machine Check Exception (Board X, Processor Y, APIC ID <Hex Value>, Bank <Hex Value> Status <Hex Value>)
164
System Fan Failure (Fan X, Location)
164
System Fans Not Redundant
164
System Overheating (Zone X, Location)
164
System Power Supplies Not Redundant
165
System Power Supply Failure (Power Supply X)
165
Uncorrectable Memory Error (Slot X, Memory Module Y)
165
HPE Proliant Gen9 Power Fault Codes
166
Front Panel LED Power Fault Codes
166
HPE Smart Array Errors
167
Controller Runtime Leds
167
P440Ar Controller Leds
167
P440 Controller Leds
168
P441 Controller Leds
168
P840 Controller Leds
169
Cache Module Leds
170
Smart Array Windows Event Log Messages
172
Message Identifiers 24578-24599
172
Message Identifiers 24600-24624
181
Message Identifiers 24625-24649
186
Message Identifiers 24650-24674
189
Message Identifiers 24675-24699
193
Message Identifiers 24700-24724
197
Message Identifiers 24725-24749
206
Message Identifiers 24750-24774
210
Message Identifiers 24775-24799
215
Message Identifiers 24800-24808
222
Smart Array Windows Driver Errors
223
HPE Onboard Administrator Errors
225
Onboard Administrator Error Messages
225
Syslog Messages
239
Alertmail Log Messages
239
Authentication and Startup Log Messages
240
CGI Log Messages
241
CLI Log Messages
241
Interconnect Bay Log Messages
241
DHCP Log Messages
241
Enclosure-Link Log Messages
242
Non-Volatile Configuration Log Messages
244
Firmware Flash Log Messages
245
Flash Certificate, Configuration, and Storage Log Messages
246
DNS Network Configuration Log Messages
247
LCD Log Messages
248
Operational Log Messages
250
Linux Log Messages
257
Management Log Messages
257
OA Internal Log Messages
264
LDAP Log Messages
266
Redundancy Log Messages
266
SSO Log Messages
267
Two-Factor Log Messages
267
FIPS Log Messages
268
VLAN Log Messages
268
Onboard Administrator SNMP Traps
269
Enclosure Event Notifications
270
Command Line Event Notifications
270
HPE Virtual Connect Errors
273
SNMP Overview
273
SNMP Traps
273
Virtual Connect Manager Syslog Events
283
Domain Events (1000-1999)
284
Domain State Failed
285
Enclosure Events (2000-2999)
286
Enclosure State Failed
287
Ethernet Module Events (3000-3999)
289
Enet Module State Missing
290
FC Module Events (4000-4999)
292
Server Events (5000-5999)
293
Profile Events (6000-6999)
295
Ethernet Network Events (7000-7999)
296
FC Fabric Events (8000-8999)
297
Unknown Module Events (9000-9999)
297
Enet Uplinkset Events (17000-17999)
298
CONREP Errors
300
Using CONREP
300
CONREP Return Codes
300
CONREP Screen Output
301
HPE Ilo Messages, Traps, and Errors
302
Ilo POST LED Indicators
302
Event Log Entries
302
RIBCL Messages
311
HPE Insight Management Agents for Servers for Windows
319
Event Log Messages Associated with SNMP Traps
319
Windows NT Event Log Format
319
Agent Descriptions
320
Foundation Agents
320
Event Identifiers 1105-1808
320
Event Identifiers 2048-2359
329
Event Identifiers 3072-3876
332
Event Identifiers 4352-4626
335
Storage Agents
338
Event Identifiers 256-774
338
Event Identifiers 1061-1098
341
Event Identifiers 1101-1199
348
Event Identifiers 1200-1294
374
Event Identifiers 1343-4613
392
Server Agents
396
Event Identifiers 256-1024
396
Event Identifiers 1025-1092
399
Event Identifiers 1103-1183
407
Event Identifiers 1539-3352
442
Event Identifiers 5632-5684
444
NIC Agents
446
Event Identifiers 256-299
446
Event Identifiers 300-1293
449
Support and Other Resources
455
Accessing Hewlett Packard Enterprise Support
455
