Summary of Contents for HPE HPE ProLiant ML110 Gen10
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HPE ProLiant ML110 Gen10 Server Maintenance and Service Guide Abstract This guide describes identification and maintenance procedures, diagnostic tools, specifications and requirements for hardware components and software. This guide is for an experienced service technician. Hewlett Packard Enterprise assumes that you are qualified in the servicing of computer equipment, trained in recognizing hazards in products, and are familiar with weight and stability precautions.
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Replacing the system battery...................53 Replacing the smart storage battery................... 54 Replacing the system board assembly..................55 Re-entering the server serial number and product ID............57 HPE Trusted Platform Module 2.0 Gen10 Option............... 57 Troubleshooting..................58 Troubleshooting resources......................58 Diagnostic tools..................59 Product QuickSpecs........................
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Power supply specifications......................94 ATX 350W non-hot-plug power supply................94 ATX 550W non-hot-plug power supply................94 HPE 800W Flex Slot Platinum Hot Plug Low Halogen Power Supply......95 Hot-plug power supply calculations.................... 96 Safety, warranty, and regulatory information........97 Safety and regulatory compliance....................97 Warranty information........................97...
Customer self repair Hewlett Packard Enterprise products are designed with many Customer Self Repair (CSR) parts to minimize repair time and allow for greater flexibility in performing defective parts replacement. If during the diagnosis period Hewlett Packard Enterprise (or Hewlett Packard Enterprise service providers or service partners) identifies that the repair can be accomplished by the use of a CSR part, Hewlett Packard Enterprise will ship that part directly to you for replacement.
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• Obligatoire—Pièces pour lesquelles la réparation par le client est obligatoire. Si vous demandez à Hewlett Packard Enterprise de remplacer ces pièces, les coûts de déplacement et main d'œuvre du service vous seront facturés. • Facultatif—Pièces pour lesquelles la réparation par le client est facultative. Ces pièces sont également conçues pour permettre au client d'effectuer lui-même la réparation.
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un centro di assistenza autorizzato. Tali parti sono identificate da un "No" nel Catalogo illustrato dei componenti. In base alla disponibilità e alla località geografica, le parti CSR vengono spedite con consegna entro il giorno lavorativo seguente. La consegna nel giorno stesso o entro quattro ore è offerta con un supplemento di costo solo in alcune zone.
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Ersatzteil in Rechnung stellen. Im Falle von Customer Self Repair kommt Hewlett Packard Enterprise für alle Kosten für die Lieferung und Rücksendung auf und bestimmt den Kurier-/Frachtdienst. Weitere Informationen über das Hewlett Packard Enterprise Customer Self Repair Programm erhalten Sie von Ihrem Servicepartner vor Ort.
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Servicio de garantía exclusivo de componentes La garantía limitada de Hewlett Packard Enterprise puede que incluya un servicio de garantía exclusivo de componentes. Según las condiciones de este servicio exclusivo de componentes, Hewlett Packard Enterprise le facilitará los componentes de repuesto sin cargo adicional alguno. Para este servicio de garantía exclusivo de componentes, es obligatoria la sustitución de componentes por parte del usuario (CSR).
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Voor de Parts Only garantieservice is vervanging door CSR-onderdelen verplicht. Als u Hewlett Packard Enterprise verzoekt deze onderdelen voor u te vervangen, worden u voor deze service reiskosten en arbeidsloon in rekening gebracht Reparo feito pelo cliente Os produtos da Hewlett Packard Enterprise são projetados com muitas peças para reparo feito pelo cliente (CSR) de modo a minimizar o tempo de reparo e permitir maior flexibilidade na substituição de peças com defeito.
This chapter lists the hardware spare parts supported by the server. Mechanical components Hewlett Packard Enterprise continually improves and changes product parts. For complete and current supported spare parts information, see the Hewlett Packard Enterprise PartSurfer website: http://www.hpe.com/info/partssurfer Item Description Redundant power supply blank spare part...
Spare part number PCIe air baffle 791709-001 System components Hewlett Packard Enterprise continually improves and changes product parts. For complete and current supported spare parts information, see the Hewlett Packard Enterprise PartSurfer website: http://www.hpe.com/info/partssurfer SFF hard disk drive blank spare part...
