Appendix B - Active Alarms - Polycom RealPresence 4000 Administrator's Manual

Table B-1 Active Alarms (Continued)
Alarm Code
CPU slot ID not identified
D channel cannot be established
DEBUG mode enabled
DEBUG mode flags in use
DMA not supported by IDE device
DNS configuration error
DNS not configured in IP Network Service
Encryption Server Error. Failed to
generate the encryption key
Error in external database certificate
Error reading MCU time
eUserMsgCode_Cs_EdgeServerDnsFaile
d
eUserMsgCode_Cs_SipTLS_CertificateH
asExpired
eUserMsgCode_Cs_SipTLS_CertificateS
ubjNameIsNotValid_Or_DnsFailed
eUserMsgCode_Cs_SipTLS_Certificate
WillExpireInLessThanAWeek
eUserMsgCode_Cs_SipTLS_FailedToLo
adOrVerifyCertificateFiles
eUserMsgCode_Cs_SipTLS_Registration
HandshakeFailure
eUserMsgCode_Cs_SipTLS_Registration
ServerNotResponding
Polycom, Inc.
Alarm Description
The CPU slot ID required for Ethernet Settings was not provided by the Shelf
Management.
Possible explanations:
•
System is running in DEBUG mode.
•
System DEBUG mode initiated.
In this mode, additional prints are added and Startup and Recovery Conditions
are different then Non Debug Mode.
Change the DEBUG_MODE flag value to NO and reset the RMX.
The system is using the DEBUG CFG flags.
Possible explanations:
•
DMA (direct memory access) not supported by IDE device: Incompatible
flash card / hard disk being used.
•
Flash card / hard drive are not properly connected to the board / one of the
IDE channels is disconnected.
•
DMA was manually disabled for testing.
Check the DNS configuration.
Configure the DNS in the IP Network Services.
FIPS 140 test failed while generating the new encryption key.
Failed to read MCU time configuration file ([status]).
Manually configure the MCU Time in the RMX Web Client or RMX Manager
Manager application.
Appendix B-Active Alarms
B-3