Avaya Customer Interaction Express 1.0 IVR-Editor User Manual page 76

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70 • Terms and elements of the IVR Editor
Exit connectors
Call elements have the following exit connectors. To make it easier for
experienced users to track errors, the table also shows the corresponding CAPI
messages.
Exit
Explanation
connecto
r
This exit connector (Success) is used if
a connection is established.
B
The B-exit connector (busy) is used if
the subscriber is busy. In an I55 PBX,
this exit connector is also used when
the subscriber disconnects the call with
the Disconnect button while it is
ringing. In an ACM PBX, the Timeout-
or Error-exit connector is used,
depending on the maximum call time
(< 1 minute or > 1 minute).
T
The T-exit connector (timeout) is used
if the maximum ring time is exceeded.
Voice Control releases the connection.
W
The W-exit connector (wrong number)
is used if a number that does not exist
was dialed.
I
The I-exit connector (incomplete
number) is used if the time (depending
on PBX and call type external or
internal) for canceling the incomplete
dialing is greater than the element timer
(maximum ring time).
The time for canceling a dial operation
(timer in the PBX) depends on the PBX
and telephone network (fixed network,
mobile phone radio network,
international). The following values are
guidelines.
For specific extension dialing the
element timer (max. ring time) of the
first call element must be about eight
seconds to allow extention dialing of
another Call element via the
"incomplete number" exit.
For calling with full number (without
an extension) the timer must be set to at
least 15 seconds.
The E-exit connector (error) is used in
E
all other cases where a connection
cannot be established.
Note the system variable ErrorInfo.
Cause
-
3491(busy terminal)
34a2 (no B-channel)
3495 (call rejected)
-
3481 (the internal number is
wrong)
349c (invalid number format or
own MSN is wrong)
3481 (the internal number is
wrong)
349f (ordinary end of
connection, error number).
6104)
3490 (ordinary end of
connection or cancellation of
dialing, error number. 6104)
34e6 (ISDN ring time
monitoring, error number).
6109)
3492 (Terminal is unplugged,
error number). 6118)
349b (Destination cannot be
reached, error number). 6118)
User Manual CIE 1.0 IVR-Editor

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