Nortel RLC Installation And Administration Manual
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Nortel RLC Installation And Administration Manual

Nortel RLC Installation And Administration Manual

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555-8421-210
Reach Line Card
Installation and Administration Guide
Product release 1.6
Standard 4.0
June 2005

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  • Page 1 555-8421-210 Reach Line Card Installation and Administration Guide Product release 1.6 Standard 4.0 June 2005...
  • Page 3 Copyright © 2005 Nortel. All Rights Reserved. Printed in Canada. All information contained in this document is subject to change without notice. Nortel reserves the right to make changes to equipment design or program components, as progress in engineering, manufacturing methods, or other circumstances may warrant.
  • Page 5 July 2004 October 2001 September 2001 March 2000 RLC Installation and Administration Guide This is the Standard 4.0 issue of the Reach Line Card Installation and Administration Guide for Remote Gateway 9100 Series product release 1.6. This is the Standard 3.1 issue of the Reach Line Card Installation and Administration Guide for Remote Gateway 9100 Series product release 1.5.
  • Page 6 Publication history Standard 4.0 RLC Installation and Administration Guide...

  • Page 7: Table Of Contents

    Skills you need ..........xviii Nortel product knowledge ....... . . xviii Telecommunications knowledge.
  • Page 8 RLC processing modes........28...
  • Page 9 Installing an RLC ........
  • Page 10 Configuring an RLC slot........
  • Page 11 RLC port configuration......... 186 Configuring an RLC port ........188 Remote connection configuration.
  • Page 12 Changing the Configuration Manager password ....238 Changing the RLC password ....... 239 Creating a backup configuration file .
  • Page 13 Before you begin ........291 Upgrading the RLC firmware ......292 Automatic or scheduled firmware upgrade .
  • Page 14 RLC Multi-I/O cable–Basic ........
  • Page 15 Glossary Fields index Index RLC Installation and Administration Guide...
  • Page 16 Contents Standard 4.0 RLC Installation and Administration Guide...

  • Page 17: About This Document

    Preface About this document In this preface About this guide Product overview Skills you need Conventions used in this guide Related information products RLC Installation and Administration Guide xvii xviii xxii...

  • Page 18: About This Guide

    How to use this guide This guide provides step by step procedures for installing, configuring, and managing the RLC as a part of your Nortel remote services network. Review this guide before beginning RLC installation and configuration. When you are ready to begin, follow the steps for planning, installing, and configuring your hardware in the order that they are presented in this guide.

  • Page 19: Product Overview

    2100 (CS 2100) PBX functionality to telephones at one or more remote sites. These sites can be any distance from the host PBX. The RLC is compatible with Remote Gateway 911x series and 9150 units, and Digital Telephone IP Adapter units.

  • Page 20: Skills You Need

    Nortel product knowledge Knowledge of, or experience with, the following Nortel products and concepts: basic administration of a Meridian 1, CS 1000, or CS 2100 PBX (telephone set and XDLC configuration) characteristics and principles of XDLC operation...

  • Page 21: Data Networking Knowledge

    Knowledge of, or experience with, the following aspects of data networking: data link (Layer 2 of the OSI model) — IP protocol — routing network (Layer 3 of the OSI model) — addressing — traffic analysis and provisioning — configuration Voice over IP concepts RLC Installation and Administration Guide...

  • Page 22: Conventions Used In This Guide

    (connected to a node by serial port or Telnet) performing an offline configuration (not connected to a node) Provides information essential to the completion of a task. → Logon Unit RLC Installation and Administration Guide → Telnet.

  • Page 23: Pbx Terminology

    In the left pane, click on the plus sign (+) beside Configuration Manager to expand the node list. Click on IP Configuration. Result: The IP Configuration property sheet for the RLC displays in the right pane. PBX terminology Throughout this guide, the term “host PBX” refers to any of the following...

  • Page 24: Related Information Products

    Related information products This section lists sources for additional information related to the RLC. You can order printed documentation and the CD-ROM from your Nortel distributor. You can also download the documentation in Portable Document Format (PDF) from the Nortel website. To locate these documents, click on the Technical Documentation link at the following website: www.nortel.com...

  • Page 25: Cd-Rom

    Digital Telephone IP Adapter units. CD-ROM A Remote Gateway 9100 Series Product CD-ROM is available containing the documentation in Portable Document Format (PDF), firmware, and Remote Gateway 9100 Series Configuration Manager software. RLC Installation and Administration Guide xxiii...
  • Page 26 About this document Standard 4.0 xxiv RLC Installation and Administration Guide...

  • Page 27: Rlc Description

    C h a p t e r 1 RLC description In this chapter Product introduction Operational characteristics How the RLC works Environmental requirements Power requirements Administration software RLC Installation and Administration Guide...

  • Page 28: Product Introduction

    The RLC supports up to 20 remote devices (with a limit of eight Remote Gateway 9150 units for a single RLC). The total number of simultaneous telephone calls cannot exceed the total number of RLC ports in the host PBX.

  • Page 29: Physical Features

    — The 16-port RLC is supported in slots 1—3 in the main chassis. — The 16-port RLC is supported in slots 7—10 in the expander chassis. — The 32-port RLC is supported in slots 1 or 2 in the main chassis, with a maximum of one RLC.
  • Page 30 Meridian 1 PBX 11 cabinet Regardless of order code, the motherboard of the 32-port RLC is the same circuit pack that is used for the 16-port RLC. The illustration on page 6 shows the circuit pack. The RLC motherboard conforms to the Common Features Specification for IPE line cards.

  • Page 31: Communications System And Software Requirements

    Communications system Meridian 1 PBX CS 1000 CS 2100 i. Requires Remote Gateway 9100 Series software version 1.5 or higher. RLC Installation and Administration Guide System software version X11 release 23 or higher Release 2 or higher Release MSL12 or higher...
  • Page 32 RLC motherboard Slots for DSP 4 Slots for DSP 3 Slots for DSP 2 Slots for DSP 1 RLC Installation and Administration Guide G101387...
  • Page 33 RLC faceplates: 16-port and 32-port Transport NTDR68xx Note: The IPE version of the double-wide faceplate is pictured here. If the RLC is installed in a Meridian 1 PBX 11 cabinet, the order code on the faceplate is NTDR71xx. RLC Installation and Administration Guide...

  • Page 34: Led Indicators

    LED lights under firmware control at power up and blinks three times after a successful self-test. This LED remains lit until the host PBX enables the RLC, then it goes out. If the host PBX disables the RLC, the Maintenance LED comes on and stays on.

  • Page 35: Ethernet Collision

    June 2005 RLC description Ethernet Collision The yellow Ethernet Collision LED indicates a collision on the RLC’s Ethernet interface (half-duplex only). Half-duplex Ethernet connections only allow their nodes to either send or receive packets at any given time. Collisions occur when two nodes on a half-duplex Ethernet connection attempt to transmit information simultaneously.

  • Page 36: Dsp Application Modules (Ntdr73Xx)

    DSP application modules. The illustration on page 6 shows the locations of DSP expansion slot pairings on the RLC. For help in determining the number of DSP application modules you need to increase your system’s call-processing capabilities to the desired level, refer to “Installing DSP application modules”...

  • Page 37: Rlc Cables

    RLC cables RLC cables connect at the I/O panel of the shelf or cabinet in the host PBX. Nortel offers two cables that enable users to add the RLC to a variety of existing network configurations. RLC Multi-I/O cable–Basic (NTDR79xx)
  • Page 38 The following table describes the RLC Multi-I/O cable–Basic: connector labeled Note: If you are using a 32-port RLC, insert P1 into the socket for the first of the two card slots occupied by the RLC. Note: P2 requires a DB-15 to RJ-45 converter (part number 301-00001-01, shipped with the cable).
  • Page 39 Note: The RLC supports only 10BaseT Ethernet speeds. RLC Multi-I/O Cable-Enhanced (NTDR80xx) P1 25-pair connector (female) To RLC slot on PBX's I/O panel To customer LAN (CLAN) Between P2 and a CAT5 data cable to an Ethernet hub Serial port to admin PC...
  • Page 40 25-pair connector Note: If you are using a 32-port RLC, insert P1 into the socket for the first of the two card slots occupied by the RLC. male DB-15 connector Note: P2 requires an RJ-45 Male to Female converter (already installed).
  • Page 41 Installations outside North America RLC installations outside North America that use the RLC Multi-I/O cable– Enhanced require the cable shown in the following illustration: RLC Multi-I/O Cable-Enhanced (NTDR80xx) P1 25-pair connector (female) To RLC slot on PBX's I/O panel To customer LAN (CLAN)

  • Page 42: Remote Unit Capacity On Rlcs

    One RLC supports a maximum of eight Remote Gateway 9150 units when there are no other Remote Gateway 9100 Series units connected to the RLC. Note: This scenario requires either a 16- or a 32-port RLC with no other Remote Gateway 9100 Series units connected to it.
  • Page 43 “Understanding port relationships” on page 110 for information about port assignment for data channel adapters. A 16-port RLC handles up to four data channel adapters. A 32-port RLC handles up to seven data channel adapters. Note: Remote Gateway 911x units and Digital Telephone IP Adapters do not support data channel adapters.
  • Page 44 Local TCM ports on the RLC support these features. However, digital telephone sets connected to Remote Gateway 9100 Series units do not support RNGI, RNGB, DRG2, DRG3 or DRG4. Digital telephone sets connected to Remote Gateway 9100 Series units support DRG1, the default ring.

  • Page 45: Operational Characteristics

    Operational characteristics The RLC provides a number of unique features that distinguish it from other remote service products. These features include: adjustable quality of service (QoS) using QoS Transitioning Technology port sharing options multiple security levels packet voice processing dial-up trunking...

  • Page 46: Port Sharing Options

    Port sharing options The RLC allows you to take maximum advantage of your host PBX’s port resources regardless of what time it is or who is working. Dynamic port pooling and multi-user ports allow more than one person or station to use the same port on the host PBX.

  • Page 47: Multiple Security Levels

    Select one of the following security levels to regulate usage of corporate telecommunications resources: Level 1, no security When you set RLC security to security level 1, the RLC allows all calls to route through the host PBX, regardless of source. Note: Level 1 is the RLC’s default security level.

  • Page 48: Packet Voice Processing

    If the RLC calls a remote unit, the remote unit compares its Inbound security ID with the RLC's Outbound security ID. If they match, the remote unit accepts the call, otherwise, it rejects the call. For the steps required to configure security level 3 on your RLC, refer to “Remote connection configuration”...

  • Page 49: Trunk Options For Reach Line Cards

    Echo cancellation The RLC performs echo cancellation in accordance with ITU G.168, and cancels echo with a tail length of up to 32 milliseconds (32 ms). Due to the network delay introduced by the IP network, echo is more noticeable in VoIP networks than in traditional networks.

  • Page 50: Dial-Up Trunking

    Dial-up trunking The RLC supports digital trunks for connections to the Remote Gateway 9100 Series units. The RLC shares the host PBX’s digital trunks (ISDN PRI) for a PSTN connection to the Remote Gateway 9100 Series unit. QoS Transitioning Technology The RLC supports PSTN interfaces for local calling when used in Voice over IP (VoIP) mode.
  • Page 51 If another user initiates a call to the host before the timer expires, the RLC resets the timer to track the last call established. There is a single timer for each Remote Gateway 9150 or 911x unit.
  • Page 52 After a 20-second call, the minimum call duration timer still has 39 seconds remaining. If no one else at the remote site places a call, the RLC drops the PSTN connection when the timer reaches 59 seconds. In this example, the minimum call duration timer expires before the RLC initiates the idle timer.

  • Page 53: Bandwidth Allocation

    Configuration Manager. This information does not apply to Remote Gateway 911x series or Digital Telephone IP Adapters. The RLC uses the priority reserved bandwidth for high priority DNs. When only bandwidth for high priority DNs remains on the network, users dialing out on normal priority DNs hear a fast busy signal.

  • Page 54: How The Rlc Works

    How the RLC works When a call comes through the host PBX to a user at a remote location, the RLC makes a connection to the appropriate remote unit. The host PBX completes the call. If the RLC cannot establish a connection, the call rings until the host PBX forwards it to voice-mail.
  • Page 55 The user then dials a local telephone number. The local PSTN processes this call. Refer to the diagram on page The host PBX is not involved in any of the call scenarios above. These scenarios describe calls processed in the locally controlled mode.

  • Page 56: 9150 Call Scenario 1: Host-Controlled-Internal Corporate Call

    Host location (Los Angeles) Host Host stations Up to 32 digital telephones User 1 User 2 User 3 Remote Gateway 9150 RLC Installation and Administration Guide Central office trunks (ISDN BRI) PSTN ISDN PRI Voice over IP call PSTN call G101392...
  • Page 57 1). Result: The Remote Gateway 9150 unit sends the dialed digits as packets across the Ethernet network to the RLC (item B). The RLC converts the packets to the format required by the host PBX. The host PBX then converts the data to voice and routes the call to host station 1 (item C).

  • Page 58: 9150 Call Scenario 2: Host-Controlled-External Corporate Call

    VoIP and PSTN calls present the same dialing requirement, as described on page Up to 32 digital telephones User 1 User 2 User 3 Remote Gateway 9150 Voice over IP call PSTN call RLC Installation and Administration Guide Central office trunks (ISDN BRI) ISDN PRI PSTN Called party is local pizza parlor...
  • Page 59 Remote Gateway 9150 user 1 dials the external telephone number. Result: The Remote Gateway 9150 unit sends the dialed digits as packets across the Ethernet network. The RLC converts the packets to the format required by the host PBX. The host PBX then converts the data to voice and routes the call through the PSTN to the called party (items C and D).

  • Page 60: 9150 Call Scenario 3: Locally Controlled-Local Call

    (Los Angeles) Host Up to 32 digital telephones User 1 User 2 User 3 Remote Gateway 9150 PSTN call RLC Installation and Administration Guide Central office trunks (ISDN BRI) PSTN ISDN PRI Called party is local pizza parlor (Chicago) G101394...
  • Page 61 Note: Item notations in parentheses refer to circled markers in the diagram on page 34. For details about how the Remote Gateway 9100 Series system routes calls from Remote Gateway 911x series units, refer to pages 36 through 40. RLC Installation and Administration Guide...

  • Page 62: 911X Call Scenario 1: Host-Controlled-Internal Corporate Call

    Host-controlled call (corporate internal call) Remote site Remote Gateway 9115 unit Digital telephone Corporate Host location Host Host stations Remote Gateway 9110 unit Ethernet Internet Internet Access Device RLC Installation and Administration Guide Analog PSTN ISDN PRI Voice over IP call PSTN call G019...
  • Page 63 Result: The Remote Gateway 911x series unit sends the dialed digits as packets through the IP network to the Ethernet network or Corporate WAN to the RLC. The RLC converts the packets to the format required by the host PBX.

  • Page 64: 911X Call Scenario 2: Host-Controlled-External Corporate Call

    The network that routes the host-controlled call is transparent to the user. Both VoIP and PSTN calls present the same dialing requirement, as described on page Ethernet Internet RLC Installation and Administration Guide Remote Gateway 9110 unit Analog Internet Access...
  • Page 65 The Remote Gateway 911x user lifts the handset (item A). Result: The Remote Gateway 911x user hears a dial tone. This indicates a successful connection to the RLC over the IP network and the corporate WAN (item B). The Remote Gateway 911x user dials the external telephone number.

