Enabling The Recording Features In A Conference Ivr Service - Polycom RealPresence 4000 Administrator's Manual

Polycom® RealPresence Collaboration Server (RMX) 1500/2000/4000 Administrator's Guide
4

Enabling the Recording Features in a Conference IVR Service

To record a conference, a Conference IVR Service in which the recording messages and DTMF
codes are activated must be assigned to the conference. The default Conference IVR Service
shipped with the RMX includes the recording-related voice messages and default DTMF
codes that enable the conference chairperson to control the recording process from the
endpoint. You can modify these default settings.
To modify the default recording settings for an existing Conference IVR Service:
1
2
3
4
5
6
14-4
Click OK.
The Recording Link is added to the RMX unit.
In the RMX Management pane, click the IVR Services (
The IVR Services are listed in the IVR Services list pane.
To modify the default recording settings, double-click the Conference IVR Service or
right-click and select Properties.
The Conference IVR Service Properties dialog box is displayed.
To assign voice messages other than the default, click the General tab and scroll down
the list of messages to the recording messages.
Select the Recording In Progress message, and then select the appropriate message file
(by default, Recording_in_Progress.wav) from the file list to the right of the field.
Select the Recording Failed message, and then select the appropriate message file (by
default, Recording_Failed.wav) from the file list to the right of the field.
To modify the default DTMF codes, click the DTMF Codes tab.
) button.
Polycom, Inc.