Nortel RLC Installation And Administration Manual page 333

June 2005
Symptom
An attempt to log off from the
RLC does not work.
The RLC cannot establish a
connection with the remote unit.
RLC Installation and Administration Guide
What to do
It is possible that the administration PC and
the RLC have lost communication with one
another.
Close Configuration Manager, then restart
it.
IP or PSTN installations:
1 Verify security authentication
configuration and ensure that it matches
at both ends. (For example, if using
security identifier, ensure that the
inbound and outbound security
identifiers are correctly configured at
each end.)
2 Ensure that the unit IDs are configured
correctly at each end. An incorrect unit
ID causes security authentication to fail.
3 Verify that the PSTN and IP networks
are operational (up and running) as
appropriate to your location.
4 Ensure that the RLC is enabled on the
host PBX.
Troubleshooting
307