  • Page 66: 911X Call Scenario 3: Locally Controlled-Local Call

    Locally controlled call Remote site Remote Gateway 9115 unit Digital telephone Corporate Host location Host Host stations Ethernet Internet RLC Installation and Administration Guide Remote Gateway 9110 unit Analog Internet Access Device PSTN ISDN PRI Voice over IP call PSTN call...
  • Page 67 PBX, online, or connected to the host PBX, presses the local calling key Result: The Remote Gateway 911x user hears a PSTN dial tone from the Central Office (item 1).

  • Page 68: Environmental Requirements

    Environmental requirements The RLC withstands the following environmental conditions without any performance degradation or damage: Specification Operating temperature Normal (Ambient) Operating humidity Normal Storage Recommended temperature Relative humidity Minimum Maximum 0°C (32°F) 60°C (140°F) 5% (noncondensing) 95% (noncondensing) -40°C (-40°F) 70°C (158°F)

  • Page 69: Power Requirements

    Characteristic Output 1 voltage Output 1 current Output 2 voltage Output 2 current maximum power RLC Installation and Administration Guide Rating 85 - 264 VAC 47 - 63 Hz 3.20A maximum, 115 VAC (North American installations) 1.80A maximum 230 VAC...

  • Page 70: Remote Gateway 911X Series And Digital Telephone Ip Adapter Units

    Output specifications for the Remote Gateway 911x series units, including the Digital Telephone IP Adapter units, are as follows: Characteristic voltage current power Rating 90 - 264 VAC 47 - 63 Hz 0.4A maximum Rating 24 VDC +/-5% 0.62A maximum 15W maximum RLC Installation and Administration Guide...

  • Page 71: Administration Software

    RLC. It also provides the Configuration Wizard for first-time configuration. The Configuration Wizard prompts you for the minimum information that is needed to get the RLC communicating with the RLC on the host PBX. After the initial configuration is completed, use Configuration Manager to administer the RLC.

  • Page 72: Command Line Interface

    Command line interface When the administration PC is connected to the RLC through the serial port, you can view the command line interface using an application such as Telnet or HyperTerminal. However, the command line interface is not documented in this guide.

  • Page 73: Planning For Rlc Installation

    C h a p t e r 2 Planning for RLC installation In this chapter Preinstallation preparation RLC Installation Checklist System resources management Network considerations Administration PC Planning for future growth Deployment options RLC Installation and Administration Guide...

  • Page 74: Preinstallation Preparation

    Every 16 remote service ports in your network requires one card slot in the host PBX and 16 ports on an RLC. If you want your network to support more than 16 remote service ports, you need at least one 32-port RLC.

  • Page 75: Dsp Requirements

    The following table gives a summary of how to choose the correct size RLC for your specific remote service needs. IF the number of remote-service ports in your network is under 17, between 17 and 32, over 32, DSP requirements The total number of simultaneous telephone calls that you want to support also determines the number of DSP application modules that you need.

  • Page 76: Installation Planning

    When you add three DSP application modules to the 32-port RLC, the line card has 32 DSP channels. This combination supports up to 32 users, allowing up to 32 simultaneous calls. Note: When you add data channel adapters (MCAs and ATAs) to a remote site, that site’s DSP channel usage increases.

  • Page 77: Taking Inventory

    Checklists Use the RLC Installation Checklist on page 52 as a guide to ensure complete RLC installation and configuration. Planning forms Appendix A, “Planning forms”, contains the following forms for you to record and store your configuration plans: Connection Information—16 ports Connection Information—32 ports...
  • Page 78 Page 1 of 7 Use this checklist to ensure completion of all installation tasks. ✔ Task 1. Planning ❒ Check the Nortel web site for the latest Release Notes with last-minute product updates. ❒ Ensure that you have the latest firmware and software.
  • Page 79 Gather the configuration information (network addresses, connection numbers, online/offline schedule, QoS thresholds, and so on). ❒ Plan RLC port assignments. RLC Installation and Administration Guide For details, refer to your data network administrator the Remote Gateway 9100 Series Network Engineering...
  • Page 80 PBX. configuration on your PBX and the Remote Gateway 9100 Series Network Engineering Guidelines (NTP 555-8421- 103). You can obtain this document online at the following address: www.nortel.com documentation for your PBX. RLC Installation and Administration Guide...
  • Page 81 RLC. ❒ If you want to use the PBX’s administration terminal to administer the RLC, configure the IP address and subnet mask of the RLC’s ELAN port. ❒ Configure the following items, as required, to create the communication...
  • Page 82 RLC Installation Checklist Page 5 of 7 ✔ Task ❒ Configure a Remote port on the RLC for each user. Note: The process of creating the PSTN communication path with the Configuration Wizard creates a Network port for each remote unit.
  • Page 83 Ensure that processing of voice and data traffic over the IP network performs as expected. Adjust QoS transitioning settings, if ❒ required. RLC Installation and Administration Guide For details, refer to your data network administrator the Remote Gateway 9100 Series Network Engineering...
  • Page 84 RLC port. 8. Administration ❒ Plan for administration training and technical support. Note: The RLC and Configuration Manager software are Year 2000 compliant. For details, refer to “Testing the connections”. “Testing the connections”. Chapter 7, “Administration” Chapter 8, “Troubleshooting”...

  • Page 85: System Resources Management

    QoS Transitioning Technology Traffic congestion often results in poor voice quality or lost connections on IP networks. For a description of the RLC’s QoS Transitioning Technology, refer to “Adjustable QoS using QoS Transitioning Technology” on page 19. For detailed information on configuring QoS Transitioning Technology thresholds, refer to “Configuring QoS”...

  • Page 86: Online/Offline Schedule

    For example, suppose you configure an offline entry for 6:00 p.m. and the next online entry for 9:00 a.m. the next day. When the RLC processes the 6:00 p.m. entry, it instructs the remote site to go offline for 15 hours.

  • Page 87: Configurable Security

    Installation and Administration Guide (NTP 555-8421-215), for information on configuring SPRE codes. Configurable security Security settings apply to the RLC on a remote unit basis. Enter this information through Configuration Manager. Refer to “Remote connection configuration” on page 197. The RLC offers three levels of security. For a detailed description of the RLC’s variable the security levels, refer to “Multiple security levels”...
  • Page 88 Planning for RLC installation Standard 4.0 Lost or forgotten passwords If you lose or forget your RLC or Configuration Manager password, contact your Nortel supplier for assistance. RLC Installation and Administration Guide...

  • Page 89: Network Considerations

    IP addressing and routing To place and receive calls over the IP network, the RLC must have: a physical connection to the IP network a unique IP address and subnet mask Network diagram The following diagram shows the RLC’s position in an IP network.

  • Page 90: Qos

    To make the calculation simple, use 30 ms as the algorithmic delay. (It varies depending on the voice algorithm, but 30 ms is a good estimate). RLC Installation and Administration Guide...
  • Page 91 30 ms results in less delay, but a greater likelihood of lost (thrown away) packets. Most customers find packet loss of 1% far more acceptable than an increase in one-way delay beyond 180 ms. RLC Installation and Administration Guide G.729A IP Network...

  • Page 92: Trunks And Dialing Plans

    Internet Protocol (VoIP) calls, increase the number of DSP resources in your system. Do this at the host (RLC) site and, if the remote unit is a Remote Gateway 9150 unit, at the remote site. You can install up to four DSP application modules on a Remote Gateway 9150 unit and up to four DSP application modules on an RLC.

  • Page 93: Administration Pc

    Connection options The RLC product includes the Configuration Manager software that enables you to configure, administer, and upgrade the RLC. Perform these tasks over one of the following connections: RS-232 serial connection 10BaseT Ethernet connection Serial connection Use the serial connection when you first install and configure the RLC.

  • Page 94: Administering Multiple Nodes

    RLC. Refer to the following illustration: Host Administering multiple nodes If you are responsible for administering the RLC on the host PBX and one or more remote units, you can access the RLC and the remote unit from anywhere on the network.

  • Page 95: Windows Pc Requirements

    TFTP server application installed. The administrator must know the TFTP server’s IP address in the network. In other words, the IP address of the administration PC. You can use any TFTP server application. These applications are available free of charge on the Internet. RLC Installation and Administration Guide...

  • Page 96: Optivity Telephony Manager And Configuration Manager

    Year 2000 compliance The RLC and Configuration Manager software are Year 2000 compliant. However, ensure the administration PC is Year 2000 compliant by verifying that the Windows operating system meets the compliance requirement listed in the following table: Operating system...

  • Page 97: Planning For Future Growth

    Adding DSP modules The RLC ships with enough built-in DSP resources to support up to eight simultaneous telephone calls without the addition of any DSP application modules. For information on increasing the voice processing capability of the RLC, refer to “DSP requirements”...

  • Page 98: Deployment Options

    Deployment options You can install and configure the RLC on the host PBX and remote units at remote sites with the following network capabilities: only the IP network (Voice over IP) only the PSTN (for example, ISDN BRI trunks) both networks (required for QoS Transitioning Technology functionality)

  • Page 99: Implementing Pstn Mode

    RLC in this calculation. If the remote unit is a Remote Gateway 911x series unit, configure the appropriate number of DSP resources on the RLC for 911x use. For the necessary procedure, refer to Chapter 6.

  • Page 100: Implementing Voice Over Ip Mode

    To implement VoIP mode for host-controlled calls: Determine how many simultaneous calls you want to process. This helps you to determine how many DSP application modules to install on the RLC. To do this, complete the RLC System expansion worksheet on page 345.

  • Page 101: Implementing Qos Transitioning Technology

    If you are configuring QoS Transitioning Technology for Remote Gateway 911x series units, on the RLC you must configure at least one DSP device with the DSP load “911X”. Each DSP device configured with the DSP load “911X”...
  • Page 102 Planning for RLC installation Standard 4.0 RLC Installation and Administration Guide...

  • Page 103: Installing The Rlc

    Unpacking and inspecting the equipment Installing DSP application modules Identifying the cables Installing the Reach Line Card Verifying the installation Installing Configuration Manager software Using the Configuration Wizard to perform initial configuration Testing the network connections RLC Installation and Administration Guide...

  • Page 104: General Safety

    General safety This section describes general safety guidelines recommended by Nortel, and tools needed for installation. Follow the safety guidelines and recommendations in this chapter whenever you perform installation or maintenance tasks on the RLC. CAUTION Risk of data loss or equipment damage Electrostatic discharge (ESD) affects the performance and decreases the useful life of system components.

  • Page 105: Required Installation Tools

    Required installation tools This section describes the tools necessary for RLC installation. Required tools for hardware installation You need the following tools for hardware installation: antistatic ESD wrist strap (recommended) Phillips-head screwdriver slot-head screwdriver pen or pencil for — noting cable lengths —...

  • Page 106: Unpacking And Inspecting The Equipment

    Before you unpack the equipment, ensure that your work area is safe from electrostatic discharge. For more details, refer to “Electrostatic discharge safety precautions” on page 78. Before you install the RLC, ensure that the package contents are all present and are not damaged.

  • Page 107: Installing Dsp Application Modules

    Install DSP application modules (NTDR73xx) in the expansion slots on your RLC. This increases the number of simultaneous ports, and telephone lines, that you can use at remote sites. To add DSP application modules to your RLC, follow these procedures: Determine the number of DSP application modules that meets your needs using the System expansion worksheet on page 345.

  • Page 108: Installing Dsp Application Modules

    Remove a DSP application module from its antistatic bag, holding it by its edges, with the insertion tabs facing down. Insert the tabs into a pair of expansion slots on the RLC. (Refer to the illustration on page 6 for location of expansion slots.) The tabs snap into place when fully inserted.

  • Page 109: Identifying The Cables

    Identifying the cables Cable your RLC according to the needs of your system. The following table identifies the cables available from Nortel according to the connectivity provided by each. IF you use the RLC Multi-I/O cable–Basic (NTDR79xx), RLC Multi-I/O cable–Enhanced (NTDR80xx), Pin-out tables for these cables are located in Appendix C, “Pin-out tables for...

  • Page 110: Rlc Multi-I/O Cable-Basic (Ntdr79Xx)

    Note: For a 32-port RLC, insert P1 into the socket for the first card slot occupied by the RLC. Note: P2 requires a DB-15 to RJ-45 converter (shipped with the cable). Refer to page 11 for an illustration of the RLC Multi-I/O cable–Basic.

  • Page 111: Rlc Multi-I/O Cable-Enhanced (Ntdr80Xx)

    25-pair connector Note: If you are using a 32-port RLC, insert P1 into the socket for the first of the two card slots occupied by the RLC. male DB-15 connector Note: In North America, P2 requires a DB-15 to RJ-45 converter (shipped with the cable).

  • Page 112: Installing The Reach Line Card

    In systems with multiple RLCs, the process is the same for each one. Preparing for installation Configure the RLC’s slot as if it were to hold an Extended Digital Line Card (XDLC). Refer to the documentation specific to your PBX for the exact procedures.

  • Page 113: Connecting The Cables To An Rlc

    Verify that the host PBX recognizes the presence of the RLC. (Refer to the documentation specific to your PBX for exact procedures.) Note: When you run diagnostic tests after installing a double-slot RLC into a CS 2100 PBX, the second slot fails. Ignore the diagnostic test.
  • Page 114 Plug P3, the female DB-9 connector of the RLC Multi-I/O cable (Basic or Enhanced), into the Remote Gateway 9100 Series administration PC. IF installing the RLC Multi-I/O cable–Basic, RLC Multi-I/O cable–Enhanced in North America, RLC Multi-I/O cable–Enhanced in a location other than North America, Plug P4, the second male DB-15 connector of the RLC Multi-I/O cable–...

  • Page 115: Verifying The Installation

    “Starting Configuration Manager” on page 93. Confirm the cable connections before attempting the troubleshooting procedures. Note: If the RLC cables are properly connected and you still cannot log on, refer to Chapter 8, “Troubleshooting”. RLC Installation and Administration Guide...

  • Page 116: Installing Configuration Manager Software

    Use Configuration Manager software to configure and administer the RLC. This software is located on the CD-ROM provided in the package. You must install this software on the administration PC to configure and administer the RLC and the Remote Gateway 9100 Series system.
  • Page 117 Click on the Next button, and then follow the screen prompts. Result: Once the software has been installed successfully, the InstallShield Wizard Completed screen displays, similar to the following: Click on the Finish button. Result: The InstallShield closes. RLC Installation and Administration Guide...

  • Page 118: Using The Configuration Wizard To Perform Initial Configuration

    The Configuration Wizard option in Configuration Manager allows you to configure the minimum information needed for establishing communications between the RLC at the host site and the following remote-site products: Remote Gateway 9110 Remote Gateway 9115 Remote Gateway 9150...

  • Page 119: Starting Configuration Manager

    Click on the OK button. Result: The Configuration Manager dialog box displays informing you of a successful log on. Click on the OK button. Result: The Configuration Manager dialog box closes. RLC Installation and Administration Guide → → Programs Remote Gateway 9100 Series...