Item Description Hot-plug power supply spare part Redundant power supply backplane module spare part Non-hot-plug power supply spare part PCIe fan spare part Redundant PCIe fan module spare part System battery spare part System board spare part DIMM spare part Heatsink spare part Processor spare part Redundant system fan spare part...
Description Spare part number HPE 12V 800W Flexislot Platinum hot-plug power supply 866730-001 Redundant power supply backplane spare part Customer self repair on page 6: Mandatory Description Spare part number Redundant power supply backplane module (includes 878925-001 cables) Non-hot-plug power supply spare part...
878928-001 Server components Hewlett Packard Enterprise continually improves and changes product parts. For complete and current supported spare parts information, see the Hewlett Packard Enterprise PartSurfer website: http://www.hpe.com/info/partssurfer Item Description Eight-bay SFF drive cage assembly spare part Four-bay LFF drive cage backplane spare part...
Customer self repair on page 6: Mandatory Description Spare part number Smart storage battery 878644-001 HPE Trusted Platform Module 2.0 spare part Customer self repair on page 6: No Description Spare part number HPE Trusted Platform Module Gen10, TAA 872159-001...
Removal and replacement procedures This chapter provides detailed instructions on how to remove and replace component spare parts. Safety considerations Before performing service procedures, review all the safety information. Electrostatic discharge Preventing electrostatic discharge To prevent damaging the system, be aware of the precautions you must follow when setting up the system or handling parts.
This symbol indicates the presence of hazardous energy circuits or electric shock hazards. Refer all servicing to qualified personnel. WARNING: To reduce the risk of injury from electric shock hazards, do not open this enclosure. Refer all maintenance, upgrades, and servicing to qualified personnel. This symbol indicates the presence of electric shock hazards.
CAUTION: Protect the server from power fluctuations and temporary interruptions with a regulating UPS. This device protects the hardware from damage caused by power surges and voltage spikes and keeps the server in operation during a power failure. CAUTION: To prevent improper cooling and thermal damage, do not operate the server with the media bay blank, chassis cover, or the front bezel removed.
IMPORTANT: When the server is in standby mode, auxiliary power is still being provided to the system. To power down the server, use one of the following methods: • Press and release the Power On/Standby button. This method initiates a controlled shutdown of applications and the OS before the server enters standby mode.
3. Disconnect all peripheral cables from the server. 4. Disconnect each power cord from the server. 5. Lift the server from the tray. 6. Place the server on a sturdy, level surface. Remove the access panel WARNING: To reduce the risk of personal injury from hot surfaces, allow the drives and the internal system components to cool before touching them.
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CAUTION: To prevent damage to electrical components, properly ground the server before beginning any installation procedure. Improper grounding can cause electrostatic discharge. Procedure 1. Power down the server on page 25. 2. Remove all power: a. Disconnect each power cord from the power source. b.
Remove the front bezel Procedure 1. If the bezel is locked, power down the server. 2. Remove all power: a. Disconnect each power cord from the power source. b. Disconnect each power cord from the server. 3. Place the server on its side and access panel facing up. 4.
• Server in rack mode: Remove the server from the rack on page 26. • Server in tower mode: Place the server on its side and access panel facing up. 4. Remove the access panel on page 27. 5. Remove the PCIe air baffle. Remove the system air baffle Procedure 1.
Removing and replacing a drive blank CAUTION: To prevent improper cooling and thermal damage, do not operate the server unless all bays are populated with either a component or a blank. Removing and replacing an LFF drive blank Procedure 1. Remove the front bezel on page 29. 2.
Removing and replacing an SFF drive blank Procedure 1. Remove the front bezel on page 29. 2. Remove the drive blank. 3. To replace the blank, slide the blank into the bay until it locks into place. Removing and replacing drives Removing and replacing the hot-plug drive CAUTION: To prevent improper cooling and thermal damage, do not operate the server unless all bays are...
Removing and replacing the non-hot-plug drive Prerequisites Before you perform this procedure, make sure you have the T-15 Torx Screwdriver available. Procedure Power down the server on page 25. Remove all power: a. Disconnect each power cord from the power source. b.
Replacing the front panel LEDs cable assembly Prerequisites Before you perform this procedure, make sure that you have a T-15 Torx screwdriver available. Procedure Power down the server on page 25. Remove all power: a. Disconnect each power cord from the power source. b.