Accessing Updates
455
Customer Self Repair
456
Remote Support
456
Warranty Information
456
Regulatory Information
457
Documentation Feedback
457
Acronyms and Abbreviations
458
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HPE ProLiant Gen9 User Manual (143 pages)
UEFI System Utilities for Servers and Synergy
Brand:
HPE
| Category:
Server
| Size: 0.66 MB
Table of Contents
Table of Contents
3
Getting Started
12
Introduction
13
What Is UEFI
13
UEFI System Utilities Overview
14
Launching the System Utilities
14
Navigating the System Utilities
14
System Utilities Key Functions
15
When a Reboot Is Required
15
System Utilities Menu Overview
15
Common Setup and Configuration Faqs
16
Updating Firmware or System ROM
18
Updating Firmware from the System Utilities
18
System Utilities Main Menu Options
20
System Configuration
21
System Configuration Menu Options
21
Bios/Platform Configuration (RBSU)
21
Using the Ilo 4 Configuration Utility
21
Ilo 4 Configuration Utility Options
21
Network Options
22
Configuring Network Options
23
Advanced Network Options
23
Configuring Advanced Network Options
23
User Management
23
Add User
24
Adding New User Accounts
24
Edit/Remove User
25
Editing or Removing User Accounts
25
Setting Options
25
Configuring Access Settings
26
Set to Factory Defaults
26
Resetting Ilo to the Factory Default Settings
27
Reset Ilo
27
Resetting Ilo Active Connections
27
About
28
Viewing Information about Ilo
28
Embedded Device Information
28
Smart Array Controller Information
28
Viewing and Configuring Smart Array Controller Information
29
NIC and Fcoe Information
29
Viewing and Configuring NIC and Fcoe Settings
29
NPAR Configuration
29
Enabling NPAR on a NIC
29
One-Time Boot Menu
31
One-Time Boot Menu Options
31
Selecting an Option for a One-Time Boot
31
Embedded Applications
32
Embedded Applications Options
32
Embedded UEFI Shell
32
Launching the Embedded UEFI Shell
32
Integrated Management Log (IML)
33
Viewing or Clearing the ML
33
Active Health System Log
33
Downloading an AHS Log
33
Firmware Update
34
Embedded Diagnostics
34
Launching Embedded Diagnostics
34
Intelligent Provisioning
34
Launching Intelligent Provisioning
35
System Information and System Health
36
System Information
36
Viewing System Information
37
System Health
37
Viewing System Health
37
Rebooting the System and Selecting a Language
38
Rebooting the System
38
Exit and Resume System Boot
38
Exiting and Resuming System Boot
38
Reboot the System
38
Selecting a Language
38
Select Language
38
Selecting a System Language
39
Bios/Platform Configuration Options
40
Configuring System Options
41
System Options
41
Serial Port Options
41
Embedded Serial Port
41
Assigning an Embedded Serial Port
41
Virtual Serial Port
42
Assigning a Virtual Serial Port
42
USB Options
42
USB Control
42
Setting USB Control
42
USB Boot Support
43
Setting USB Boot Support
43
Removable Flash Media Boot Sequence
43
Selecting the Removable Flash Media Boot Sequence
43
Embedded User Partition
44
Enabling or Disabling the Embedded User Partition
44
Internal SD Card Slot
44
Enabling or Disabling the Internal SD Card Slot
44
USB 3.0 Mode
44
Setting the USB 3.0 Mode
45
Processor Options
45
Intel (R) Hyperthreading Options
45
Enabling or Disabling Intel Hyperthreading
45
Processor Core Disable
46
Setting the Number of Enabled Processor Cores
46
Processor X2Apic Support
46
Enabling or Disabling Processor X2Apic Support
46
SATA Controller Options
47
Embedded SATA Configuration
47