  • Page 120: Establishing A Serial Connection

    Result: The User Authentication for Serial Mode dialog box displays. Enter guest in the Login Name field. Enter the default password, guest123, in the Password field. Note: Nortel recommends that you do not change the password until your system is up and running. Click on the OK button.
  • Page 121 IF the logon attempt fails, is successful, RLC Installation and Administration Guide THEN the following message displays: 10060 SERIAL CONNECTION FAILED Check the serial connection and ensure it is good. Then, go back to step 1. the User Logged In dialog box displays.

  • Page 122: Performing Configuration With The Configuration Wizard

    Performing configuration with the Configuration Wizard To perform configuration with the Configuration Wizard: From the Menu Bar, choose Configuration Wizard. Result: The Configuration Wizard screen displays, similar to the following: RLC Installation and Administration Guide...
  • Page 123 After reviewing the message, click on the Next button. Result: The Configuration Wizard screen displays, similar to the following: Verify that the Currently Logged in Device drop down box shows RLC. If it does not show RLC, select RLC from the drop down list.
  • Page 124 Note: The system requires that you enter an IP address. If you are using the PSTN only, enter 1.2.3.5. as both the IP address on the administration PC and gateway on the RLC. The IP information allows you to administer the RLC from any location on the network.
  • Page 125 ID (described below). Enter the number between 1 and 255 that differentiates the unit being configured from every other RLC or remote unit in your remote network. This number must be different from: the number assigned to the RLC that this...
  • Page 126 PSTN connection to the Remote Gateway 9100 Series unit.Then complete the following steps: a Enter the number of the RLC port that you want to dedicate for connections to this remote unit. Note: The port must be a PBX data port.
  • Page 127 This table allows you to configure connections for more than one remote unit. Repeat steps 7 and 8 for each remote unit you need to configure. Click on the Next button. Result: The following screen displays: RLC Installation and Administration Guide the Remote Unit information Click on the Yes option...
  • Page 128 3 on page 97. You can open the information in this file in Configuration Manager, then send and save the file in the RLC’s Flash memory at another time. For instructions, refer to “Working with configuration files” on page 145.
  • Page 129 THEN Click on the Save to Flash button. Result: Configuration Manager writes the information entered to the Flash memory of the RLC you are configuring. If successful, Configuration Manager displays the following message: Data Sent Successfully Note: Nortel recommends that you also save the configuration to a file.

  • Page 130: Testing The Network Connections

    Testing the network connections Use the following methods to test the connections to the RLC: Check your system’s host-site connections to ensure basic PSTN and IP network connectivity. Perform a PING test. To perform this test, the following must be true: —...
  • Page 131 Confirm that the 25-pair connector at the other end of the cable mentioned in the previous step is properly and securely joined to the 25-pair socket of the cross-connect. Confirm that the cable leading from the RLC to the cross-connect is in good condition, end-to-end. Ethernet connection Check the following points in your Ethernet connection: Confirm that the DB15–RJ45 adapter at Plug 2 of the RLC Multi-I/O...
  • Page 132 Installing the RLC Standard 4.0 RLC Installation and Administration Guide...

  • Page 133: Configuring The Host Pbx For The Rlc

    C h a p t e r 4 Configuring the host PBX for the RLC In this chapter Configuring the host trunk for a Remote Gateway 9150 unit Configuring an RLC slot Understanding port relationships Configuring remote and network ports...

  • Page 134: Configuring The Host Trunk For A Remote Gateway 9150 Unit

    ISDN PRI trunks transport Remote Gateway 9150 unit calls between the host PBX and the PSTN. To ensure full functionality for all remote sites served by each RLC, ask your service provider to configure the following elements on each trunk:...

  • Page 135: Configuring An Rlc Slot

    Configuring an RLC slot For the host PBX to communicate properly with RLCs, you must configure each RLC slot as an Extended Digital Line Card (XDLC) slot. Refer to the documentation for your PBX to complete this procedure. RLC Installation and Administration Guide...

  • Page 136: Understanding Port Relationships

    You can configure ports on the RLC as one of the following: a remote port Remote ports support digital telephones on remote units for host-controlled calls. The PBX features and DNs assigned to the RLC ports are the PBX features and DNs available to the remote telephones. a network port Network ports place and receive PSTN calls to and from remote devices.

  • Page 137: Configuring Remote And Network Ports

    Configure one remote port for each remote device, such as a digital telephone or a fax machine, that you want the RLC to support. Configure at least one network port for each Remote Gateway 9100 Series unit that you want to support with the RLC.

  • Page 138: Remote Port Configuration

    RLCs One 16-port RLC supports a maximum of eight Remote Gateway 9150 units, 16 Remote Gateway 911x series units, or 16 Digital Telephone IP Adapter units. One 32-port RLC supports a maximum of eight Remote Gateway 9150 units, 20 Remote Gateway 911x series units, or 20 Digital Telephone IP Adapter unit units.
  • Page 139 Do this by ensuring that the remote ATA devices, or the Remote Gateway 9100 Series analog port, map to an ATA port on the RLC. ATA ports were introduced in release 22 of Meridian system software. The ATA is in the data port range, but the class of service treats the TN as a voice TN.
  • Page 140 This port must also be configured as a remote port, not a network port. Click on the OK button on the RLC Port Configuration window, send to unit, save configuration to Flash and reboot the unit. Notes: a.

  • Page 141: Remote Gateway 9150 Unit

    RLC port number as the Fax or ATA is configured as Local. For example, if the RLC data port 31 (mapped to 9150 port 64) is being used for fax, make sure the Remote Gateway 9150 unit port 31 is set to local only.

  • Page 142: Network Port Configuration

    Configure the RLC network ports that are connected to Remote Gateway 9150 units as MCA data adapters with the first line able to place and receive data calls. Configure the 911x network ports on the RLC as voice ports with flexible voice/data allowed. To configure data ports, refer to “Sample configuration files”...

  • Page 143: Pbx Trunks And Rlc Network Ports

    HDLC-framed data. You must configure these ports so that they can transparently pass this data. Any port you configure as a data port on the Meridian 1 PBX can be an RLC network port. If the Meridian 1 PBX, instead of the PSTN or a PTT, provides the Remote Gateway 9150 unit’s ISDN number, you must configure the line on the host...
  • Page 144 The default setting is 24. Note: The above example displays the North American default values. If the RLC is dialing to the Remote Gateway 9100 Series unit, and the number being dialed is using the PBX routing (for example. 9 or 6 access code), you need to make sure that the call is presented to the PRI trunk and not a standard CO trunk.

  • Page 145: How The Remote And Network Ports Work Together

    PSTN. a call placed to voice port 0 can be relayed to a Remote Gateway 9150 unit configured as PSTN-only. For this call, the RLC calls the Remote Gateway 9150 unit using the dedicated network port for that unit.

  • Page 146: Port Configuration

    CS 2100 PBX. Without this option, the M2616 telephone set does not function properly. Port configuration The port numbering on the RLC is different from the port numbering on the CS 2100 PBX. Refer to “RLC and CS 2100 port numbering comparison” below. RLC and CS 2100 port numbering comparison...
  • Page 147 RLC and CS 2100 port mapping The following table identifies the port mapping between the RLC and the CS 2100: 16-port RLC voice voice ports ports RLC Installation and Administration Guide 32-port RLC data data voice ports ports ports voice...
  • Page 148 Sample datafill for network ports For ISDN BRI connectivity and QoS transitioning functionality, each 64 Kbps trunk requires a dedicated data port on the RLC. On the CS 2100, you must configure this data port as a Meridian Communications Adapter (MCA) and datafill it as a 64K synchronous adapter.
  • Page 149 A patch is required for CS 2100 sites using only M39xx Release 2 telephones and PBX software versions MSL14 or earlier to allow QoS transition. This is due to the fact that CS 2100 PBXs using software version MSL14 or earlier and configured for only M39xx Release 2 telephones do not recognize MCAs.
  • Page 150 Configuring the host PBX for the RLC Standard 4.0 RLC Installation and Administration Guide...

  • Page 151: Using Configuration Manager

    Selecting the device type for offline configuration Logging on to a unit Logging off of the unit Using the Remote Connection command Performing a system restart or shutdown Closing Configuration Manager Uninstalling the Configuration Manager software RLC Installation and Administration Guide...

  • Page 152: What Is Configuration Manager

    10BaseT Ethernet RS-232 serial Note: It is not possible to use Configuration Manager to configure an RLC or Remote Gateway 9100 Series unit over a modem connection. The CD shipped in the Remote Gateway 9150 unit package includes the Configuration Manager software.

  • Page 153: Starting And Viewing Configuration Manager

    Enter root in the Password field. Note: This is the default password. You can change the password after installation, though Nortel recommends that you do not change the password until your Remote Gateway 9100 Series system is up and running.
  • Page 154 The following is an example: Refer to “Logging on to a unit” on page 149. “Selecting the device type for offline configuration” on page 148. RLC Installation and Administration Guide...

  • Page 155: Configuration Manager Description

    Note: Options that are dimmed cannot be used for the unit you are working with, or if you are working offline (that is, when you are not logged on to any unit). RLC Installation and Administration Guide...

  • Page 156: System Tree

    To hide the system tree, choose View screen redraws itself showing only the right pane and displaying the selected property sheet. To display the system tree again, choose View → Tree Bar from the Menu Bar. The → RLC Installation and Administration Guide Tree Bar.

  • Page 157: Property Sheets

    When you are logged on to a particular Remote Gateway 9100 Series unit (that is, a Remote Gateway 9150 unit, a Remote Gateway 911x series unit, a Digital Telephone IP Adapter unit, or an RLC), Configuration Manager displays a system tree specific to the logged-on unit.

  • Page 158: Check Boxes

    Some fields are dimmed (disabled) because they cannot be configured in the context of the option you selected. Other fields are re-enabled (no longer dimmed). One or more values on the property sheet are replaced with values that are specific to the option you selected. RLC Installation and Administration Guide...

  • Page 159: Scroll Boxes

    You can also change the data by manually entering it. To do so, highlight the data you want to change, and then type over it. The following screen is an example of a scroll box: RLC Installation and Administration Guide...

  • Page 160: Scroll Bars

    For instructions on changing your display settings, refer to the Windows online Help on your PC. You can prevent these scroll bars from displaying by changing the screen area pixel and font sizes in the Windows Control Panel display settings on your PC. RLC Installation and Administration Guide...

  • Page 161: Command Buttons

    For more details, refer to “Retrieve” on page 142. Help Click on this button to display online Help for the property sheet you are working with. For other methods of displaying Help, refer to “Using online Help” on page 136. RLC Installation and Administration Guide...

  • Page 162: Using Online Help

    To refer to a list of Help topics, click on the Contents tab. To look up a subject alphabetically, click on the Index tab. To do a full-text search to find topics that contain the words you enter, click on the Find tab. → Help Topics. RLC Installation and Administration Guide...

  • Page 163: Configuration Files Description

    3 configuration file 4 File Open (.txt) File Save As or Save to File (.txt) Event .dat file on PC RLC Installation and Administration Guide Backup and restore operations Download (.txt) Upload (.txt) Administration PC Configuration Wizard or Configuration Manager...

  • Page 164: Types Of Files

    Choose File while working in Configuration Manager. Choose Upload/Download Configuration from the Menu Bar to save a unit’s configuration in a text file on the administration PC. RLC Installation and Administration Guide → Save As from the Menu Bar → Download...
  • Page 165 File name *.txt (continued) Text *.upg RLC Installation and Administration Guide File type When it is created and used To view or make changes to the text file (while in online or offline mode), do one of the following to open the file: Click on the Open button while running the Configuration Wizard.

  • Page 166: Configuration Manager: File Operations Description

    This is useful for preparing and storing configuration files in a central location before they are deployed to the network. Note: To open a file, the file type must be text (.txt). RLC Installation and Administration Guide → Save...
  • Page 167 If the send is successful, the following message displays: Data Sent Successfully (Nortel recommends that you click on the OK button before clicking on the Send button.) Note: You must choose Upload/Download from the Menu Bar to save the changes to the unit’s Flash memory.
  • Page 168 Do not ignore error messages in the Save to Flash process. If Save to Flash fails, retry uploading and saving to Flash. If the problem persists, check the file being uploaded and report the problem to Nortel. RLC Installation and Administration Guide →...
  • Page 169 Operation Upload Configuration RLC Installation and Administration Guide Description When you choose Upload/Download Configuration from the Configuration Manager menu, the configuration file you specify is uploaded and written to the buffer on the active unit. Use this option if you need to restore or replace an entire configuration.
  • Page 170 The downloaded file is saved as a text file (.txt). The download operation does not affect the event.dat file on the PC. If you make changes and do not save them, you lose those changes. RLC Installation and Administration Guide → Download...

  • Page 171: Working With Configuration Files

    Retrieve Upload Configuration Download Configuration RLC Installation and Administration Guide When you are working in offline mode connected and logged on to a unit. Note: When working in offline mode, you must save the configuration to a file. However, when you are logged on to a unit, the file save operation is optional.

  • Page 172: Creating A Configuration File On The Pc

    Specify the folder where you want to save the file. Click on the OK button. Result: The file is saved. Note: Nortel strongly recommends that you do not manually edit this file. Opening a configuration file To open a configuration file: Start Configuration Manager.

  • Page 173: Uploading A Configuration To A Unit

    Downloading a configuration from a unit For complete instructions on downloading a configuration to a unit, refer to “Creating a backup configuration file” on page 240. RLC Installation and Administration Guide → Save from the Menu Bar. If you want →...

  • Page 174: Selecting The Device Type For Offline Configuration

    Selecting the device type for offline configuration If you are not logged on to a Remote Gateway 9100 Series unit (that is, an RLC, Remote Gateway 9150 unit, a Remote Gateway 911x series unit, or a Digital Telephone IP Adapter unit), then you must select the device type you want to work with.

  • Page 175: Logging On To A Unit

    Connection types If the RLC or Remote Gateway 9150 unit is connected to the administration PC by the RS-232 cable, you can establish a connection through the serial port. If Ethernet connectivity has been established between the administration PC and the RLC or Remote Gateway 9150 unit, you can establish an IP connection with Telnet.

  • Page 176: Auto Logoff

    149 for the default logon ID. Enter your password in the Password field. If you have not yet customized this setting, refer to “Default logon ID and password” on page 149 for the default password. → XXX.XXX.XXX.XXX (IP address RLC Installation and Administration Guide...
  • Page 177 Manager displays a reminder dialog box similar to the following: Click on the OK button to return to Step 2 on page 150. IF the logon attempt fails, RLC Installation and Administration Guide THEN a message box similar to the following displays: Complete the following actions: 1 Click on the OK button.
  • Page 178 These messages mean that Configuration Manager is obtaining the unit’s configuration information from Flash memory. When initialization is complete, the Configuration Data Read Successfully message displays above the progress bar. Click on the Close button. RLC Installation and Administration Guide...