Replacing the front panel USB ports cable assembly Prerequisites Before you perform this procedure, make sure that you have a T-15 Torx screwdriver available. Procedure Power down the server on page 25. Remove all power: a. Disconnect each power cord from the power source. b.
To replace the component, reverse the removal procedure. Replacing the iLO service port cable assembly Prerequisites Before you perform this procedure, make sure that you have a T-15 Torx screwdriver available. Procedure Power down the server on page 25. Remove all power: a.
To replace the component, reverse the removal procedure. Replacing the serial port assembly Procedure 1. Power down the server on page 25. 2. Remove all power: a. Disconnect each power cord from the power source. b. Disconnect each power cord from the server. 3.
To replace the component, reverse the removal procedure. Replacing the DIMM IMPORTANT: Before replacing a DIMM, expansion board, or any other circuit board component due to a perceived hardware error, verify that the component is firmly seated in the slot. Do not bend or flex circuit boards when reseating components.
To replace the component, reverse the removal procedure. Replacing the optical disc drive Procedure 1. Power down the server on page 25. 2. Remove all power: a. Disconnect each power cord from the power source. b. Disconnect each power cord from the server. 3.
To replace the component, reverse the removal procedure. Replacing the four-LFF non-hot-plug drive cage CAUTION: To prevent improper cooling and thermal damage, do not operate the enclosure unless all device bays are populated with either a component or a blank. Prerequisites Before you perform this procedure, make sure that you have the T-15 Torx Screwdriver available.
10. Remove the non-hot-plug drives. To replace the component, reverse the removal procedure. Replacing the four-LFF drive backplane Prerequisites Before you perform this procedure, make sure that you have T-15 Torx screwdriver available. Procedure Power down the server on page 25. Remove all power: a.
11. Remove the drive backplane. To replace the component, reverse the removal procedure. Replacing the eight-SFF drive cage assembly Prerequisites Before you perform this procedure, make sure that you have T-15 Torx screwdriver available. Procedure Power down the server on page 25. Remove all power: Replacing the eight-SFF drive cage assembly...
a. Disconnect each power cord from the power source. b. Disconnect each power cord from the server. Do one of the following: • Server in rack mode: Remove the server from the rack on page 26. • Server in tower mode: Place the server on its side and access panel facing up. Remove the access panel on page 27.
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a. Disconnect each power cord from the power source. b. Disconnect each power cord from the server. 3. Do one of the following: • Server in rack mode: Remove the server from the rack on page 26. • Server in tower mode: Place the server on its side and access panel facing up. 4.
To replace the component, reverse the removal procedure. Replacing the non-hot-plug power supply Prerequisites Before you perform this procedure, make sure that you have T-15 Torx screwdriver available. Procedure 1. Power down the server on page 25. 2. Remove all power: a.
Removing the power supply blank CAUTION: To prevent improper cooling and thermal damage, do not operate the server unless all bays are populated with either a component or a blank. To replace the component, reverse the removal procedure. Replacing the hot-plug power supply Procedure 1.
4. Remove the power supply. To replace the component, reverse the removal procedure. Replacing the redundant power supply backplane module Prerequisites Before you perform this procedure, make sure that you have T-15 Torx screwdriver available. Procedure Power down the server on page 25. Remove all power: a.
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• Server in rack mode: Remove the server from the rack on page 26. • Server in tower mode: Place the server on its side and access panel facing up. Remove the access panel on page 27. Remove the PCIe air baffle on page 29. Remove the system air baffle on page 30.
Replacing fans Replacing the PCIe fan module Prerequisites Before you perform this procedure, make sure that you have T-15 Torx screwdriver available. Procedure 1. Power down the server on page 25. 2. Remove all power: a. Disconnect each power cord from the power source. b.
Replacing the system fan module Prerequisites Before you perform this procedure, make sure that you have T-15 Torx screwdriver available. Procedure 1. Power down the server on page 25. 2. Remove all power: a. Disconnect each power cord from the power source. b.
Replacing the redundant fans Replacing the redundant PCIe fan module Prerequisites Before you perform this procedure, make sure that you have T-15 Torx screwdriver available. Procedure 1. Power down the server on page 25. 2. Remove all power: a. Disconnect each power cord from the power source. b.