Enabling Embedded Chipset SATA Controller Support
47
SATA Secure Erase
48
Enabling SATA Secure Erase
48
Virtualization Options
48
Virtualization Technology
48
Enabling or Disabling Virtualization Technology
48
Intel (R) VT-D
49
Enabling or Disabling Intel VT-D
49
Sr-Iov
49
Enabling or Disabling SR-IOV
49
Boot Time Optimizations
50
Dynamic Power Capping Functionality
50
Setting Dynamic Power Capping Functionality
50
Extended Memory Test
50
Enabling or Disabling Extended Memory Test
50
Memory Fast Training
51
Enabling or Disabling Memory Fast Training
51
Memory Operations
51
Advanced Memory Protection
51
Configuring Advanced Memory Protection
52
NVDIMM Memory Options
52
NVDIMM-N Memory Functionality
52
Enabling or Disabling NVDIMM-N Memory Functionality
52
NVDIMM-N Memory Interleaving
53
Enabling or Disabling NVDIMM-N Memory Interleaving
53
NVDIMM-N Backup Power Policy
53
Setting the NVDIMM-N Backup Power Policy
54
NVDIMM-N Sanitize/Erase on Next Reboot Policy
54
Setting the NVDIMM-N Sanitize/Erase on Next Reboot Policy
55
NVDIMM-N Data Integrity Checking
55
Enabling or Disabling NVDIMM-N Data Integrity Checking
56
Configuring Additional Settings for Nvdimms
56
Configuring Boot Options
57
Boot Options
57
Boot Mode
57
Selecting the Boot Mode
57
UEFI Optimized Boot
58
Enabling or Disabling UEFI Optimized Boot
58
Boot Order Policy
58
Setting the Boot Order Policy
59
UEFI Boot Order
59
Changing the UEFI Boot Order
59
Advanced UEFI Boot Maintenance
59
Add Boot Option
59
Adding a Boot Option to the UEFI Boot Order List
60
Delete Boot Option
60
Deleting Boot Options from the UEFI Boot Order List
60
Legacy BIOS Boot Order
60
Changing the Legacy BIOS Boot Order
60
Configuring Network Options
62
Network Options
62
Network Boot Options
62
UEFI PXE Boot Policy
62
Setting the UEFI PXE Boot Policy
62
Ipv6 DHCP Unique Identifier
63
Setting the Ipv6 DHCP Unique Identifier Method
63
Network Boot Retry Support
63
Enabling or Disabling Network Boot Retry Support
63
Network Interface Cards (Nics)
64
Enabling or Disabling Network Boot for a NIC
64
Pcie Slot Network Boot
64
Enabling or Disabling Pcie Slot Network Boot
64
Pre-Boot Network Settings
65
Configuring Pre-Boot Network Settings
66
Iscsi Boot Configuration
66
Iscsi Initiator Name
66
Adding an Iscsi Initiator Name
67
Add an Iscsi Boot Attempt
67
Adding an Iscsi Boot Attempt
67
Delete Iscsi Boot Attempts
68
Deleting Iscsi Boot Attempts
68
Iscsi Attempts
68
Viewing and Modifying Iscsi Boot Attempt Details
68
VLAN Configuration
68
Configuring VLAN Configuration
68
Configuring Storage Options
70
Storage Options
70
Fibre Channel/Fcoe Scan Policy
70
Changing the Default Fibre Channel/Fcoe Scanning Policy
70
Embedded Storage Boot Policy
70
Setting the Embedded Storage Boot Policy
70
Pcie Storage Boot Policy
71
Setting the Pcie Storage Boot Policy
71
Configuring the Embedded UEFI Shell
72
Embedded UEFI Shell Options
72
Embedded UEFI Shell
72
Enabling or Disabling the Embedded UEFI Shell
72
Add Embedded UEFI Shell to Boot Order
72
Adding the Embedded UEFI Shell to the UEFI Boot Order List
72
UEFI Shell Script Auto-Start
73
Enabling or Disabling Automatic Execution of the Embedded UEFI Shell Startup Script
73
Shell Auto-Start Script Location
74
Setting the Embedded UEFI Shell Startup Script Location
74
Network Location for Shell Auto-Start Script
74
Setting the Network Location for the Shell Auto-Start Script
75
Configuring Power Management
76
Power Management Options
76
Power Profile
76
Setting a Power Profile
77