  • Page 179: Logging On To A Unit Using Telnet

    149 for the default logon ID. Enter your password in the Password field. If you have not yet customized this setting, refer to “Default logon ID and password” on page 149 for the default password. RLC Installation and Administration Guide → → Logon Unit...
  • Page 180 IF the logon attempt fails, THEN a message box similar to the following displays: Complete the following actions: 1 Click on the OK button. 2 Go back to Step 1 on page 153 to try again. RLC Installation and Administration Guide...
  • Page 181 IF the logon attempt is successful, RLC Installation and Administration Guide THEN the User Logged In dialog box displays. Click on the OK button. Result: The Startup Information dialog box displays. It is similar to the following: Messages display above the progress bar at the...

  • Page 182: Logging On To A Unit Using The Serial Port

    Click on the OK button. Result: If no one else logged on to the unit before and if your PC is connected with a serial cable to the RLC, the User Authentication for Serial Mode dialog box displays. It is similar to the following: Enter your logon name in the Login Name field.
  • Page 183 Trying to Connect via Serial Port <port number> IF the logon attempt fails, is successful, RLC Installation and Administration Guide THEN the following message displays: SERIAL CONNECTION FAILED Check the serial port connection and ensure it is good. Then, go back to step 1.

  • Page 184: Logging Off Of The Unit

    Result: The Log off dialog box displays, similar to the following: Click on the Yes button. Result: The Configuration Manager: User Logged off dialog box displays, similar to the following: Click on the OK button. → Logoff Unit. RLC Installation and Administration Guide...

  • Page 185: Using The Remote Connection Command

    Click on the Unit ID option button if you want to connect to the unit through the Unit ID. Note: This option is only available when you are logged on to an RLC. Use this option when accessing a Remote Gateway 9100 Series unit located behind a NAT router or Firewall device.
  • Page 186 Enter the unit ID of the unit that you want to connect to in the Unit ID field. Note: This option is only available when you are logged on to an RLC. Use this option when accessing a Remote Gateway 9100 Series unit located behind a NAT router or Firewall device.

  • Page 187: Performing A System Restart Or Shutdown

    Click on the Yes button. Result: The following status dialog box displays: The following message also displays in the status bar at the bottom of the screen: Restarting the System RLC Installation and Administration Guide → → System Reset Restart.

  • Page 188: Performing A System Shutdown

    Do not perform this procedure if you do not have physical access to the unit. To recover from the system shutdown, you must power off the unit, then turn it back on. → RLC Installation and Administration Guide → System Reset Shutdown.

  • Page 189: Closing Configuration Manager

    For instructions, refer to “Restoring the configuration” on page 243. Log off by choosing Connect Choose File Result: Configuration Manager closes. RLC Installation and Administration Guide → → Save to Flash from the Menu Bar. → Save to Flash from the Menu Bar.

  • Page 190: Uninstalling The Configuration Manager Software

    Remove button. Result: The Add/Remove Programs dialog box displays, similar to the following: Click on the Yes button. Result: The Remote Gateway 9100 Series Configuration Manager is removed from the PC. → → Settings Control Panel. RLC Installation and Administration Guide...

  • Page 191: Configuring The Rlc

    C h a p t e r 6 Configuring the RLC In this chapter Using the XConnect command for PBX maintenance from a remote site 166 RLC system configuration Understanding the IP interface IP configuration RLC port configuration Remote connection configuration...

  • Page 192: Using The Xconnect Command For Pbx Maintenance From A

    Click on the Yes button. Result: Configuration Manager establishes the serial connection from the RLC to the host PBX’s SDI port and presents you with the XConnect log screen. Conduct the required PBX maintenance activities.
  • Page 193 Click on the Close button to end your PBX configuration session. Result: Configuration Manger closes the serial connection to the host PBX’s SDI port and logs you off of the RLC. Note: If you want to resume your connection to a specific unit, you must use the Connect →...

  • Page 194: Rlc System Configuration

    TelStrat product. For information on configuring CallParrot functionality, contact your TelStrat representative. DN Discovery Schedule – Set the times when the RLC automatically determines the name and number assigned to the all line keys on each RLC remote port. Voice Activity Detection Enable Voice Activity Detection (VAD) to prevent packet transmission during periods when there is no voice data present.

  • Page 195: Jitter Buffer Target Depth

    Jitter Buffer target depth The RLC’s dynamic voice jitter attenuation buffer compensates for the uneven arrival of voice packets across data networks. This buffer collects packets that arrive unevenly and relays them evenly. Select the size of the buffer in the Jitter Buffer drop down box. The valid options are 30, 60, and 90 milliseconds (ms).
  • Page 196 - when both parties are speaking. Cultural differences also changes how often double-talk occurs during a conversation. Nortel recommends the following settings as a starting point: RLC: NLP Enabled - Less Aggressive (default) 9150: NLP Enabled - More Aggressive (default)

  • Page 197: Dn Discovery

    Ringing (MCR) key - not an ACD key. DN Discovery configures the DNs for the local call keys based upon the first line key DN discovered in the PBX configuration of the RLC port. Therefore, the first line key DN must be unique on all sets.
  • Page 198 At the configured time and day, or date, the RLC performs DN Discovery. It places a call from the first of its ports configured as “Remote” on the RLC Port Configuration property sheet. This call routes to the DN in the “RLC extension to dial: DN”...

  • Page 199: Configuring The Rlc System Information

    Click on the OK button Result: Configuration Manager writes the changes to a temporary file on the administration PC. Click on the Send button to update the RLC with the new information. Notes: a. To save changes to the RLC’s Flash memory, select Upload Flash from the Menu Bar.
  • Page 200 Enable PBX Alarms Click on the Enable PBX Alarms check box if you want the RLC to notify the host PBX to produce alarms and alerts. If you don't want the RLC to notify the host PBX to produce alarms and alerts, ensure that the Enable PBX Alarms check box is not selected.
  • Page 201 Configure the speed of your Remote Gateway 9100 Series connection as follows: Note: You must configure the same BRI speed (such as 56K, 64K, or dynamic) on both the RLC and the Remote Gateway 9150 unit. The default is 64K.
  • Page 202 Click on the option button that identifies how often you want the RLC to perform DN Discovery: Time Select the time of day that you want the RLC to perform DN Discovery. Select the day when you want DN Discovery to be performed (if you selected “Once a Week”...
  • Page 203 RLC Extension to Dial Use these fields to configure the port number, feature key position, and DN of the RLC extension to be used for DN Discovery. At the time configured for DN Discovery, each remote port on the RLC places a call to the extension described by these fields.

  • Page 204: Understanding The Ip Interface

    In addition to the IP address, subnet mask, and default gateway mentioned above, you can also assign an IP address to the management port on the RLC. Once you assign this IP address, you can use the PBX administration PC to log on to and administer the RLC through the host PBX’s internal network.

  • Page 205: Reach Line Card Position In Your Ip Network

    Reach Line Card position in your IP network As discussed earlier in this guide, the RLC is connected to a hub on your IP network. The following diagram provides an example of what the setup and the IP configuration look like:...

  • Page 206: Ip Configuration

    Configure the RLC’s IP connectivity on the IP Configuration property sheet. This section explains how to enter the following information: the IP address, subnet mask, and default gateway for the primary RLC Ethernet port the IP address for the Management RLC Ethernet port used for PBX...

  • Page 207: Configuring The Ip Addresses

    Result: Configuration Manager writes the changes to a temporary file on the administration PC. Click on the Send button to update the RLC with the new information. Notes: a. When you change IP configuration parameters and Save to Flash, calls can be dropped.

  • Page 208: Ip Configuration Field Descriptions

    Mask fields. Click in the Disable check box if you do not want to assign an IP address on the host PBX’s internal LAN to the RLC. Since this is the default setting, you only need to do this after you have enabled management IP information.
  • Page 209 RLC over WAN portions of the network. Click on the Disable option button if you do not want to allow prioritization of voice packets sent from this RLC over WAN portions of the network. The default is Disable.
  • Page 210 Refer to RFC 2474. Click on the Enable option button if you want to allow prioritization of voice packets sent from this RLC over LAN portions of the network. Click on the Disable option button if you do not want to allow prioritization of voice packets sent from this RLC over LAN portions of the network.

  • Page 211: Prioritizing Voice Traffic Over Shared Networks

    103). RLC Installation and Administration Guide Description This setting configures Ethernet support on the RLC to allow simultaneous transmission and reception of Ethernet packets. When you enable full-duplex Ethernet, you must also set the corresponding port on the connected switch, hub, or router to 10 FULL Duplex.

  • Page 212: Rlc Port Configuration

    Note: A common mistake in programming a PSTN connection is to enable only a single port (typically Port 16) on the RLC. Keep in mind, that one port must be programmed for each ISDN call that the Remote Gateway 9150 unit can place to the PBX.
  • Page 213 Remote Gateway 911x series units, refer to “Network port configuration” on page 116. network ports for configuring a trunk between the RLC and a remote unit. Note: The associated ports on the host PBX must be configured with data capability.

  • Page 214: Configuring An Rlc Port

    To configure an RLC port: Click on the appropriate tab for the port you are configuring, as in Ports 0- 15 or Ports 16-31 for a 16-port RLC, Ports 0-15, Ports 16-31, Ports 32-47, or Ports 48-63 for a 32-port RLC.
  • Page 215 IF you want to configure a network port, Click on the Send button to update the RLC with the new information. Result: The administration PC saves the changes in a temporary file. To save changes to the RLC’s Flash memory, select Upload Flash from the Menu Bar.
  • Page 216 Select Dynamic Pool to configure this port for use as part of a dynamic pool. Ports in this pool can be dynamically assigned to any remote port that requests access to a port in the RLC port pool. Select G.711 to enable transmission at 64 Kbps on this port.
  • Page 217 Field Priority RLC Installation and Administration Guide Description Select PSTN Only to allow access only to the PSTN. PSTN-only ports do not move between networks according to QoS levels. Meridian digital telephone sets that place calls to PSTN-only telephone sets when there is not enough PSTN bandwidth available receive an error message.
  • Page 218 G.711 or G.726. Click on the Enable option button if you want to allow the RLC and the Remote Gateway 9150 unit unit to change configured G.711 or G.726 compression algorithms during QoS transitions on this port.
  • Page 219 Appearance DNs. To prevent the over-allocation of these resources during midnight routines, either disable LD 35, or configure the RLC as Offline during this period. Note: You must configure CS 2100 ATA sets and CS 2100 AAB sets for TAPI support for them to function properly.
  • Page 220 On Demand mode than in Permanent mode. This is because, in On Demand mode, the Remote Gateway 9100 Series unit or RLC must establish a new connection for the call. In Permanent mode, the connection already exists. RLC Installation and Administration Guide...
  • Page 221 Enabling a dedicated port prevents the occurrence of glare by providing separate calling paths for both the RLC and Remote Gateway 9150 unit. Click on the Enable option button if you want this port to be a dedicated network port.
  • Page 222 CallParrot Feature Key Configuration field descriptions Field CallParrot Status Key Feature Key Number CallParrot Compression Rate Description Refer to page 168 for information on the CallParrot Business Call Recording feature. RLC Installation and Administration Guide...

  • Page 223: Remote Connection Configuration

    This section shows you how to choose the following settings for each remote unit: security IP connection PSTN connection call timers → Getting there Remote Connection Configuration property sheet RLC Installation and Administration Guide → Configuration Manager Remote Connection Configuration...

  • Page 224: Modem Options

    911x and RLC to call, train and establish a connection. V.32 Answer Tone Duration The RLC passes this setting to the Remote Gateway 911x series unit when it connects for the first time. For subsequent calls, the Remote Gateway 911x series unit answers the modem with an answer tone of the correct duration.

  • Page 225: Security

    Security The RLC offers three security levels. For an explanation of each of these levels, refer to “Multiple security levels” on page 21. To configure security for the RLC: Choose the desired security level in the Security Level drop down box on the Remote Connection Configuration property sheet.
  • Page 226 + (1 G.729A call * 8K required voice bandwidth from the table above) + 16K (for signaling) = (2 * 32) + (1 * 8) + 16 = 64 + 8 + 16 = 88K RLC Installation and Administration Guide...

  • Page 227: Pstn Configuration

    PSTN number used by the RLC for initiating a PSTN connection to the remote site. Enter the PSTN number that the RLC must dial to connect to the remote unit in the PSTN Number field. You must configure PSTN numbers including, the ISDN numbers, in a specific manner.
  • Page 228 To configure a PSTN Remote Gateway 911x series unit: Access the RLC Connection Configuration sheet in Configuration Manager. Enter the DID number of the dedicated PSTN network port on the RLC for the Remote Gateway 911x series unit in the PSTN Number to Connect to RLC field.

  • Page 229: Special Configuration For Callback For Pstn

    The Callback for PSTN field on the RLC Remote Connection Configuration property sheet allows you to enable and disable Callback. The default is Callback for PSTN disabled. This means that the RLC places data calls to the Remote Gateway 9150 unit to establish additional bandwidth during normal operation.

  • Page 230: Configuring Remote Connection Settings

    Result: Configuration Manager writes the changes to a temporary file on the administration PC. Click on the Send button to update the RLC with the new information. Note: To save changes to the RLC’s Flash memory, select Upload to Flash from the Menu Bar.
  • Page 231 9100 Series unit you are configuring at the remote site. Note: A maximum of eight Remote Gateway 9150 units can be connected to the same RLC. The default is 9150. This display only field provides the Node Name of the Remote Gateway 9100 Series unit.
  • Page 232 Click on the Enable option button to choose the IP network as the primary connection type to the remote unit. Click on the Disable option button to disable connectivity to the remote unit over the IP network. The default is Disable. RLC Installation and Administration Guide...
  • Page 233 PSTN: Status RLC Installation and Administration Guide Description Select whether you want to allow the RLC to initiate IP connections to the remote site. Click on the Yes option button to configure a static IP address for the remote unit.
  • Page 234 Note: If you select Yes, you must also configure a PSTN number for the remote unit. The default is Yes. Enter the PSTN number the RLC must dial to connect to the remote unit. The default is NC (Not Configured).
  • Page 235 Click on the Enable option button if you want the PBX to initiate the additional trunk connections. Click on the Disable option button if you want the RLC to initiate the additional connections. The default is Disable.
  • Page 236 Caller ID Description If you have chosen caller ID security for this remote site, click on the Caller ID button to enter the telephone numbers that you want to have access to this remote site. RLC Installation and Administration Guide...

  • Page 237: Configuring Qos

    Protocol (VoIP). The Signal Degrade slide control allows you to set the point where poor voice QoS causes the RLC to transition calls to the PSTN for better QoS. The Signal Recover slide control identifies the IP voice QoS level where you want the RLC to recover calls to the IP network.

  • Page 238: More Information

    If you test QoS transition by disconnecting the Ethernet cable from the Remote Gateway 9100 Series unit, or RLC, expect up to a 20-second delay before the Remote Gateway 9100 Series unit can place or receive a call. You do not encounter this delay when the network degrades and calls switch to BRI as designed.

  • Page 239: Configuring Qos

    MOS value calculated by the RLC. In this scenario, the RLC moves the call from the IP network to the PSTN. This move ensures an acceptable QoS for the user, based on real network conditions.
  • Page 240 IP network. The default is 10 minutes. Enter the number of transitions between the IP network and PSTN in any 24-hour period that causes the RLC to stop making the transition. The default is NC (Not Configured). RLC Installation and Administration Guide...
  • Page 241 Transition Bandwidth RLC Installation and Administration Guide Description Enter the amount of bandwidth in Kbytes that you want the RLC to have available at all times for use when transitioning between the IP network and PSTN. The default is 32 K.

