Deleting An Snmp User; Snmp Events Page; Support Ticket (Administrators Only) - HPE StoreOnce 6500 User Manual

Deleting an SNMP user

Procedure
1. From the Navigator, select Device Configuration > SNMP.
2. Select the SNMP Users tab.
3. Select the user to delete.
4. Click Delete.
5. In the Delete User window, click OK.

SNMP Events page

The SNMP event page lists the severity level of the destined trapsinks for which it is configured.
Table 54: SNMP Events parameters
Name
Severity
Trapsink Destination

Support Ticket (administrators only)

The Support Ticket page provides information about the Support Ticket configuration. Hewlett Packard
Enterprise support will ask customers to upload support tickets to an FTP site to aid diagnosis of issues a
customer may be experiencing. Information about support tickets that have been generated is found
under the Data Collection topic. See Data collection on page 185.
The following support tickets are available:
• Full support ticket – provides a complete set of data for diagnosing problems
• Basic support ticket – provides a subset of the full support ticket information and is generated more
quickly. Providing Hewlett Packard Enterprise support with a basic support ticket while the full support
ticket is being generated can greatly speed up the overall support process.
To modify the Support Ticket configuration
Click Modify, make the required changes, and click OK.
184 Deleting an SNMP user
Description
The severity level of the trap (Info, Warning, or Alert)). The severity level
reported depends on the way the trapsink was configured:
• Info – receives traps for all levels (Info, Warning, Alert)
• Warning – receives traps for Warning and Alert
• Alert – receives traps for Alert only
The destination IP address for the trapsink when an event occurs on the
StoreOnce appliance.