Power Regulator
78
Setting the Power Regulator Mode
78
Minimum Processor Idle Power Core C-State
78
Setting the Minimum Processor Idle Power Core C-State
78
Minimum Processor Idle Power Package C-State
79
Setting the Minimum Processor Idle Power Package C-State
79
Advanced Power Options
79
Intel QPI Link Power Management
80
Enabling or Disabling Intel QPI Link Power Management
80
Intel QPI Link Frequency
80
Setting the Intel QPI Link Frequency
81
Energy/Performance Bias
81
Setting the Energy/Performance Bias
81
Maximum Memory Bus Frequency
82
Setting the Maximum Memory Bus Frequency
82
Channel Interleaving
82
Enabling or Disabling Channel Interleaving
82
Maximum PCI Express Speed
83
Setting the Maximum PCI-Express Speed
83
Dynamic Power Savings Mode Response
83
Setting the Dynamic Power Savings Mode Response Speed
83
Collaborative Power Control
84
Enabling or Disabling Collaborative Power Control
84
Redundant Power Supply Mode
84
Setting the Redundant Power Supply Mode
84
Intel DMI Link Frequency
85
Setting Intel DMI Link Frequency
85
Configuring Performance Options
86
Performance Options
86
Intel (R) Turbo Boost Technology
86
Enabling or Disabling Intel Turbo Boost Technology
86
ACPI SLIT Preferences
86
Enabling or Disabling ACPI SLIT Preferences
86
Advanced Performance Tuning Options
87
Node Interleaving
87
Enabling or Disabling Node Interleaving
87
Intel NIC DMA Channels (IOAT)
88
Enabling or Disabling DMA Acceleration on Intel Nics
88
HW Prefetcher
88
Enabling or Disabling the Intel Prefetch Function
88
Adjacent Sector Prefetcher
88
Enabling or Disabling the Adjacent Sector Prefetch Function
89
DCU Stream Prefetcher
89
Enabling or Disabling the DCU Stream Prefetch Function
89
DCU IP Prefetcher
89
Enabling or Disabling the DCU IP Stream Prefetch Function
90
QPI Snoop Configuration
90
Setting the QPI Snoop Configuration
90
QPI Bandwidth Optimization (RTID)
90
Setting QPI Bandwidth Optimization (RTID)
91
Memory Proximity Reporting for I/O
91
Enabling or Disabling Memory Proximity Reporting for I/O
91
I/O Non-Posted Prefetching
91
Enabling or Disabling I/O Non-Posted Prefetching
92
NUMA Group Size Optimization
92
Setting NUMA Group Size Optimization
92
Intel Performance Monitoring Support
92
Enabling or Disabling Intel Performance Monitoring Support
92
Configuring Server Security
94
Server Security Options
94
Set Power on Password
94
Setting the Power-On Password
94
Set Admin Password
95
Setting an Administrator Password
95
One-Time Boot Menu (F11 Prompt)
95
Enabling or Disabling the One-Time Boot Menu F11 Prompt
95
Intelligent Provisioning (F10 Prompt)
95
Enabling or Disabling the Intelligent Provisioning F10 Prompt
96
Embedded Diagnostics
96
Setting Embedded Diagnostics to Launch from the System Utilities
96
Embedded Diagnostics Mode
96
Setting the Embedded Diagnostics Viewing Mode
97
No-Execute Protection
97
Enabling or Disabling No-Execute Virus Protection
97
Processor AES-NI Support
97
Enabling or Disabling Processor AES-NI Support
98
Intel (R) TXT Support
98
Enabling or Disabling Intel TXT Support
98
Secure Boot
98
Secure Boot Settings
99
Secure Boot Enforcement
99
Enabling or Disabling Secure Boot
99
Advanced Secure Boot Options
100
Platform Key (PK) Options
100
Enroll PK
100
Enrolling a PK Certificate
100
Delete Platform Key (PK)
101
Deleting a PK Certificate
101
Key Exchange Key (KEK) Options
101
Enroll KEK Entry
101
Enrolling a KEK Certificate
101
Delete KEK Entry
102
Deleting a KEK Entry
102
Allowed Signatures Database (DB) Options
