Ivr Services Support With Tip Protocol - Polycom RealPresence 4000 Administrator's Manual

Polycom® RealPresence Collaboration Server (RMX) 1500/2000/4000 Administrator's Guide
For more information, see "Using External IVR Services via the MCCF-IVR Package" on
page 7-9.

IVR Services Support with TIP Protocol

From Version 8.1, Conference IVR and Entry Queue IVR Services are supported with AVC
TIP protocol in conferences that include both TIP-enabled and non-TIP-enabled endpoints.
TIP-enabled endpoints can be moved from the Entry Queue to the destination conference if
the TIP Co mpatibility Modes settings in the Profile are identical for both conferencing entities
(it is recommended to use the same Profile for both entities).
The IVR services can be enabled for all TIP Compatibility Modes:
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IVR media files, WAV for voice messages and JPG for video slides, are all stored on the
RealPresence Collaboration Server (RMX).
Guidelines
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For more information, see
Default IVR Prompts and Messages
The system is shipped with the following audio prompts and messages:
Table 17-14 Default IVR Messages
Message Type Message Text
General Welcome "Welcome to unified conferencing."
Message
Chairperson "For conference Chairperson Services,
Identifier Request Press the Pound Key. All other
participants please wait..."
17-40
Video only
Video and Content
Prefer TIP
AVC SIP and TIP protocols are supported on the RealPresence Collaboration Server
1500/2000/4000 only.
IVR default audio files are enabled for all TIP Compatibility Modes.
Only Polycom default Welcome slides are available. Custom Welcome slides are not
supported.
TIP-enabled endpoints can send DTMF digits to MCU.
In an mixed TIP environment, there is no support for content in cascaded conferences.
Additionally, Legacy and Lync endpoints cannot view content.
When Played File Name
The participant General_Welcome.wav
enters the
conference IVR
queue
The participant is Chairperson_ Identifier.wav
asked to self-
identify as the
chairperson
Polycom, Inc.