Returning A Hardware Component To Juniper Networks, Inc - Juniper MX960 Hardware Manual

Powering Off the MX960 Router | 352
Disconnecting an MX960 AC Power Supply Cord | 554
Disconnecting an MX960 DC Power Supply Cable | 556
Replacing Connections to MX960 Routing Engine Interface Ports | 473

Returning a Hardware Component to Juniper Networks, Inc.

If a hardware component fails, please contact Juniper Networks, Inc. to obtain a Return Material
Authorization (RMA) number. This number is used to track the returned material at the factory and to
return repaired or new components to the customer as needed.
NOTE: Do not return any component to Juniper Networks, Inc. unless you have first obtained
an RMA number. Juniper Networks, Inc. reserves the right to refuse shipments that do not have
an RMA. Refused shipments are returned to the customer by collect freight.
For more information about return and repair policies, see the customer support webpage at
https://support.juniper.net/support/.
For product problems or technical support issues, contact the Juniper Networks Technical Assistance
Center (JTAC) by using the Service Request Manager link at
1-888-314-JTAC (within the United States) or 1-408-745-9500 (from outside the United States).
To return a defective hardware component:
1. Determine the part number and serial number of the defective component.
2. Obtain an RMA number from the Juniper Networks Technical Assistance Center (JTAC). You can send
e-mail or telephone as described above.
3. Provide the following information in your e-mail message or during the telephone call:
Part number and serial number of component
Your name, organization name, telephone number, and fax number
Description of the failure
4. The support representative validates your request and issues an RMA number for return of the
component.
5. Pack the component for shipment.
https://support.juniper.net/support/
698
or at