102
Enroll Signature (Allowed DB)
102
Enrolling a Signature in the Allowed Signatures Database
103
Delete Signature (Allowed DB)
103
Deleting a Signature from the Allowed Signatures Database
103
Forbidden Signatures Database (DBX) Options
103
Enroll Signature (Forbidden DB)
103
Enrolling a Signature in the Forbidden Signatures Database
104
Delete Signature (Forbidden DB)
104
Deleting a Signature from the Forbidden Signatures Database
104
Delete All Keys (PK, KEK, DB, DBX)
104
Deleting All Keys
105
Reset All Keys to Platform Defaults
105
Resetting All Keys to Platform Defaults
105
Trusted Platform Module Options
105
Configuring Trusted Platform Module Options
105
Configuring PCI Devices
107
PCI Device Enable/Disable
107
Enabling or Disabling a PCI Device
107
Configuring Server Availability
108
Server Availability Options
108
ASR Status
108
Enabling or Disabling ASR
108
ASR Timeout
108
Setting the ASR Timeout
108
Wake-On LAN
109
Enabling or Disabling Wake-On LAN
109
POST F1 Prompt
109
Setting the POST F1 Prompt Delay
110
Power Button Mode
110
Enabling or Disabling Momentary Power Button Functionality
110
Automatic Power-On
110
Setting the Automatic Power-On State
111
Power-On Delay
111
Setting the Power-On Delay
111
Configuring BIOS Serial Console and EMS Options
113
BIOS Serial Console and EMS Options
113
BIOS Serial Console Port
113
Configuring the BIOS Serial Console Port
113
BIOS Serial Console Emulation Mode
114
Setting the BIOS Serial Console Emulation Mode
114
BIOS Serial Console Baud Rate
114
Setting the BIOS Serial Console Baud Rate
114
EMS Console
115
Configuring the EMS Console
115
Configuring Server Asset Information
116
Server Asset Information Options
116
Server Information
116
Entering Server Information
116
Administrator Information
117
Entering Administrator Information
117
Service Contact Information
117
Entering Service Contact Information
117
Custom POST Message
117
Entering a Custom POST Message
118
Configuring Advanced Platform Configuration Options
119
Advanced Options
119
ROM Selection
119
Selecting a ROM Image
119
Video Options
119
Configuring the Video Display
120
Embedded Video Connection
120
Configuring an Embedded Video Connection
120
Fan and Thermal Options
120
Thermal Configuration
121
Setting the Thermal Configuration
121
Thermal Shutdown
121
Enabling or Disabling Thermal Shutdown
121
Fan Installation Requirements
122
Setting Fan Installation Requirements Messaging
122
Fan Failure Policy
122
Setting the Fan Failure Policy
122
Extended Ambient Temperature Support
123
Enabling or Disabling Higher Ambient Temperature Support
123
Advanced System ROM Options
123
NMI Debug Button
123
Enabling or Disabling the NMI Debug Button
124
PCI Bus Padding Options
124
Enabling or Disabling PCI Bus Padding
124
Consistent Device Naming
124
Enabling Consistent Device Naming
125
Mixed Power Supply Reporting
125
Enabling or Disabling Mixed Power Supply Reporting
125
Serial Number
125
Re-Entering a Serial Number
125
Product ID
126
Re-Entering a Product ID
126
Configuring the Date and Time and System Defaults
127
Setting the Date and Time
127
Resetting System Defaults
127
System Default Options
127
Restore Default System Settings
127
Restoring Default System Settings
128
Restore Default Manufacturing Settings
128
Restoring Default Manufacturing Settings
128
Default UEFI Device Priority
129
Changing the Default UEFI Device Priority
129
User Default Options
129
Saving or Erasing User Default Options
