Before You Begin; Identifying Why A Problem Occurred - Nortel RLC Installation And Administration Manual

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Troubleshooting

Before you begin

If you experience problems in setting up or running your RLC, this chapter can
help you to isolate and solve the problem.

Identifying why a problem occurred

Before you begin, ask yourself the questions listed in the following table:
Question
Is this a new
installation?
Did the RLC work, then
suddenly stop
working?
Did you modify the
configuration or
change any hardware
components?
300
IF you
answered THEN do the following steps
yes,
Perform troubleshooting in the
sequence presented in this chapter.
no,
Answer the next question.
yes,
Answer the next question.
no,
Perform troubleshooting in the
sequence presented in this chapter.
yes,
Verify that changes were made
correctly.
Check the hardware components to
ensure they are working correctly.
Perform troubleshooting for the
specific component the problem
appears in.
no,
Contact your telecom or data network
administrator. There may be a
problem with the network.
RLC Installation and Administration Guide
Standard 4.0

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Troubleshooting

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