  • Page 242: How The Online/Offline Table Works

    How the online/offline table works Use the online/offline table to schedule the times that the RLC makes a PSTN connection available to an RLC port. The online/offline table gives you the ability to ensure that potentially costly PSTN/ISDN or long distance connections do not stay up after business hours.

  • Page 243: Online/Offline Table Overrides

    You can configure multiple offline entries into the table without configuring online entries between each offline entries. In this way, you can program the RLC to terminate a connection that has been left open if a remote site user is forced to override a scheduled PSTN termination.

  • Page 244: How The Remote Site Goes Online

    When going offline, the remote unit’s offline timer activates. When the timer expires, the remote unit automatically initiates a “going online” request to the host PBX. If the RLC receives the request successfully, the remote site and its associated digital telephones go online.

  • Page 245: Online/Offline Table Configuration

    The Online/Offline Table allows you to enter up to eight entries per day for each remote site, every day of the week. You can define each entry as Online, Offline, or Undefined. → Getting there → Online/Offline Table Online/Offline Table RLC Installation and Administration Guide → Configuration Manager Remote Connection Configuration...

  • Page 246: Configuring An Online/Offline Table

    Online/Offline Table. In the associated Time list box, choose the time (24-hour time format) that you would like Configuration Manager to initiate the state chosen in step 5. RLC Installation and Administration Guide...
  • Page 247 IF you want to continue configuring entries (up to eight) in the Online/Offline Table for this remote unit, stop configuring the Online/Offline Table for this remote unit, RLC Installation and Administration Guide THEN return to step 6. click on the OK button.

  • Page 248: Caller Id Configuration

    21. For the proper procedure to use in Caller ID configuration, refer to “Configuring Caller ID information” on page 223. → Getting there → Caller ID List of Caller IDs → Configuration Manager RLC Installation and Administration Guide Remote Connection Configuration...

  • Page 249: Configuring Caller Id Information

    Result: Configuration Manager writes the changes to a temporary file on the administration PC. Click on the Send button to update the RLC with the new information. Note: To save changes to the RLC’s Flash memory, select Upload to Flash from the Menu Bar.

  • Page 250: Dsp Configuration

    DSP configuration This section shows you how to configure DSP resources on your RLC. The RLC must provide the same number of voice DSP channels as the maximum number of simultaneous calls your remote services network supports. Each DSP module holds two DSP devices.

  • Page 251: Module Identification

    DSP loads, and corresponding compression algorithms that you can select for each DSP device. Remote Gateway 9100 Series configures the same DSP load to all four channels on the same device. The number of DSP devices on an RLC determines the number of DSP loads that the RLC can accommodate.
  • Page 252 CallParrot Business Call Recording feature. For more information regarding CallParrot, contact your TelStrat representative. 2. Selecting AUTO instructs the RLC to choose a default DSP load. This default load is G.729A, depending on DSP channel availability. RLC Installation and Administration Guide...
  • Page 253 Compression Algorithms Note: This description applies to both appearances of this field. RLC Installation and Administration Guide Description This read-only window displays the combination of compression algorithms that are available in the DSP load selected in the DSP Load drop down list.

  • Page 254: Auto Upgrade Configuration

    Use the Auto Upgrade Configuration property sheet to automatically or on a scheduled basis query a predefined TFTP server and upgrade the firmware for Remote Gateway 9100 Series units. → Getting there Auto Upgrade Configuration property sheet → Configuration Manager RLC Installation and Administration Guide Auto Upgrade Configuration...

  • Page 255: Configuring Automatic Upgrade

    Result: Configuration Manager writes the changes to a temporary file on the administration PC. Click on the Send button to update the RLC with the new information. Note: To save changes to the RLC’s Flash memory, select Upload to Flash from the Menu Bar.
  • Page 256 Select the time of day that you want the unit to perform the auto upgrade process. Select the day when you want the auto upgrade process to be performed (if you selected “Once a Week” in the Frequency field). RLC Installation and Administration Guide...
  • Page 257 Field Date RLC Installation and Administration Guide Description Select the date when you want the auto upgrade process to be performed (if you selected “Once a Month” in the Frequency field).

  • Page 258: Syslog Configuration

    (display logs) to be retained if you reboot or restart the Remote Gateway 9100 Series unit. Remote Gateway 9100 Series supports the following syslog collector software: Kiwi Syslog Daemon - www.kiwisyslog.com WinSyslog - www.winsyslog.com tftp32d server - http://tftpd32.jounin.net → Getting there → Configuration Manager RLC Installation and Administration Guide Syslog Configuration...
  • Page 259 June 2005 Configuring the RLC Syslog Configuration property sheet RLC Installation and Administration Guide...

  • Page 260: Configuring Syslog Functionality

    Result: Configuration Manager writes the changes to a temporary file on the administration PC. Click on the Send button to update the RLC with the new information. Note: To save changes to the RLC’s Flash memory, select Upload to Flash from the Menu Bar.
  • Page 261 Field Status IP Address Delete Facility Indicator RLC Installation and Administration Guide Description Click on the Enable option button if you want to enable the syslog functionality. Click on the Disable option button if you do not want to enable the syslog functionality.
  • Page 262 Configuring the RLC Standard 4.0 RLC Installation and Administration Guide...

  • Page 263: Administration

    Changing the administration password Creating a backup configuration file Restoring the configuration Display logs Statistics screens Verifying the firmware and software version Obtaining the latest upgrade file Performing a firmware upgrade Performing a software upgrade RLC Installation and Administration Guide...

  • Page 264: Changing The Administration Password

    Changing the administration password Two layers of password security protect the RLC’s configuration. To secure the RLC’s configuration so that only those with passwords unique to your RLC can make configuration changes, alter the following items: Configuration Manager password This password prevents unauthorized users from performing offline configuration changes.

  • Page 265: Changing The Rlc Password

    From the Menu Bar, choose Upload/Download Result: Configuration Manager updates RLC’s memory with the new password. Restart the RLC. RLC Installation and Administration Guide Do not change the RLC’s password until the system is up and working. → → Change Password Node.

  • Page 266: Creating A Backup Configuration File

    Storing backup configuration files The RLC is an extension of the telecommunications and data network. It is extremely important that you keep a backup copy of the RLC’s configuration. If the RLC’s Flash memory or configuration becomes corrupted or is lost, you can easily restore it.

  • Page 267: Creating The Backup File

    IF you wish to save the configuration file to the administration PC, a different location on the IP network, RLC Installation and Administration Guide → Download Configuration. THEN do the following: Click on the Dump option button. 1 Click on the TFTP option button.
  • Page 268 Click on the OK button. Note: Flash downloads to remote M39xx telephones can take twice as long compared to when these telephones are connected directly to a standard Nortel digital line card (XDLC). RLC Installation and Administration Guide...

  • Page 269: Restoring The Configuration

    Restoring the configuration Restore the configuration to the RLC’s Flash memory by uploading a configuration text file from a PC on the same network as the RLC. To do this, perform the upload over the IP network using the TFTP protocol.

  • Page 270: Uploading A Configuration File Over The Ip Network

    Enter the IP address of the TFTP server in the IP Address fields. Note: Since the TFTP server application is running on your administration PC, this is the IP address of the administration PC. → → Upload/Download Upload Configuration. RLC Installation and Administration Guide...
  • Page 271 Navigate to the folder containing the configuration file. Select the configuration file, and then click on the Open button. Result: The Upload Configuration dialog box displays with the file you selected shown in the File Name field. Click on the Upload button. RLC Installation and Administration Guide...
  • Page 272 Risk of incorrect operation due to partial configuration. Do not interrupt the configuration upload. If you interrupt the configuration upload, this results in an incomplete configuration in the RLC's database. If the configuration upload is interrupted, repeat this procedure immediately.
  • Page 273 Click on the Close button. Restart the RLC. Note: For instructions, refer to “Performing a system restart or shutdown” on page 161. RLC Installation and Administration Guide THEN the following message displays: CONFIG UPLOAD SUCCESSFUL... USE SAVECFG TO UPDATE FLASH.

  • Page 274: Display Logs

    Getting there Viewing display logs From the Menu Bar, choose Alarms/Stats/Logs Result: You can view the RLC’s display logs in a window similar to the following. You can use the scroll bar to browse through the logs. Configuration Manager RLC Installation and Administration Guide →...

  • Page 275: Printing The Display Logs To A File

    Enter a name for the configuration in the File name field. Click on the Save button. Result: Configuration Manager saves the logs to a text file in the location indicated in the Save As dialog box. RLC Installation and Administration Guide...

  • Page 276: Changing The Size Of Rlc Logs

    Result: The Resize Log dialog box displays, similar to the following: Note: “Maximum logs” refers to the number of text lines maintained in the RLC system log. The log holds a maximum of 1000 text lines, or the 1000 most recent display logs, when it shipped from the factory.

  • Page 277: Clearing Logs

    Clearing logs The RLC allows you to delete unneeded information by clearing the display logs that the RLC keeps. To discard or clear display logs that are no longer useful: From the Menu Bar, choose the Alarms/Stats/Logs Result: The CLEAR LOGS dialog box displays, similar to the following:...

  • Page 278: Statistics Screens

    → Getting there Trunk Connection Statistics Trunk Connection Statistics show you the PSTN trunk usage for the selected remote site, similar to the following: Configuration Manager RLC Installation and Administration Guide...
  • Page 279 Displaying the Trunk Connection Statistics screen Choose Alarms/Stats/Logs display the Trunk Connection Statistics screen. Result: Configuration Manager gathers statistics from the RLC and displays the Trunk Connection Statistics screen, similar to the example on page 252. IF you want to...
  • Page 280 Start Time Close Time Duration Description RLC - Identifies the Network Port number used for the call The third pair of numbers (the third item in the triplet) corresponds to the port on the RLC. 9150 - Identifies the ISDN BRI module and B-channel used for the call.

  • Page 281: Bandwidth Connection Statistics

    These statistics help you determine if you need to add more bandwidth on the PSTN or IP network connections. They show the amount of bandwidth all remote units connected to the logged-on RLC have available to them, similar to the following: To display the Bandwidth Connection Statistics screen, refer to “Displaying the...
  • Page 282 Displaying the Bandwidth Connection Statistics screen Choose Alarms/Stats/Logs display the Bandwidth Connection Statistics screen. Result: Configuration Manager gathers statistics from the RLC and displays the Bandwidth Connection Statistics, similar to the example on page 255. IF you want to update the statistics with the latest...
  • Page 283 Used IP BW Used Trunk BW Total Up Trunk BW IP QoS Status RLC Installation and Administration Guide Description Identifies the remote unit that initiated the call. Identifies whether a connection is up on this unit. Valid values are Active and Idle.

  • Page 284: Caller Info Statistics

    To display the Caller Info Statistics screen, refer to “Displaying the Caller Info Statistics screen” on page 259. To obtain the definitions for the statistics presented on the Caller Info Statistics screen, refer to “Caller Info Statistics field descriptions” on page 260. RLC Installation and Administration Guide...
  • Page 285 Displaying the Caller Info Statistics screen Choose Alarms/Stats/Logs the Caller Info Statistics screen. Result: Configuration Manager gathers statistics from the RLC and displays the Caller Info Statistics screen, similar to the example on page 258: IF you want to update the statistics with the latest...
  • Page 286 Identifies the number of times the RLC moved the call to the IP network. Identifies the last time the RLC moved the call from the IP network to the PSTN. Identifies the last time the RLC moved the call from the PSTN to the IP network.

  • Page 287: Vct Statistics

    To display the VCT Statistics screen, refer to “Displaying the VCT Statistics screen” on page 262. To obtain the definitions for the statistics presented on the VCT Statistics screen, refer to “VCT Statistics field descriptions” on page 263. RLC Installation and Administration Guide...
  • Page 288 Displaying the VCT Statistics screen Choose Alarms/Stats/Logs Statistics screen: Result: Configuration Manager gathers statistics from the RLC and displays the VCT Statistics screen, similar to the example on page 261. IF you want to update the statistics with the latest...

  • Page 289: Vct Statistics Field Descriptions

    Connection ID Remote ID RLC Port No Start Time Duration RLC Installation and Administration Guide Description Identifies the serial number of this call through the lifetime of the logged on unit. Identifies the unit ID of the remote unit involved in the call.

  • Page 290: Hardware Statistics

    Hardware Statistics Hardware Statistics provide information concerning the DSP application modules that are installed on the logged-on RLC. Use these statistics to determine the module positions that are populated and the type of DSP application modules present in the populated positions. The Hardware Statistics screen is similar to the following: To display the Hardware Statistics screen, refer to “Displaying the Hardware...
  • Page 291 This dialog box displays as the result of a successful attempt to log on to a particular RLC. You can locate the information contained in the preceding table by using the scroll bar available in the System Information section of the dialog box.
  • Page 292 Displaying the Hardware Statistics screen Choose Alarms/Stats/Logs the Hardware Statistics screen: Result: Configuration Manager gathers statistics from the RLC and displays the Hardware Statistics screen, similar to the example on page 264. IF you want to update the statistics with the latest...
  • Page 293 The following table describes the statistics on the Hardware Statistics screen: Statistic Module No Status Module Type Version RLC Installation and Administration Guide Description Identifies the DSP application module’s position on the RLC’s motherboard. Identifies whether there is a functional DSP application module in the position identified in the Module No field.

  • Page 294: Digital Signal Processor (Dsp) Statistics

    Digital Signal Processor (DSP) Statistics Digital Signal Processor (DSP) Statistics provide information about the DSP application modules installed on the logged-on RLC. Use this screen to determine the module positions that are populated, what type of DSP those positions contain, and the functionality provided by each module. The DSP Statistics screen is similar to the following: To display the DSP Statistics screen, refer to “Displaying the DSP Statistics...
  • Page 295 Displaying the DSP Statistics screen Choose Alarms/Stats/Logs DSP Statistics screen: Result: Configuration Manager gathers statistics from the RLC and displays the DSP Statistics screen, similar to the example on page 268. IF you want to update the statistics with the latest...
  • Page 296 Channels Total Modem Channels Description Identifies an internal sequence number for indexing this DSP device among all others on the RLC. Identifies this DSP Application Module’s module number on the RLC. Valid values are 0, 1, 2, 3, and 4.
  • Page 297 Channels Total Tones Channels Total Reserved Channels Name RLC Installation and Administration Guide Description Identifies the number of unused channels on this DSP that can transmit modem calls. Identifies the number of channels on this DSP that can provide multiple functionalities.

  • Page 298: Ethernet Interface Statistics

    Ethernet Interface Statistics Ethernet Interface Statistics provide information about the connection between the IP network and the logged-on RLC that is achieved over the RLC’s Ethernet interface. The Ethernet Interface Statistics screen is similar to the following: To display the Ethernet Interface Statistics screen, refer to “Displaying the Ethernet Interface Statistics screen”...
  • Page 299 Displaying the Ethernet Interface Statistics screen Choose Alarms/Stats/Logs display the Ethernet Interface Statistics screen. Result: Configuration Manager gathers statistics from the RLC and displays the Ethernet Interface Statistics screen, similar to the example on page 272. IF you want to...
  • Page 300 These packets can be broadcast MAC addresses for protocols such as ARP, as well as multicast packets for group-oriented transmissions such as IP Multicast. This statistic describes the period of time since the statistics were last reset. RLC Installation and Administration Guide...
  • Page 301 Tx Mcast Tx Disc Tx Err QLen Collisions RLC Installation and Administration Guide Description Identifies the number of packets discarded on the channel since the statistics were last reset. Identifies the number of error packets received on the given channel since the statistics were last reset.