129
Scripted Configuration Flows
130
Using Scripted Configuration Flows
131
Scripted Configuration Flow
131
Configuration Replication Utility (CONREP)
131
Restful API Support for UEFI
131
Smart Storage Administrator (SSA)
131
Troubleshooting
132
Troubleshooting
133
Cannot Boot Devices in UEFI Mode
133
Cannot Restore System Defaults
134
Cannot Download the File in the Network Boot URL
134
Cannot Network Boot with the Downloaded Image File
136
Cannot Deploy from the UEFI Shell Script
136
Cannot Configure Legacy BIOS Boot Order Options
137
Cannot Execute Option ROM for One or more Devices
137
Cannot Find a New Network or Storage Device in the Boot Order List
137
Invalid HPE Software RAID Configuration
138
Invalid Server Serial Number and Product ID
138
Invalid Time or Date
138
Support
139
Websites
139
Support and Other Resources
139
Accessing Hewlett Packard Enterprise Support
139
Accessing Updates
140
Customer Self Repair
140
Remote Support
141
Warranty Information
141
Regulatory Information
141
Documentation Feedback
142
Related Information
143
HPE ProLiant Gen9 User Manual (78 pages)
Intelligent Provisioning for Servers and Synergy
Brand:
HPE
| Category:
Server
| Size: 0.47 MB
Table of Contents
Table of Contents
3
Introduction
6
About Intelligent Provisioning
6
Intelligent Provisioning Operation
6
Accessing Intelligent Provisioning
7
Navigating Intelligent Provisioning
8
Completing Initial Configuration and Registration Tasks
9
Initial Configuration and Registration Tasks
9
Software Installed with Intelligent Provisioning
9
Step 1: Setting Intelligent Provisioning Preferences
9
Date Selection Key Sequences
9
Setting Preferences
10
Step 2: Activating Intelligent Provisioning
11
Re-Enabling Intelligent Provisioning
12
Step 3: Registering for HPE Remote Support
12
HPE Embedded Remote Support
12
Device Support
13
Data Collected by HPE Remote Support
13
HPE Proactive Care Service
14
Prerequisites for Remote Support Registration
14
Registering for Insight Online Direct Connect
15
Registering for Insight Remote Support Central Connect
17
Registering for Remote Support after the Initial Configuration and Registration Tasks
18
Reinstalling Intelligent Provisioning
18
Reinstalling from an ISO Image
18
Reinstalling from an RPM Package (Linux Only)
19
Server Configuration and os Installation
20
Configuring the Server and Installing an os
20
Server Support and Special Characters
20
Source Media Types and Installation Methods Supported for each os
20
Using an SD Card as a Boot Device
20
Step 1: Selecting Hardware Settings
21
Step 2: Selecting the os
23
Step 3: Entering os Information
27
Entering os Information Required for Recommended Installations
27
Entering os Information Required for Customized Installations
27
Step 4: Reviewing Your Settings
29
Checking Installation Parameters
29
Performing Maintenance
30
Downloading Active Health System Data
30
Logging in to Active Health System Viewer
31
Uploading an AHS Log to AHSV
32
Setting Intelligent Provisioning Preferences
32
Using Smart Storage Administrator (SSA)
33
HPE SSA Features
33
Accessing HPE SSA
33
Configuration
34
Diagnostics/Smartssd
34
Using Quick Configs
35
Intelligent Provisioning Quick Configs Settings and Corresponding UEFI System Utilities Settings
35
Using HPE Remote Support
36
Unregistering from Remote Support
36
Unregistering from Insight Online Direct Connect
37
Unregistering from Insight Remote Support Central Connect
37
Editing the Web Proxy Settings (Insight Online Direct Connect Only)
