Avaya Customer Interaction Express 1.0 IVR-Editor User Manual page 4

iv • Contents
What is a connection?................................................................................................ 18
What are corner points?............................................................................................. 18
Error-exit connector................................................................................................................. 19
Setting an error for Logic, Branch and Define variable............................................. 19
Which information do LastError and ErrorInfo contain? .......................................... 20
Condition ................................................................................................................................. 21
Operating method ...................................................................................................... 21
Operators in a condition ............................................................................................ 21
Tags in a condition .................................................................................................... 24
Local variables in a condition.................................................................................... 24
Example for a condition ............................................................................................ 24
Elements .................................................................................................................................. 25
Structure of elements................................................................................................. 25
General properties of all elements ............................................................................. 25
Element: Comment.................................................................................................... 26
Basic elements ......................................................................................................................... 27
Start ........................................................................................................................... 27
End ............................................................................................................................ 27
Logic.......................................................................................................................... 28
Check times ............................................................................................................... 29
Define variable .......................................................................................................... 30
Branch ....................................................................................................................... 32
Wait ........................................................................................................................... 33
Start script ................................................................................................................. 34
Start program............................................................................................................. 35
Speech elements....................................................................................................................... 38
Announcement........................................................................................................... 38
Announcement plus DTMF ....................................................................................... 41
Announcement plus DTMF sequence ....................................................................... 44
Announcement plus speech recognition .................................................................... 48
Text to speech........................................................................................................... 52
Record voice mail...................................................................................................... 55
Record voice mail plus DTMF .................................................................................. 59
Send voice mail as e-mail.......................................................................................... 63
Delete voice mail....................................................................................................... 66
Telephony elements ................................................................................................................. 69
Call ............................................................................................................................ 69
Send DTMF tones ..................................................................................................... 72
Consultation............................................................................................................... 73
Transfer ..................................................................................................................... 77
Toggle........................................................................................................................ 78
Disconnect ................................................................................................................. 79
Release ...................................................................................................................... 80
Information on connection ........................................................................................ 81
Call routing................................................................................................................ 83
Call routing information ............................................................................................ 85
Database elements ................................................................................................................... 87
Background knowledge of database elements .......................................................... 87
Note on modifying or deleting records...................................................................... 91
Open database............................................................................................................ 92
Close database ........................................................................................................... 93
Add record................................................................................................................. 94
Modify record............................................................................................................ 95
Delete records............................................................................................................ 97
SQL query ................................................................................................................. 98
First record .............................................................................................................. 100
Next record .............................................................................................................. 102
Delete record ........................................................................................................... 104
Modify record.......................................................................................................... 105
Variables................................................................................................................................ 106
User Manual CIE 1.0 IVR-Editor