Replacing the redundant system fan module Prerequisites Before you perform this procedure, make sure that you have T-15 Torx screwdriver available. Procedure 1. Power down the server on page 25. 2. Remove all power: a. Disconnect each power cord from the power source. b.
System battery information The server contains an internal lithium manganese dioxide, a vanadium pentoxide, or an alkaline battery that provides power to the real-time clock. If this battery is not properly handled, a risk of the fire and burns exists. To reduce the risk of personal injury: •...
To replace the component, reverse the removal procedure. Replacing the smart storage battery Procedure 1. Power down the server on page 25. 2. Remove all power: a. Disconnect each power cord from the power source. b. Disconnect each power cord from the server. 3.
To replace the component, reverse the removal procedure. Replacing the system board assembly Prerequisites Before you perform this procedure, make sure that you have T-15 Torx screwdriver available. Procedure Power down the server on page 25. Remove all power: a. Disconnect each power cord from the power source. b.
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12. Remove the smart storage battery holder. 13. Remove the USB device from the system board. 14. Remove the processor heatsink assembly: a. Allow the heatsink to cool. b. Loosen the heatsink nuts in the order specified by the label on the heatsink. c.
The server automatically reboots. HPE Trusted Platform Module 2.0 Gen10 Option The HPE Trusted Platform Module 2.0 Gen10 Option is not a customer-removable part. CAUTION: If the TPM is removed from the original server and powered up on a different server, data stored in the TPM including keys will be erased.
• Error Message Guide for HPE ProLiant Gen10 servers and HPE Synergy provides a list of error messages and information to assist with interpreting and resolving error messages. •...
Product QuickSpecs For more information about product features, specifications, options, configurations, and compatibility, see the product QuickSpecs on the Hewlett Packard Enterprise website (http://www.hpe.com/info/qs). UEFI System Utilities The UEFI System Utilities is embedded in the system ROM. Its features enable you to perform a wide range of configuration activities, including: •...
Using the System Utilities options described in the following sections. • Using the iLO RESTful API to clear and restore certificates. For more information, see the Hewlett Packard Enterprise website (http://www.hpe.com/info/redfish). • Using the secboot command in the Embedded UEFI Shell to display Secure Boot databases, keys, and security reports.
Service Pack for ProLiant (SPP). SPP is a comprehensive systems software and firmware solution for ProLiant servers, server blades, their enclosures, and HPE Synergy compute modules. These components are preloaded with a basic set of firmware and OS components that are installed along with Intelligent Provisioning.
For more information, see Insight Remote Support and Insight Online Setup Guide for ProLiant Servers and BladeSystem c-Class Enclosures on the Hewlett Packard Enterprise website. Insight Remote Support is available as part of Hewlett Packard Enterprise Warranty, HPE support services, or Hewlett Packard Enterprise contractual support agreement.
HPE Smart Storage Administrator HPE SSA is the main tool for configuring arrays on HPE Smart Array SR controllers. It exists in three interface formats: the HPE SSA GUI, the HPE SSA CLI, and HPE SSA Scripting. All formats provide support for configuration tasks.
Front panel LEDs and buttons Item Description Status Power On/Standby button and Solid green = System on system power LED Flashing green (1 flash per second) = Performing power on sequence Solid amber = System in standby Off = No power present If the system power LED is off, verify the following conditions: •...
When all three LEDs described in this table and the UID button/LED on the rear panel flash simultaneously, a power fault has occurred. For more information, see Power fault LEDs on page 67. For the location of the UID button/LED on the rear panel, see Rear panel LEDs on page 68 . Rear panel components Item Description...
Video port UID button functionality The UID button can be used to display the HPE ProLiant Pre-boot Health Summary when the server will not power on. For more information, see the latest HPE iLO User Guide on the Hewlett Packard Enterprise website.
Rear panel LEDs Item Description Status Power supply LED Solid green = Normal Off = One or more of the following conditions exists: • Power is unavailable • Power supply failed • Power supply is in standby mode • Power supply error iLO link LED Green = Linked to network connection Off = No network connection...
• 8 flashes per second = iLO manual reboot sequence in progress Off = Deactivated IMPORTANT: Consider NIC as HPE Ethernet 1GB 2-port 332i Adapter whose performance is a PCIe Gen2 x1 device. System board components System board components...