37
Using License Management
38
Updating Intelligent Provisioning and Component Firmware
38
Determining the Installed Intelligent Provisioning Version
39
Using Deployment Settings
39
Creating a Deployment Settings Package
39
Performing Deployment Settings Package-Level Actions
40
Entering or Changing Individual Settings for a Deployment Settings Package
41
Entering Version Information
41
Entering Firmware Update Settings
42
Entering Array Configuration Settings
42
Entering Operating System Information
42
Entering Remote Support Information
43
Entering ROM Settings
44
Entering System Options
44
Insight Diagnostics
44
Accessing Insight Diagnostics
45
Using Ilo Configuration Utility
45
Viewing Ilo Summary Information
46
Editing Ilo Access Settings
46
Editing Ilo Management Settings
49
Editing Network Interface Settings
51
Adding or Editing User Administration
54
Resetting Ilo
55
Using the Erase Utility
56
Erase Utility Options
56
Using Secure Erase
57
Advanced Topics
58
Using a Provided Script to Create an Intelligent Provisioning Update Mirror
58
Creating an Intelligent Provisioning Update Mirror
58
Using the USB Key Utility
62
Prerequisites
62
Creating a Bootable USB Key
62
Troubleshooting
64
Basic Troubleshooting Techniques
64
Troubleshooting General Issues
64
Installation Interrupted When Deploying a Profile
64
Unable to Boot in UEFI Mode
64
AHS Download Utility Does Not Download the AHS Logs
64
Cannot Access HPE SSA
65
OS-Assisted DVD Acting as a Manual Installation
65
System Information Page Not Displaying Information
65
Active Health System (AHS) Log Option Selected for Secure Erase
66
Installation Fails with SD Card
66
Intelligent Provisioning Does Not Launch When F10 Is Pressed
66
Date Selector Screen Does Not Appear
67
Troubleshooting Windows-Specific Issues
67
Installation of Microsoft Hyper-V Server 2012 R2 Fails
67
Windows Installation Fails
67
Integrated Management Log (IML) Not Generated
67
Microsoft Hyper-V Server 2012 Installation Fails
68
No Information on the System Management Homepage
68
Troubleshooting Linux-Specific Issues
68
Manual Installation of SUSE Linux Enterprise Server 12 Fails
68
Installation of SUSE Linux Enterprise Server 12 Halts
69
Firmware Update Fails for Linux X86_64
69
Unable to Browse Red hat os
69
Unable to Proceed with Recommended Installation of Red hat Enterprise Linux 6
70
Recommended Installation of Red hat os Hangs
70
Troubleshooting Vmware-Specific Issues
70
Continue Arrow Is Not Visible During Esxi Custom Installation
71
Server Reboots During Vmware Recommended Installation
71
Installing Vmware Esxi Custom Image
71
Vmware Esxi Install on a Multiple Controller System Fails
71
Troubleshooting HPE Synergy-Specific Issues
72
Cannot Perform Maintenance Tasks in Intelligent Provisioning
72
Cannot Configure Using Intelligent Provisioning When HPE Oneview Is Managing Resources
72
Cannot Boot Intelligent Provisioning from HPE Oneview
72
HPE Synergy Cannot Connect to the Network Share or FTP Server
73
Ilo, Erase, Inisght Remote Support, AHS Download, and Firmware Update Functions Do Not Function on an HPE Synergy Compute Module
73
Customer Advisories
73
Intelligent Provisioning Recovery
74
Websites
75
Support and Other Resources
76
Accessing Hewlett Packard Enterprise Support
76
Accessing Updates
76
Customer Self Repair
77
Remote Support
77
Warranty Information
77
Regulatory Information
78
Documentation Feedback
78
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