Step 1: Creating The Information Collector Compressed File - Polycom RealPresence 4000 Administrator's Manual

Polycom® RealPresence Collaboration Server (RMX) 1500/2000/4000 Administrator's Guide
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Step 1: Creating the Information Collector Compressed File

To create the compressed file:
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If logs are being collected in order to troubleshoot a specific issue, it is important that the date and
time range include the time and date in which the issue occurred. The default date and time ranges
may not be sufficient.
For example, if a specific issue occurred on October 1, 2013 at 12:15, the From Date and Until Date
should be October 1, 2013, the From Time should be around 12:10, and the Until Time should be
around 12:20.
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Step 2: Saving the Information Collector file.
Step 3: Viewing the information in the Information Collector file.
In the RMX menu, click Administration > Tools > Information Collector.
The Information Collector dialog box is displayed.
Standard Security Mode
In the From Date and Until Date fields, use the arrow keys to define the date range of the
data files to be included in the compressed file.
In the From Time and Until Time fields, use the arrow keys to define the time range of
the data files to be included in the compressed file.
Select check boxes of the information to be collected.
In the Export Path field, click the Browse button and navigate to the directory path
where the compressed file is to be saved.
Click the Collect Information button.
Ultra Secure Mode
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