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Item Description Fan connector 4 (system fan) Fan connector 3 (system fan) DIMM slots 24-pin power supply connector RPSU connector Processor System Battery Front I/O connector x4 SATA port 1 x4 SATA port 2 iLO service port connector Front USB 3.0 connector SATA port 9 TPM connector Fan connector 1 (PCIe fan)
Item Description Internal USB 3.0 connector Slot 3 PCIe3 x8 (8, 4, 1) Slot 2 PCIe3 x8 (4, 1) Slot 1 PCIe3 x16 (16, 8, 4, 1) If the microSD slot does not appear in Device Manager under Windows, click View in the tool bar and then select show hidden device.
DIMM slot locations DIMM slots are numbered sequentially (1 through 6) for the processor. The arrow points to the front of the server. IMPORTANT: A3DC only supports DIMM module with 32G dual rank. Drives LFF drive LED definitions Item Definition Fault/UID (amber/blue) Online/Activity (green) DIMM slot locations...
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Online/Activity LED Fault/UID LED (amber/ Definition (green) blue) On, off, or flashing Alternating amber and One or more of the following conditions exist: blue • The drive has failed. • A predictive failure alert has been received for this drive. •...
SFF SmartDrive components Item Description Status Locate LED Solid blue = The drive is being identified by a host application. Flashing blue = The drive carrier firmware is being updated or requires an update. Activity ring LED Rotating green = Drive activity Off = No drive activity Drive status LED Solid green = The drive is a member of one or...
Drive Numbering The following images show the drive numbering for each of the supported drive configurations. For drive box numbering information, see Front panel components on page 64. With optional drive cages installed, the server supports up to 8 LFF non-hot-plug drives, 8 LFF hot-plug drives, or 16 SFF hot-plug drives.
Fan locations Item Description Default system fan module (92 x 32 mm) Default PCIe fan module (92 X 32 mm) The server also supports redundant fan options, see Redundant fan option. Fan locations...
Cabling Cabling guidelines The cable colors in the cabling diagrams used in this chapter are for illustration purposes only. Most of the server cables are black. Observe the following guidelines when working with server cables. Before connecting cables • Note the port labels on the PCA components. Not all of these components are used by all servers: ◦...
• Remove cables that are no longer being used. Retaining them inside the server can restrict airflow. If you intend to use the removed cables later, label and store them for future use. Drive and Storage cabling LFF non-hot-plug drive cabling Eight bay LFF non-hot-plug drive cabling Cable Color Description...
Cable Color Description Green Box 2 drive power supply cable Blue Box 1 drive power supply cable Black Box 2 non-hot-plug drive to system board x4 SATA port 2 Amber Box 1 non-hot-plug drive to system board x4 SATA port 1 LFF hot-plug drive cabling Box 1 drive backplane connected to the system board Cable Color...
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Box 2 drive backplane connected the system board Cable Color Description Orange Drive power supply cable Blue Box 2 drive backplane Mini-SAS cable to system board x4 SATA port 2 Box 1 and Box 2 drive backplanes connected to a HBA/Smart Array controller Cable Color Description Orange...
Cable Color Description Amber Box 2 drive backplane Mini-SAS cable to controller port 2 Pink Box 1 drive backplane Mini-SAS cable to controller port 1 SFF hot-plug drive cabling Box 1 drive backplane connected to the system board Cable color Description Orange Drive power supply cable...
Cable Color Description Orange SATA cable from M.2 SSD enablement board port 1 to system board SATA port 9 Blue SATA cable from M.2 SSD enablement board port 2 to system board SATA port 10 Storage controller cabling Host Bus Adapter/Smart Array controller connected to the 2x 4-bay LFF hot-plug drive cage Cable color Description Orange...
2 Host Bus Adapters/Smart Array controllers connected to the 16-bay SFF hot-plug drive cage Cable color Description Blue Box 2 drive backplane port 1 Mini-SAS cable to slot 1 type-p controller port 1 Yellow Box 2 drive backplane port 2 Mini-SAS cable to slot 1 type-p controller port 2 Pink Box 1 drive backplane port 1 Mini-SAS cable to slot...
Optical drive cabling Cable color Description Orange Power supply cable Blue Drive power supply cable Amber SATA cable Fan cabling Default system fan cabling Optical drive cabling...
