Storeonce Catalyst; Storeonce Catalyst Cloud Bank Store Status Is Not Online - HPE StoreOnce 6500 User Manual

• Exceeding the maximum concurrent jobs
• Exceeding the maximum number of concurrent open files for NAS
• Exceeding the total number of files in a NAS share
• Reconfiguring devices whilst backups are in progress
• Deleting replication mappings
Replication fails
If replication needs to take place through a firewall, the network administrator will need to open (TCP)
ports 9387 (Command protocol) and 9388 (Data protocol) to allow the replication traffic to pass to and
from the StoreOnce System.
If the replication Source Appliance fails and goes offline whilst it was performing a NAS replication job, the
replication target share appliance may be left in an inconsistent state. This state may result in a failure to
recover from some files in the share or perform a list of files in the share because relationships between
files and folders have been lost. This will automatically be repaired by the target appliance as soon as it
detects the loss of the source appliance, however it may take up to 10 minutes to complete this repair
during which time the share will not be available for access.
If some files are failing to replicate and remain out of sync for long periods of time, check that the backup
application is not holding open those files. This can be done by checking that there are no queued or
paused jobs in the backup application, or restarting backup application services. If neither action resolves
the problem, reboot the backup application server.

StoreOnce Catalyst

Because StoreOnce Catalyst is designed to allow maximum control by the client application, any
problems will be remedied by checking the job configuration on the client. In the unlikely event that the
StoreOnce Catalyst status displays as Fault, contact Hewlett Packard Enterprise support services for
further advice.
IMPORTANT: If StoreOnce Catalyst operations need to take place through a firewall, the network
administrator needs to open TCP ports 9387 (Command protocol) and 9388 (Data protocol) to allow
StoreOnce Catalyst traffic to pass to and from the StoreOnce System.

StoreOnce Catalyst Cloud Bank store status is not Online

Cloud Bank store status is "Cloud storage offline"
The status is "Cloud storage offline" when the system loses connectivity to the Cloud Service Provider.
To resolve, check to see if:
• An event was generated that describes the connectivity issue.
• Proxy settings are valid and network access to the Cloud Service Provider is possible.
• The StoreOnce System time is synchronized with the Cloud Service Provider. HPE recommends using
NTP to be sure that the time is synchronized.
• The container/bucket still exists and has not been tampered with.
The store status will automatically change to "Online" when connectivity is resumed.
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