Creating Audio Prompts And Video Slides - Polycom RealPresence 4000 Administrator's Manual

Creating Audio Prompts and Video Slides

The RMX is shipped with default voice messages (in WAV format) and video slides that are
used for the default IVR services. You can create your own video slides and record the voice
messages for different languages or customize them to your needs.
Recording an Audio Message
To record audio messages, use any sound recording utility available in your computer or
record them professionally in a recording studio. Make sure that recorded message can be
saved as a Wave file (*.wav format) and that the recorded format settings are as defined in
steps 4 and 5 on page 17-32. The files are converted into the RMX internal format during the
upload process.
This section describes the use of the Sound Recorder utility delivered with Windows 95/98/
2000/XP.
To define the format settings for audio messages:
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The format settings for audio messages need to be set only once. The settings will then be
applied to any new audio messages recorded.
The utility or facility used to record audio messages must be capable of producing audio files
with the formats and attributes as shown in the following procedure, namely, PCM, 16.000kHz,
16Bit, Mono.
Windows XP Sound Recorder is one of the utilities that can be used.
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On your PC, click Start > Programs > Accessories > Entertainment > Sound Recorder.
The Sound–Sound Recorder dialog box opens.
To define the recording format, click File > Properties.
The Properties for Sound dialog box opens.
Chapter 17-IVR Services
17-31