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Redundant system fan cabling Cable color Description Orange System fan cable to fan connector 4 Blue System fan cable to fan connector 3 Default PCIe fan cabling Cabling...
Redundant PCIe fan cabling Cable color Description Orange PCIe fan cable to fan connector 1 Blue PCIe fan cable to fan connector 2 Power supply cabling 350W non-hot-plug power supply cabling Cable Color Description Orange 8-pin power supply cable to box 2 drive backplane Blue 8-pin power supply cable to box 1 drive backplane and optical drive Table Continued...
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Cable Color Description Amber 4-pin power supply cable to system board Pink 24-pin power supply cable 550W non-hot-plug power supply cabling Cable Color Description Orange 8-pin power supply cable to box 2 drive backplane and optical drive Blue 8-pin power supply cable to box 1 drive backplane Amber 4-pin power supply cable to system board Pink...
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Redundant power supply cabling Cable Color Description Pink RPSU cable Blue Box 1 drive backplane power supply cable Amber 4-pin power supply cable to system board Orange Box 2 drive backplane and media bay power cable Green 24-pin power supply cable Cabling...
1.0°C per every 175 m (1.8°F per every 574 ft) above 900 m (2953 ft) to a maximum of 3050 m (10,000 ft) • A redundant fan is required when the ambient temperature reaches 35°C to 40°C. The approved hardware configurations for this system are listed on the Hewlett Packard Enterprise website (http://www.hpe.com/servers/ASHRAE). Server specifications Dimension (with feet/bezel) Value Height 44.00 cm (17.32 in)
• ATX 550W non-hot-plug power supply • HPE 800W Flex Slot Platinum Hot-plug Low Halogen Power Supply CAUTION: Check the system and power supply input ratings before powering up the server. NOTE: ATX power supply will not support redundant fan option.
Power supply output Rated steady-state power 550 W at 100VAC to 240VAC Maximum peak power 575 W at 100VAC to 240VAC HPE 800W Flex Slot Platinum Hot Plug Low Halogen Power Supply Specification Value Input requirements Rated input voltage 100 VAC to 127 VAC...
800 W at 240 VDC input for China only Hot-plug power supply calculations For hot-plug power supply specifications and calculators to determine electrical and heat loading for the server, see the Hewlett Packard Enterprise Power Advisor website (http://www.hpe.com/info/ poweradvisor/online). Hot-plug power supply calculations...
For important safety, environmental, and regulatory information, see Safety and Compliance Information for Server, Storage, Power, Networking, and Rack Products, available at the Hewlett Packard Enterprise website (http://www.hpe.com/support/Safety-Compliance-EnterpriseProducts). Warranty information HPE ProLiant and x86 Servers and Options HPE Enterprise Servers HPE Storage Products HPE Networking Products...
• Belarus: • Kazakhstan: Manufacturing date: The manufacturing date is defined by the serial number. CCSYWWZZZZ (serial number format for this product) Valid date formats include: • YWW, where Y indicates the year counting from within each new decade, with 2000 as the starting point;...
Single Point of Connectivity Knowledge (SPOCK) Storage compatibility matrix www.hpe.com/storage/spock Storage white papers and analyst reports www.hpe.com/storage/whitepapers For additional general support websites, see Support and other resources. Product websites Product QuickSpecs http://www.hpe.com/servers/ml110-gen10 HPE ProLiant ML110 Gen10 support page http://www.hpe.com/support/ml110gen10 HPE ProLiant ML110 Gen10 documents http://www.hpe.com/info/ml110gen10-docs Websites...
Support and other resources Accessing Hewlett Packard Enterprise Support • For live assistance, go to the Contact Hewlett Packard Enterprise Worldwide website: http://www.hpe.com/assistance • To access documentation and support services, go to the Hewlett Packard Enterprise Support Center website: http://www.hpe.com/support/hpesc Information to collect •...
IMPORTANT: Access to some updates might require product entitlement when accessed through the Hewlett Packard Enterprise Support Center. You must have an HPE Passport set up with relevant entitlements. Customer self repair Hewlett Packard Enterprise customer self repair (CSR) programs allow you to repair your product. If a CSR part needs to be replaced, it will be shipped directly to you so that you can install it at your convenience.
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