  • Page 302: Device Information Statistics

    Device Information Statistics Device Information Statistics provide information about the device connected to each port of the logged-on RLC, similar to the following: To display the Device Information Statistics screen, refer to “Displaying the Device Information Statistics screen” on page 277. To obtain the definitions for the statistics presented on the Device Information Statistics screen, refer to “Device Information Statistics field descriptions”...
  • Page 303 Displaying the Device Information Statistics screen Choose Alarms/Stats/Logs the Device Information Statistics screen. Result: Configuration Manager gathers statistics from the RLC and displays the Device Information Statistics screen, similar to the example on page 276. IF you want to update the statistics with the latest...
  • Page 304 Type Device Type Call Status Login Status Description Identifies the RLC port number associated with the displayed information. Identifies the port type. Valid values are Remote, Data, and Local TCM. Identifies whether the telephone connection on the port identified is Normal or ACD.

  • Page 305: Network Statistics

    Network Statistics Network Statistics allow you to see the performance over the last 24 hours of the remote units connected to the logged-on RLC. Use these statistics to identify periods when other network activity can adversely affect Remote Gateway 9100 Series system performance.
  • Page 306 Network Statistics screen, → Network Statistics from the Menu Bar to THEN click on the Refresh button. on the Save to File button. on the Close button. on the Help button. RLC Installation and Administration Guide...
  • Page 307 Hour Tx Voice Samples Rx Voice Samples Rx Error RLC Installation and Administration Guide Description Identifies the 60-minute period, within the most recent 24 hours, that the other statistics on this line apply to. The statistics on the line where "0" is in this column refer to activity that occurred within 60 minutes of the request for statistics.
  • Page 308 This can be an indirect result of excessive collisions in the transmit queue. Identifies the number of packets that could not be transmitted because of errors within the packets. RLC Installation and Administration Guide...
  • Page 309 EthRx Mcast EthRx UCast EthRx Disc EthRx Err Collisions RLC Installation and Administration Guide Description Identifies the number of multicast packets that were received during the given hour. This is inclusive of packets with broadcast MAC addresses for protocols such as ARP, and multicast packets for group- oriented transmissions, such as IP Multicast.

  • Page 310: Pstn Error Statistics

    PSTN Error Statistics PSTN Error Statistics allow you to see the PSTN performance, in terms of signaling errors, of remote units connected to the logged-on RLC. Use these statistics to indicate the effectiveness of your connection to the PSTN. The table displays error totals for all active PSTN calls from the specified remote unit, similar to the following.
  • Page 311 PSTN Error Statistics screen, begin collecting new statistics, obtain descriptions of the statistics in the PSTN Error Statistics screen, RLC Installation and Administration Guide → PSTN Error Statistics from the Menu Bar to THEN click on the Refresh button.
  • Page 312 The CRC error count does not always indicate that there are CRC errors on the physical line between the RLC and the CO, or the host PBX and the CO. However, the CRC error count is a good indication that you need to investigate the physical line.

  • Page 313: Verifying The Firmware And Software Version

    This ensures that you do not replace the installed firmware or software with an older version. Verifying the software version To verify the software version on your RLC: From the Menu Bar, choose Help Result: The About Configuration Manager dialog box displays, similar to the following: Review the About Configuration Manager dialog box.

  • Page 314: Verifying The Firmware Version

    Click on the Close button. Determining the current firmware and software versions To determine what the current firmware and software versions are, refer to the Remote Gateway 9100 Series and RLC Release Notes (NTP 555-8421-102). → System Data. RLC Installation and Administration Guide...

  • Page 315: Obtaining The Latest Upgrade File

    Nortel provides upgrade files in self-extracting executable files. You must extract the upgrade files before you can perform the upgrade. Types of upgrades You can perform the following types of upgrades for your RLC: Configuration Manager software upgrade You use Configuration Manager software to configure or administer the RLC.

  • Page 316: Performing A Firmware Upgrade

    Performing a firmware upgrade This section describes how to perform a firmware upgrade on your RLC. You perform the upgrade over the IP network using the TFTP protocol. You can perform the RLC upgrade manually or configure the RLC to perform an automatic or scheduled firmware upgrade.

  • Page 317: When To Perform A Firmware Upgrade

    (if necessary) to a format that is compatible with the new firmware. The conversion does not affect configuration settings. Nortel recommends that each time you perform a firmware upgrade, you first create a backup copy of the converted configuration file and store it in a safe, secure location.

  • Page 318: Upgrading The Rlc Firmware

    Upgrading the RLC firmware To upgrade the RLC firmware: From the Menu Bar, choose Upload/Download Result: The Software Upload dialog box displays, similar to the following: In the Module section, click on the Application option button. Enter the IP address of the TFTP server in the IP Address fields.
  • Page 319 Navigate to the folder where the firmware file is located. Select the file, and then click on the Open button. Example: Select rlc-100.upg, and then click on the Open button. Result: The Software Upload dialog box re-displays. The file you selected is shown in the Uploaded File field.

  • Page 320: Automatic Or Scheduled Firmware Upgrade

    Automatic or scheduled firmware upgrade When you configure the RLC to perform an automatic or scheduled firmware upgrade using the Auto Upgrade Configuration property sheet, the RLC queries the predefined TFTP server and upgrades the firmware automatically. Refer to “Auto upgrade configuration” on page 222 for further details.

  • Page 321: Self-Contained Firmware Upgrade

    Self-contained firmware upgrade A self-contained firmware upgrade executable file is also available. To perform this form of upgrade, both the administration PC and the RLC must be connected using a 10BaseT Ethernet connection. The self-contained firmware upgrade executable file can run on a Windows 98, NT Workstation 4.0, Millennium Edition (ME), 2000 Professional, or XP (Professional and Home Edition) operating system.
  • Page 322 Once the unzip process is complete, the Welcome dialog box displays, similar to the following: Click on the Next button. Result: The Remote Gateway 9100 Series Unit Information dialog box displays, similar to the following: RLC Installation and Administration Guide...
  • Page 323 Enter the IP address of the RLC that you want to upgrade. Enter your logon name in the Username field. If you have not yet customized this setting, refer to “Default logon ID and password” on page 149 for the default logon ID.

  • Page 324: Performing A Software Upgrade

    Do not ignore any warning messages the InstallShield displays about versions of files (such as DLL files) that already exist on your PC. If you overwrite these files, you may inadvertently cause other applications on your PC to stop working. RLC Installation and Administration Guide...

  • Page 325: Troubleshooting

    Before you begin Reach Line Card LED indicators Network connectivity Software problems QoS testing Using Configuration Manager PING PSTN connectivity testing Syslog testing Alarms and alerts Responding to a catastrophic failure Repair and warranty information RLC Installation and Administration Guide...

  • Page 326: Before You Begin

    Before you begin If you experience problems in setting up or running your RLC, this chapter can help you to isolate and solve the problem. Identifying why a problem occurred Before you begin, ask yourself the questions listed in the following table:...

  • Page 327: Reach Line Card Led Indicators

    Reach Line Card LED indicators The Reach Line Card (RLC) LED indicators give you an indication of the line card’s general health. When you reset your RLC, correct LED indicator behavior is as follows: The Maintenance LED behavior upon card insertion: —...

  • Page 328: What To Do If The Leds Do Not Display Correctly

    Ensure that the slot the RLC resides in has power applied. Ensure that the RLC is properly seated in its slot. If the RLC is properly seated in its slot and no LED indicators light, contact your Nortel distributor. There may be a hardware problem.
  • Page 329 IP configuration, complete the following steps: Check the physical network connection. Verify that the RLC can be PINGed. Check the network configuration (such as routing, traffic load, and so on). Adjust the network configuration, if required.

  • Page 330: Network Connectivity

    Ensure that you entered the logon name and password correctly when trying to establish the connection. Ensure the RLC’s IP address, network mask, and default gateway are configured correctly on the RLC. PING the RLC. PING the gateway.
  • Page 331 (RLC and network hub). Check the Ethernet cable and ensure it is good. Ensure the RLC is properly seated in its slot. Verify that the IP address, subnet mask and gateway are all correct on the RLC.
  • Page 332 Check the Ethernet cable between the RLC and the network and ensure it is good. Ensure the Ethernet cable is connected. If the RLC still does not send or receive traffic, contact your data network administrator. Data network administrator: Ensure other network devices are configured to allow traffic to and from the RLC.
  • Page 333 An incorrect unit ID causes security authentication to fail. Verify that the PSTN and IP networks are operational (up and running) as appropriate to your location. Ensure that the RLC is enabled on the host PBX.
  • Page 334 (continued) What to do Additional steps for IP-only installations: Confirm that the RLC’s IP address and PSTN number are correctly configured on the remote unit. Also confirm that correct remote unit configuration exists at the host site.
  • Page 335 Network Port Configuration window of the RLC Port Configuration property sheet. Refer to “Configuring an RLC port” on page 188 and “Configuring the RLC Connection information” in the Remote Gateway 9150 Installation and Administration Guide (NTP 555-8421-215).

  • Page 336: Software Problems

    PING the remote unit to verify that network connectivity exists. when Ensure that you selected an appropriate file. That is, ensure that the file you attempted to upload is an RLC configuration file. RLC Installation and Administration Guide...

  • Page 337: Display Logs Definitions

    Note: Each time you perform a RLC firmware upgrade, create a backup of the configuration. The configuration database format in the RLC is dependent on the version of firmware installed on the RLC. If you recently downgraded to a previous version of RLC firmware, you may also need to revert to a previous configuration format.

  • Page 338: Qos Testing

    Dedicated PSTN n/w Port field on the same property sheet. Ensure that the Dedicated PSTN n/w Port mentioned above is configured as a network port on the RLC Port Configuration property sheet. Ensure that the appropriate PBX Data port is configured and enabled.
  • Page 339 The connection does not transfer from the IP network to the PSTN when the IP connection is lost. (continued) RLC Installation and Administration Guide What to do Ensure that “Type:Remote” or “Type:Local & Remote” and “Status:Enable” are selected for each active BRI channel.

  • Page 340: Using Configuration Manager Ping

    This section explains how to use the PING option provided in Configuration Manager to verify connectivity. Use this procedure as a troubleshooting tool to determine if you can reach the remote unit, another RLC, or any other device on the network. → Getting there...
  • Page 341 Result: The PING test window displays, showing the PING results. The following is an example of a successful PING. The following is an example of an unsuccessful PING. Click on the Close button. Result: The PING test window closes. RLC Installation and Administration Guide...

  • Page 342: Unsuccessful Ping Options

    It is possible to successfully PING a device on the network and still not be able to log on to that device. If you log on to a device (an RLC) using a serial connection and neglect to log off, you may be able to successfully PING the device but be unable to establish a Telnet connection to it.

  • Page 343: Pstn Connectivity Testing

    In both cases, you can perform the tests on a specified Remote Gateway 9100 Series unit for a specified range of data ports on the RLC. When using the disruptive mode, Nortel recommends that you wait two or three minutes between tests to give the Remote Gateway 9100 Series system time to recover.
  • Page 344 Is the PSTN enabled on the Remote Gateway 9100 Series unit? Is the Remote Gateway 9100 Series unit enabled? Note: During testing, the system reports the status of the test on each RLC port.The meaning of each status message is shown in the following table:...
  • Page 345 A primary channel is brought up from the RLC side. Other channels are tested from the: — RLC to the Remote Gateway 9150 unit — Remote Gateway 9150 unit to RLC in the given range of data ports of the RLC QoS transition is not allowed to happen.

  • Page 346: Troubleshooting

    This depends on how many calls are placed on PSTN while test is in progress. It may not be possible to test some trunks by bringing them up from the RLC or Remote Gateway 9150 unit and vice versa if they are already in use. Troubleshooting If after running the PSTN tests you encounter any PSTN failures, review Chapter 4, “Configuring the host PBX for the RLC”...

  • Page 347: Performing Pstn Connectivity Testing

    Enter the port number of the last port that you want to test PSTN connectivity on in the End Port field. Click on the OK button. When the test is complete, the unit presents a log with test results and statistics. RLC Installation and Administration Guide...

  • Page 348: Syslog Testing

    To perform syslog testing: From the Menu Bar, choose Tests → Syslog. Result: A message displays, similar to the following: Click on the OK button. Examine the syslog server(s) to see if the test was successful. Configuration Manager RLC Installation and Administration Guide...

  • Page 349: Alarms And Alerts

    PBX. These alarms and alerts indicate to the host PBX that the Remote Gateway 9100 Series device is in a state of alarm or alert. The host PBX then produces an alarm or alert through its software.

  • Page 350: Responding To A Catastrophic Failure

    Inoperative hardware If your RLC fails to operate after thorough review of the troubleshooting information in this and related Guides, consult your Nortel distributor for hardware replacement.

  • Page 351: Repair And Warranty Information

    Repair and warranty information The RLC contains no user-serviceable components. If the problem experienced with your RLC persists after you have used all the appropriate procedures in this chapter, refer to the following contact information for repair and warranty help, depending upon your location.

  • Page 352: Asia/Pacific

    Note: When you need warranty and repair service in Central American and Latin American countries, you must first get an RR (repair and return) number from your Nortel distributor before shipping to the Nortel CALA Repair Center. Nortel c/o Wesbell 4019 S.W.

  • Page 353: A Planning Forms

    A p p e n d i x A Planning forms In this appendix Completing the RLC forms Connection Information—16 ports Connection Information—32 ports Online/Offline Table Configuration System expansion worksheet RLC Installation and Administration Guide...

  • Page 354: Completing The Rlc Forms

    MCAs and ATAs that are used to transmit data. If you want to route calls over the PSTN, designate RLC ports to be used as network ports. At the same time, identify the telephone number that will be used to establish the connection with the remote unit.
  • Page 355 Note: You must configure the same security level on both the RLC and remote unit. On the same form, record the following items for the RLC in the “Reach Line Card information” section: IP address, subnet mask, and gateway...

