Page 1
Nortel Networks Product and Solution Reference Guide for Enterprise Customers End-User Edition – January 2003...
Page 2
Ethernet Switching Routing Multiservice Switching Optical IP Services Content Switching and Networking...
Page 3
Security Voice over IP / Converged PBX / Hybrid PBX Terminals Integrated VoIP Applications Unified Messaging Call Centre / CTi...
Page 4
Self Service Wireless Management ‘One Network’ Overview Consistent Customer Experience Business Connectivity via the Internet Optical IP Telephony Security...
Page 213
Consistent customer experience everywhere Security for all applications and services Business connectivity via the Internet Storage and networking Internet at light speed IP Telephony succeeds traditional Telephony The enterprise network evolves into a unified, adaptable infrastructure A consistent customer experience, everywhere. Business connectivity over the Internet.
Page 214
Storage and networking at light speed. IP Telephony solutions Security inherent in all applications and services. Cost reduction Increased productivity Innovation in customer experience...
Page 224
“...by 2003, 30 percent of the new automated lines in call centres will respond to customers’ speech. The technology pays for itself within six to 18 months in call centres with more than 50 agents...”...
Page 236
Optical Storage Area Networking Solution OPTera Metro 5200 Multiservice Platform DWDM IP/MPLS...
Page 238
Optical Optical Ethernet Solution Optical WAN The Business Policy Switch 2000...
Page 239
The Passport 8600 Ethernet Routing Switch The OPTera Metro 5200 Internet...
Page 240
Today Tomorrow Tomorrow without OE without OE with OE...
Page 242
• Drive productivity and customer service • Unified Messaging, IP contact centre, multimedia collaboration, PC/Web management (Centralised services = centralised support) • Faster roll-out of new services network-wide • Flexible working “Death of distance” • Reduced long distance changes • Reduced wiring costs •...
Page 246
Nortel Networks Unified Security Architecture – ‘Security in our DNA’ Authentication, intrusion detection and risk assessment Protecting confidential data in transit (encryption) Perimeter defence High availability and redundancy of the security system Managing performance demands of security Audit trails...