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June 2005
Online/Offline table overrides
Any remote user can override the settings of the online/offline table if the table
attempts to terminate the connection during a call. A buzz alerts users at the
remote site that the connection is going down in 30 seconds. After the initial
warning, users can enter the online SPRE code on their telephone key pads to
override the termination of the connection. The warning buzz repeats itself 20
and 10 seconds before the system terminates the connection. Any user at the
remote site can avoid going offline by entering the online SPRE code.
Multiple offline periods
You can configure multiple offline entries into the table without configuring
online entries between each offline entries. In this way, you can program the
RLC to terminate a connection that has been left open if a remote site user is
forced to override a scheduled PSTN termination.
For example, Mr. Smith, a remote site user, begins a business call with Mr.
Jones, at 4:45 p.m. on a Friday. The RLC is programmed to terminate his PSTN
connection at 5:00 p.m. However, Mr. Smith overrides the scheduled
termination, and the call continues for another 45 minutes. The business call
succeeds, but the expensive PSTN connection remains up. If the usual schedule
were followed, the connection would not be terminated until lunch time on the
following Monday.
Fortunately, Mr. Smith's system administrator foresaw this situation and
configured offline commands for 6:00, 7:00, and 8:00 p.m. So, the RLC
terminates the PSTN connection at 6:00 p.m. Mr. Smith's company accrues only
15 minutes of unnecessary PSTN charges.
RLC Installation and Administration Guide
Configuring the RLC
217
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Troubleshooting