  • Page 356: Connection Information—16 Ports

    *If the security level is provisioned security, RLC’s security identifier: Notes: This RLC provides 32 total ports. Ports 0–15 are Voice ports and ports 16–31 are Data ports. On the host PBX, you must configure Network ports or Remote ports that use MCAs or ATAs (for data transmission) as Data ports.
  • Page 357 ❒ Local TCM ❒ Network ❒ Remote ❒ Local TCM ❒ Network ❒ Remote ❒ Local TCM RLC Installation and Administration Guide PSTN number MCA, ATA, (if Network or FAX? port) ❒ ❒ ❒ ❒ ❒ ❒ ❒ ❒ ❒...
  • Page 358 MCA, ATA, (if Network or FAX? port) ❒ ❒ ❒ ❒ ❒ ❒ ❒ ❒ ❒ ❒ ❒ ❒ ❒ ❒ ❒ ❒ ❒ ❒ RLC Installation and Administration Guide Page 3 of 5 Security ID (if Network IP address port)
  • Page 359 ❒ Local TCM ❒ Network ❒ Remote ❒ Local TCM ❒ Network ❒ Remote ❒ Local TCM RLC Installation and Administration Guide PSTN number MCA, ATA, (if Network or FAX? port) ❒ ❒ ❒ ❒ ❒ ❒ ❒ ❒ ❒...
  • Page 360 ❒ Remote ❒ Local TCM PSTN number MCA, ATA, (if Network or FAX? port) ❒ ❒ ❒ ❒ ❒ ❒ ❒ ❒ ❒ ❒ RLC Installation and Administration Guide Page 5 of 5 Security ID (if Network IP address port)

  • Page 361: Connection Information—32 Ports

    *If the security level is provisioned security, RLC’s security identifiers: Notes: This RLC provides 64 total ports. Ports 0–31 are Voice ports and ports 32–63 are Data ports. On the host PBX, you must configure Network ports or Remote ports that use MCAs or ATAs (for data transmission) as data ports.
  • Page 362 MCA, ATA, (if Network or FAX? port) ❒ ❒ ❒ ❒ ❒ ❒ ❒ ❒ ❒ ❒ ❒ ❒ ❒ ❒ ❒ ❒ ❒ ❒ RLC Installation and Administration Guide Page 2 of 9 Security ID (if Network IP address port)
  • Page 363 ❒ Local telephone ❒ Network ❒ Remote ❒ Local telephone ❒ Network ❒ Remote ❒ Local telephone RLC Installation and Administration Guide PSTN number MCA, ATA, (if Network or FAX? port) ❒ ❒ ❒ ❒ ❒ ❒ ❒ ❒ ❒...
  • Page 364 MCA, ATA, (if Network or FAX? port) ❒ ❒ ❒ ❒ ❒ ❒ ❒ ❒ ❒ ❒ ❒ ❒ ❒ ❒ ❒ ❒ ❒ ❒ RLC Installation and Administration Guide Page 4 of 9 Security ID (if Network IP address port)
  • Page 365 ❒ Local telephone ❒ Network ❒ Remote ❒ Local telephone ❒ Network ❒ Remote ❒ Local telephone RLC Installation and Administration Guide PSTN number MCA, ATA, (if Network or FAX? port) ❒ ❒ ❒ ❒ ❒ ❒ ❒ ❒ ❒...
  • Page 366 MCA, ATA, (if Network or FAX? port) ❒ ❒ ❒ ❒ ❒ ❒ ❒ ❒ ❒ ❒ ❒ ❒ ❒ ❒ ❒ ❒ ❒ ❒ RLC Installation and Administration Guide Page 6 of 9 Security ID (if Network IP address port)
  • Page 367 ❒ Local telephone ❒ Network ❒ Remote ❒ Local telephone ❒ Network ❒ Remote ❒ Local telephone RLC Installation and Administration Guide PSTN number MCA, ATA, (if Network or FAX? port) ❒ ❒ ❒ ❒ ❒ ❒ ❒ ❒ ❒...
  • Page 368 MCA, ATA, (if Network or FAX? port) ❒ ❒ ❒ ❒ ❒ ❒ ❒ ❒ ❒ ❒ ❒ ❒ ❒ ❒ ❒ ❒ ❒ ❒ RLC Installation and Administration Guide Page 8 of 9 Security ID (if Network IP address port)
  • Page 369 ❒ Local telephone ❒ Network ❒ Remote ❒ Local telephone ❒ Network ❒ Remote ❒ Local telephone RLC Installation and Administration Guide PSTN number MCA, ATA, (if Network or FAX? port) ❒ ❒ ❒ ❒ ❒ ❒ ❒ ❒ ❒...

  • Page 370: Online/Offline Table Configuration

    _______ _______ _______ _______ _______ _______ _______ _______ _______ _______ _______ _______ _______ _______ _______ _______ Sunday _______ _______ _______ _______ _______ _______ _______ _______ _______ _______ _______ _______ _______ _______ _______ _______ RLC Installation and Administration Guide Page 1 of 1 _______________...

  • Page 371: System Expansion Worksheet

    System expansion worksheet Number of DSP application modules needed Complete one worksheet for each RLC. 1 How many simultaneous faxes do you want your equipment to support? Multiply the number of simultaneous faxes by two to determine the total number of DSP channels required for fax calls.
  • Page 372 Step 3: _________ x ___________ = _______________ If step 4 is No, the number of simultaneous calls is the same as the number of user stations installed. (Record your response to step 3 here.) Page 2 of 5 ___________ ❒ ❒ RLC Installation and Administration Guide...
  • Page 373 External). Assuming that there are eight voice channels available on a single DSP application module (the current DSP application module channel capacity), and taking into account the eight built-in DSP channels on the RLC and Remote Gateway 9150 unit, determine the number of DSP application...
  • Page 374 7 Record the number of DSP application modules already installed. Note: The RLC shipped from Nortel with one DSP module built in. Your response here must include that module. 8 Calculate how many DSP modules you need to purchase.
  • Page 375 NTDR70xx or NTDR71xx Line Cards. 11 Allow for future growth? Note: All users at a Remote Gateway 9150 site must be assigned to one RLC only. Therefore, future assignment of RLC ports should be considered. For example, if a Remote Gateway 9150 site grows from 8 to 20 users, and 12 more ports are not available on the RLC, then you must reassign of the entire Remote Gateway 9150 site (20 users) to another RLC.
  • Page 376 Planning forms Standard 4.0 RLC Installation and Administration Guide...

  • Page 377: B Sample Configuration Files

    Voice port configuration on the CS 2100 PBX Data port configuration for 9150 on the CS 2100 PBX Data port configuration for 911x on the CS 2100 PBX RLC configuration Remote Gateway 9150 unit configuration Remote Gateway 911x series unit configuration RLC Installation and Administration Guide...

  • Page 378: Example Of A Network

    This section provides an example of a network diagram that shows one host site (with one RLC installed on the host PBX) and one Remote Gateway 9150 unit (with one user station). The purpose of this diagram is to demonstrate the relationship between configuration settings on each unit in the network.

  • Page 379: Network Diagram

    Management IP Network Mask (optional) Host Host PBX ports configuration The TN for each port is the IPE slot number and RLC port number. (0 and 16 in this example.) Connection to RLC information RLC's Unit ID: IP Address: 1.2.3.4...

  • Page 380: Voice Port Configuration On The Meridian 1 Pbx

    Voice port configuration on the Meridian 1 This section shows the configuration settings for the voice port on the Meridian 1 PBX. Generally, define voice ports according to the needs of your remote users. Configuration example This configuration example uses the settings identified in the network diagram shown on page 353.
  • Page 381 04 CFW 4 05 AO6 10 MCR 8234 0 MARP CPND NAME Bryan Dion XPLN 24 DISPLAY_FMT FIRST,LAST 11 AO6 13 DSP RLC Installation and Administration Guide MARP VCE defines the port as a voice port. User’s DN User’s CPND...

  • Page 382: Data Port Configuration For 9150 On The Meridian 1 Pbx

    Meridian 1 PBX This section shows the configuration settings for the data port on the Meridian 1 PBX. The data port provides the communication path between the RLC and the Remote Gateway 9150 unit, and must be configured as an MCA.
  • Page 383 Network ports must be defined as MCA. Baud defaults to 56K, however, the RLC determines actual Baud on a per-call basis. MARP The number that the Remote Gateway 9150 unit needs to connect to the RLC. It must be a DID number.

  • Page 384: Data Port Configuration For 911X On The Meridian 1 Pbx

    Meridian 1 PBX This section shows the configuration settings for the data port on the Meridian 1 PBX. The data port provides the communication path between the RLC and the Remote Gateway 911x series unit, and must be configured as an ATA.
  • Page 385 RLC Installation and Administration Guide VCE defines the port as a voice port. DDGA NAMA MIND PRSD NRWD NRCD NROD The number that the Remote Gateway 911x series unit needs to connect to the RLC. It must be a DID number. MARP...

  • Page 386: Voice Port Configuration On The Cs 2100 Pbx

    (telephones) must be datafilled on the even numbered LENs in the CS 2100 The even numbered ports correspond to ports 0-15 on both the RLC at the host site, and the Remote Gateway 9110, 9115, or 9150 unit(s) at the remote site(s) served by the RLC.
  • Page 387 M0200 ) $ ENTER Y TO CONFIRM,N TO REJECT OR E TO EDIT >y 2000/09/22 12:34:41.571 FRI. RLC Installation and Administration Guide 9 22 PM Site Specific inform ation, is the DN of the instrument Telephone Type. Site Specific inform ation. This will vary between sites Site Specific inform ation.

  • Page 388: Data Port Configuration For 9150 On The Cs 2100 Pbx

    This section shows the configuration settings for the MCA data port on the CS 2100 PBX. The data port provides the communication path between the RLC and the Remote Gateway 9150 unit, and must be configured as an MCA. MCAs must be datafilled on the odd numbered LENs in the CS 2100.
  • Page 389 DPOPTS: >$ LATANAME: >nillata RLC Installation and Administration Guide Site Specific inform ation. This will vary between sites. Field denotes line type. Site Specific inform ation. This will vary between sites. Site Specific inform ation. This will vary between sites.
  • Page 390 E N T E R Y T O C O N F I R M , N T O R E J E C T O R E T O E D I T > y RLC Installation and Administration Guide...

  • Page 391: Data Port Configuration For 911X On The Cs 2100 Pbx

    This section shows the configuration settings for the ATA data port on the CS 2100 PBX. The data port provides the communication path between the RLC and the Remote Gateway 911x unit, and must be configured as an ATA. ATAs must be datafilled on the odd numbered LENs in the CS 2100.
  • Page 392 NETNAME: PUBLIC ADDRESS: OPTIONS: NONE FEATURE ------- NONE This is the card that will be occupying the IPE slot. SUBGRP: 0 NCOS: 64 GND: N PADGRP: DONS DDD44NNNNN 97268NNNNN 9726846779 RLC Installation and Administration Guide RING: Y BNV: NL MNO: Y...

  • Page 393: Rlc Configuration

    RLC configuration This section shows the configuration settings for the RLC. You can obtain a similar configuration printout by performing a configuration download while connected to the RLC. Note: Configuration settings are separated by commas (,). Configuration example This configuration example uses the settings identified in the network diagram shown on page 353.
  • Page 394 Ports configured as local ports Port configured as network port Remote unit connection information (unit 1): remote unit number unit ID security information (inbound and outbound security IDs) remote unit’s IP address network port PSTN number RLC Installation and Administration Guide...
  • Page 395 ONOFFCFG 5,MON,0 00:00 ONOFFCFG 5,TUE,0 00:00 ONOFFCFG 5,WED,0 00:00 ONOFFCFG 5,THU,0 00:00 ONOFFCFG 5,FRI,0 00:00 ONOFFCFG 5,SAT,0 00:00 ONOFFCFG 6,SUN,0 00:00 ONOFFCFG 6,MON,0 00:00 ONOFFCFG 6,TUE,0 00:00 ONOFFCFG 6,WED,0 00:00 ONOFFCFG 6,THU,0 00:00 ONOFFCFG 6,FRI,0 00:00 RLC Installation and Administration Guide...
  • Page 396 FBQOSCFG 3,D,5,6,5,10,10,32 FBQOSCFG 4,D,5,6,5,10,10,32 FBQOSCFG 5,D,5,6,5,10,10,32 FBQOSCFG 6,D,5,6,5,10,10,32 FBQOSCFG 7,D,5,6,5,10,10,32 FBQOSCFG 8,D,5,6,5,10,10,32 FBQOSCFG 9,D,5,6,5,10,10,32 FBQOSCFG 10,D,5,6,5,10,10,32 Item not Configured QoS settings (these are default settings) Caller ID (not configured; one line for each remote unit) RLC Installation and Administration Guide...

  • Page 397: Remote Gateway 9150 Unit Configuration

    APPMODCFG 5,NC,NC APPMODCFG 6,NC,NC APPMODCFG 7,NC,NC SYSCFG 2, Remote site 1 ROUCFG 13:00,0,JAN-13-2000,911,#222,#333,#345,#456,E ACCFG N RLC Installation and Administration Guide 9150 unit’s IP interface information: IP address Subnet mask IP gateway On-board DSP module (module 0) and installed DSP application module...
  • Page 398 RLC PSTN number Port (station) configuration: Port number Local and remote capability CPID Restricted digits Unconfigured ports Note: The default capability is Remote. Fax port configuration: Port number Local and remote capability CPID Restricted digits RLC Installation and Administration Guide...
  • Page 399 TRKGRPCFG 5,D,#65,1.0.0 1.0.1 2.0.0 2.0.1,4008 TRKGRPCFG 6,D,#66,1.0.0 1.0.1 2.0.0 2.0.1,4010 TRKGRPCFG 7,D,#67,1.0.0 1.0.1 2.0.0 2.0.1,4012 TRKGRPCFG 8,D,#68,1.0.0 1.0.1 2.0.0 2.0.1,4014 Item not Configured RLC Installation and Administration Guide Local station feature keys configuration: Port number Feature key number Feature name...

  • Page 400: Remote Gateway 911X Series Unit Configuration

    This section shows the configuration settings for the Remote Gateway 911x series unit. You can obtain a similar configuration printout by performing a configuration download while connected to the Remote Gateway 911x series unit. Note: Configuration settings are separated by commas (,). RLC Installation and Administration Guide...
  • Page 401 Host PBX connection information: RLC’s unit ID security information (inbound and outbound security IDs) RLC’s IP address RLC PSTN number RLC Installation and Administration Guide 911x unit’s IP interface information: IP address Subnet mask IP gateway Unit ID and node name...
  • Page 402 Sample configuration files Standard 4.0 RLC Installation and Administration Guide...

  • Page 403: C Pin-Out Tables For Rlc Multi-I/O Cables

    A p p e n d i x C Pin-out tables for RLC Multi-I/O cables In this appendix Reading the tables RLC Multi-I/O cable–Basic RLC Multi-I/O cable–Enhanced RLC Installation and Administration Guide...

  • Page 404: Reading The Tables

    P1-21 P1-46 P1-22 P1-47 THEN the final column shows the signal carried between the named pins. function of the named pin. RLC Installation and Administration Guide and carries the following signal: P2-5 EN0RXD+. P2-12 EN0RXD-. P2-6 EN0TXD+. P2-13...

  • Page 405: Rlc Multi-I/O Cable–Basic

    P1—the switch’s I/O panel P2—an external (user) Ethernet port P3—serial port to admin PC If you lose your RLC Multi-I/O cable–Basic, contact your Nortel distributor and request order number A0795280 to purchase a new one. RLC Installation and Administration Guide...
  • Page 406 Pin-out information The following table shows the pin-out of the RLC Multi-I/O cable–Basic: pair bundle wire connects P1-21 P2-5 P1-46 P2-12 P1-22 P2-6 P1-47 P2-13 P2-4 P1-17 P3-3 P1-42 P3-2 P1-45 P3-5 P3-1 P3-4 P3-4 P3-6 P3-7 P3-8 RLC Installation and Administration Guide...

