Entry Queues, Ad Hoc Conferences And Sip Factories - Polycom RealPresence 4000 Administrator's Manual

Entry Queues, Ad Hoc Conferences
and SIP Factories
Entry Queues
Entry Queues are supported in AVC Conferencing Mode only.
An Entry Queue (EQ) is a special routing lobby to access conferences. Participants connect
to a single-dial lobby and are routed to their destination conference according to the
Conference ID they enter. The Entry Queue remains in a passive state when there are no
callers in the queue (in between connections) and is automatically activated once a caller
dials its dial-in number.
Participants can be moved from the Entry Queue and the destination conference if both
conferencing entities are set to the same conferencing parameters: Conferencing Mode, Line
rate and video parameters. For example, participants can be moved from SVC Only Entry
Queue to SVC Only conference, or from a mixed CP and SVC Entry Queue to a mix CP and
SVC conference, from CP only Entry Queue to CP only conference.
The maximum of number of Entry Queues that can be defined is:
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The parameters (bit rate and video properties) with which the participants connect to the
Entry Queue and later to their destination conference are defined in the Conference Profile
that is assigned to the Entry Queue. For example, if the Profile Bit Rate is set to 384kbps, all
endpoints connect to the Entry Queue and later to their destination conference using this bit
rate even if they are capable of connecting at higher bit rates.
An Entry Queue IVR Service must be assigned to the Entry Queue to enable the voice
prompts guiding the participants through the connection process. The Entry Queue IVR
Service also includes a video slide that is displayed to the participants while staying in the
Entry Queue (during their connection process).
Different Entry Queues can be created to accommodate different conferencing modes,
conferencing parameters (by assigning different Profiles) and prompts in different
languages (by assigning different Entry Queue IVR Services).
For more information, see "IVR Services List" on page 1-1.
Polycom, Inc.
RealPresence Collaboration Server (RMX) 1500 — 40
RealPresence Collaboration Server (RMX) 2000 — 40
RealPresence Collaboration Server (RMX) 4000 — 80
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