  • Page 407: Rlc Multi-I/O Cable–Enhanced

    P3—a serial port to admin PC P4—the switch’s internal Ethernet port P5—the cross-connect to local telephones P6— (for future use) You must order this cable separately by contacting your Nortel distributor and requesting order code A0795281. RLC Installation and Administration Guide...
  • Page 408 Pin-out information The following table shows the pin-out of the RLC Multi-I/O cable–Enhanced: pair bundle wire connects P1-21 P2-5 P1-46 P2-12 P1-22 P2-6 P1-47 P2-13 P2-4 P1-17 P3-3 P1-42 P3-2 P1-45 P3-5 P3-1 P3-4 P3-4 P3-6 P3-7 P3-8 P1-23 P4-5...
  • Page 409 RLC Installation and Administration Guide wire connects P1-2 P5-2 P1-27 P5-27 P1-3 P5-3 P1-28 P5-28 P1-4 P5-4 P1-29 P5-29 P1-5 P5-5 P1-30 P5-30 P1-6 P5-6 P1-31 P5-31 P1-7 P5-7 P1-32 P5-32 P1-8 P5-8 P1-33 P5-33 P1-9 P5-9 P1-34...
  • Page 410 P5-11 P6-4 P5-36 P6-5 P5-12 P6-20 P5-37 P6-6 P5-13 P6-8 P5-38 P6-7 P5-14 P6-17 P5-39 P6-9 RLC Installation and Administration Guide and carries the following signal: TCMT11. TCMR12. TCMT12. TCMR13. TCMT13. TCMR14. TCMT14. TCMR15. TCMT15. (reserved) (reserved) (reserved) (reserved) (reserved)
  • Page 411 RLC Installation and Administration Guide wire connects P5-15 P6-24 P5-40 P6-11 P5-16 P6-15 P5-41 P6-12 and carries the following signal: (reserved) (reserved) (reserved) (reserved)
  • Page 412 Pin-out tables for RLC Multi-I/O cables Standard 4.0 RLC Installation and Administration Guide...
  • Page 413 Adapters can be expansion boards or part of the computer’s main circuitry. administrator A user who is responsible for maintaining the RLC or its associated remote units. agent A person who is responsible for handling customer calls.
  • Page 414 A separate system or built-in feature of a PBX that equally distributes incoming calls to agents. As calls come in, they are placed into a queue (or a waiting line) for the next available agent. The RLC and its associated remote units support all of Nortel’s ACD applications.

  • Page 415: Bridge Port

    Bridge ports are configured on the Remote Gateway 9150 unit and are used to connect branch office trunks through the host PBX to accommodate conference calls, remote station to remote station calls, and so on. A collection of wires that connects the microprocessor and main memory to internal computer components.

  • Page 416: Calling Line Identification

    A method of handling applied to a call while it is waiting to be answered or serviced. caller ID Caller ID is used on the RLC to identify the number of the caller requesting access to one of its ports. It is also used on remote units to authenticate incoming calls from the RLC.
  • Page 417 The part of a client/server architecture that runs on a personal computer or workstation and relies on a server to perform some operations. For example, an e-mail client is an application that enables you to send and receive e-mail. Refer to Call On Demand. RLC Installation and Administration Guide...

  • Page 418: Configuration Manager

    A crash indicates a hardware malfunction or a serious software bug. Customer Local Area Network The LAN that your corporate services and resources connect to. The RLC and its associated remote units both connect to the CLAN. RLC Installation and Administration Guide...
  • Page 419 A series of tiny switches built into circuit boards that enables you to configure a circuit board for a particular type of computer or application. DIP switches are always toggle switches. This means that they have two possible positions: on or off (or 1 or 0). RLC Installation and Administration Guide...
  • Page 420 A program that controls a device. Every device, whether it is a printer, disk drive, or keyboard, must have a driver program. A driver acts like a translator between the device and programs that use the device. Refer to Digital Signal Processor. RLC Installation and Administration Guide...
  • Page 421 DLL. A DLL can be used by several applications at the same time. dynamic port pool A RLC feature that is similar to multiuser ports in that multiple stations can share ports on the RLC. However, users sharing ports from a dynamic pool are assigned to the first available port on the RLC.
  • Page 422 Can be damaging to integrated circuits. Embedded Local Area Network This is the network connection from the host PBX to the RLC. It is an Ethernet LAN that is segmented from the rest of the Ethernet network and enables signaling and administration access to the RLC.
  • Page 423 10 Mbps. event An occurrence or action on the RLC or remote unit, such as the sending or receiving of a message, the opening or closing of an application, or the reporting of an error. Some events are for information only, while others can indicate a problem.
  • Page 424 In Remote Gateway 9100 Series context, the gateway is the device on the network that directs traffic to and from the Remote Gateway 9150 unit or RLC. Gbyte Refer to Gigabyte.

  • Page 425: Host-Controlled Call Mode

    An assigned key on the telephone set at the remote site that is used to establish a connection with the host PBX or to receive incoming calls from the host PBX. host-controlled call mode When a call is placed to someone at the host site, or when someone from the host site calls the remote site, the call is in host-controlled call mode.

  • Page 426: Idle Timer

    The ISDN PRI or TI connection located at the host site. Host trunks are used to route calls from the host PBX to remote sites over the PSTN. A common connection point for all 10BaseT cables connected to a small network.
  • Page 427 Jumpers are sometimes used to configure expansion boards. By placing a jumper plug over a different set of pins, you can change a board’s parameters. Kbyte Refer to kilobyte. RLC Installation and Administration Guide...

  • Page 428: Locally Controlled Call Mode

    When you place a call from a specified local call appearance key, or your call is to another telephone at your branch site, you are in locally controlled call mode. Calls in locally controlled mode are routed through the local PSTN. RLC Installation and Administration Guide...

  • Page 429: Mathematical Expressions

    On PCs, the motherboard is often called the system board. MTBF Mean time between failures. Mu-law A companding method for encoding and decoding audio signals in 24-channel pulse-code-modulated (PCM) systems. Mu-law is the method used in North America and Japan Refer also to A-law. RLC Installation and Administration Guide...
  • Page 430 Refer to Network Interface Card. node A device connected to the network capable of connecting to other network devices. For example, the RLC and each remote unit are nodes on the network. Refer to Number Plan Area. RLC Installation and Administration Guide...
  • Page 431 Refer to Object Linking And Embedding. online/offline table The online/offline table is configured on the RLC. It allows you to schedule times that the host PBX connection is made available to the remote site and the times all telephones at the remote site can use only the local telephone service.
  • Page 432 (such as the RLC and its associated remote units). packetized voice Digital signal processors (DSPs), located in the Remote Gateway 9150 unit and RLC, convert analog voice into digital data. The data is constructed as a UDP/IP voice packet for transmission over an IP network. parity The quality of being either odd or even.
  • Page 433 High priority level allows you to ensure a trunk is always available use PSTN trunking for the host PBX connections move the high priority DN first from the IP network to the PSTN RLC Installation and Administration Guide...
  • Page 434 The term is usually applied to the public telephone network. Quality of Service (QoS) Transitioning Technology Nortel’s patented technology that can automatically switch calls from the IP network to the PSTN when the voice QoS falls below a predetermined threshold, and back to the IP network when the QoS returns to normal.

  • Page 435: Rj-45 Connector

    A telephone set located at the Remote Gateway 9110, 9115, 9150, or Digital Telephone IP Adapter site. remote trunk From the RLC’s point of view, remote trunks are the ISDN BRI connections between the PSTN and the remote unit located at the branch office site. RJ-11 Connector A six-conductor modular jack that is typically wired for four conductors.
  • Page 436 The remote unit sends the branch office security identifier (password) to the RLC for each connection request. The RLC matches the identifier configured for the RLC port. When it finds a match, it grants access to the port and allows the call to proceed.
  • Page 437 (pins) are arranged in a single row protruding from the chip. Simple Network Management Protocol A set of protocols for managing complex networks. SNMP works by sending messages, called protocol data units (PDUs), to different parts of a network and then analyzing the responses. RLC Installation and Administration Guide...
  • Page 438 Refer to Service Profile Identifier. SPRE code A Special Prefix code that is used to initiate use of a host PBX feature. In a Remote Gateway 9100 Series context, SPRE codes are used to toggle a remote site between online and offline modes...

  • Page 439: Subnet Mask

    A typical IP address might be 192.210.34.144. Each part of this address is made up of eight bits. The subnet mask identifies to the RLC or remote unit what portion of the IP address represents the network (and subnetwork) and what portion represents the host.

  • Page 440: Trivial File Transfer Protocol

    TFTP depends on the connectionless datagram delivery service, UDP. trunk A communications link between a PBX and the public central office, or between PBXs. Various trunk types provide services such as Direct Inward Dialing (DID), ISDN, and central office connectivity.

  • Page 441: Trunk Groups

    Prior to transmission, the voice data is compressed; after transmission, the data is converted back to voice data at the destination. Voice compression means that voice consumes less bandwidth, leaving more bandwidth for data or other voice or fax communications. RLC Installation and Administration Guide...
  • Page 442 Voice over Internet Protocol (VoIP) Technology that uses the IP data network to carry the voice conversation and telephone set control signals between a remote site and the host PBX. Wide area network. A computer network that spans a relatively large geographical area.

  • Page 443: Fields Index

    Remote Unit Number 257 Signaling Status 257 Total Up Trunk BW 257 Used IP BW 257 Used Trunk BW 257 RLC Installation and Administration Guide Call Type 254 Callback for PSTN 209 Called Number 254 Caller ID 210 Caller Info Statistics...
  • Page 444 Module Number 270 Name 271 Single Dig Dev ID 270 Total Channels 270 Total Flex Channels 271 Total MIPS 270 Total Reserved Channels 271 Total Tones Channels 271 Total Voice Channels 270 Help (button) 135 RLC Installation and Administration Guide...
  • Page 445 Management IP Mask 182 Min Call Timer 209 Modem Options 205 Module Number 226 NLP 169 RLC Installation and Administration Guide No (number) of Devices 226 Node Name 174, 205 Number of Switches before Lockout 214 OK (button) 135, 140, 145...
  • Page 446 Voice Activity Detection 174 voice compression G.711 190 required VoIP bandwidth 199 G.726 190 required VoIP bandwidth 199 G.729A 190, 192 required VoIP bandwidth 199 G.729A/FAX 190 required VoIP bandwidth 199 required VoIP bandwidth calculation examples 200 RLC Installation and Administration Guide...
  • Page 447 Wish to Enable IP Voice Connection to Remote Wish to Enable PSTN Voice Connection to Re- mote 100 RLC Installation and Administration Guide...
  • Page 448 Fields Index Standard 4.0 RLC Installation and Administration Guide...
  • Page 449 RLC password administration PC RLC Installation and Administration Guide Advanced Configuration settings Alarms and alerts algorithmic delay algorithms, G.711, G.726, G.729A Analog Telephone Adapter (ATA) Remote Gateway 911x series unit...
  • Page 450 RLC’s cables connector table for RLC Multi-I/O cable– Basic identifying for installation NTDR79xx NTDR80xx overview P1, P2, P3, P4, P5 connectors planning the routing of RLC Multi-I/O cable–Basic cable diagram description table RLC Multi-I/O cable–Enhanced cable diagram...
  • Page 451 RLC Installation and Administration Guide troubleshooting starting and viewing system restart, performing system tree Configuration Wizard introduction performing a configuration...
  • Page 452 32-channel board handling grounding installation installation procedure overview quantity reducing call blocking requirement examples requirements supported algorithms DSP configuration procedure DSP Statistics screen dynamic port pooling blocking deregistration overview registration SPRE code RLC Installation and Administration Guide...
  • Page 453 Rx Ucast Speed Tx Disc Tx Err Tx Mcast Tx Octet Tx Ucast Ethernet Interface Statistics screen Ethernet Receive RLC Installation and Administration Guide Ethernet Transmit LED EthRx Disc EthRx Err EthRx Mcast EthRx Ucast EthTx Disc EthTx Err EthTx Mcast...
  • Page 454 DSP application modules grounding handling procedure quantity installing the RLC into the card slot CS 2100 diagnostic failure LED behavior installation planning installing DSP application modules introduction installing the hardware required tools installing the RLC connecting the RLC’s cables...
  • Page 455 Internet Protocol (IP) address addressing and routing connection Remote Connection Configuration default gateway IP Configuration property sheet position of the RLC in the network subnet mask IP Adapters refer to Digital Telephone IP Adapter unit IP configuration saving to Flash IPE modules...
  • Page 456 (example) network port configuration network ports configuration configuring explained how the remote and network ports work RLC Installation and Administration Guide setting together...
  • Page 457 Oper operational characteristics packet voice processing echo cancellation outgoing calls overview overview RLC Installation and Administration Guide P1, P2, P3 connectors P1, P2, P3, P4, P5 connectors packet loss packet loss handling techniques packet voice echo cancellation packet loss handling techniques...
  • Page 458 IPE vs Meridian 1 PBX 11 LED indicators PING failure unsuccessful PING pin-out RLC Multi-I/O cable–Basic RLC Multi-I/O cable–Enhanced pin-out tables for RLC Multi-I/O cables planning network considerations delay delay algorithmic delay network delay total one-way delay planning for installation...
  • Page 459 QoS Transition Configuration sheet QoS Transition Technology configuring QoS Transitioning Technology configuration transition thrashing in Caller Information Statistics overview RLC Installation and Administration Guide QoS Transition Configuration sheet settings transition recovery quality of service refer to QoS Reach Line Card refer to RLC...
  • Page 460 Remote Gateway 9150 unit capacity security single-wide data channel adapters telephone hardware compatibility RLC Card faceplates diagram RLC card slot configuration RLC firmware upgrade RLC Multi-I/O cable–Basic connector table pin-out RLC Multi-I/O cable–Enhanced connector table pin-out plugs testing RLC Installation and Administration Guide –...
  • Page 461 RLC Multi-I/O cables – Basic cable – Enhanced cable – pin-out tables RLC password changing RLC Port Configuration property sheet RLC System Configuration Advanced Configuration Dialtone/DTMF Relay CallParrot DN Discovery DN discovery field descriptions RLC System Configuration field descriptions RNGB...
  • Page 462 QoS transition technology variable security system tree TCM telephone interface telephone hardware compatibility add-on modules footstand key-expansion modules telephone hardware compatibility data channel adapters Nortel’s CTI and ACD applications RLC Installation and Administration Guide...
  • Page 463 PSTN testing software problems symptom descriptions Trunk Connection Statistics introduction Trunk Connection Statistics screen trunks dialing plans Tx Disc RLC Installation and Administration Guide Tx Err Tx Mcast Tx Octet Tx Ucast Tx Voice Samples TYPE Type Unknown Receive Errors...
  • Page 464 Voice over IP mode implementing Windows PC requirements XDLC (extended digital line card) RLC Installation and Administration Guide...
  • Page 466 Copyright © 2005 Nortel. All Rights Reserved. Printed in Canada. All information contained in this document is subject to change without notice. Nortel reserves the right to make changes to equipment design or program components, as progress in engineering, manufacturing methods, or other circumstances may warrant.

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