Avaya Customer Interaction Express 1.0 IVR-Editor User Manual page 6

Importing and exporting
Tips and tricks
Glossary
Index
vi • Contents
Print ....................................................................................................................................... 132
Viewing the print preview ....................................................................................... 132
Print ......................................................................................................................... 132
Exporting ............................................................................................................................... 133
Why export data?..................................................................................................... 133
Exporting in IVR format ......................................................................................... 133
Exporting in XML format ....................................................................................... 134
Importing ............................................................................................................................... 135
Note already used names ......................................................................................... 135
Possible import formats ........................................................................................... 135
Importing................................................................................................................. 135
Help with problems................................................................................................................ 136
TTS file is not played .............................................................................................. 136
German umlauts ...................................................................................................... 136
Endless loop in an IVR script .................................................................................. 137
Write-protection for Text to speech element ........................................................... 137
Caller's number cannot be identified....................................................................... 137
Enabled IVR script does not work in Voice Control ............................................... 137
Scroll bar is no longer visible .................................................................................. 138
Tips ........................................................................................................................................ 139
Variables for language............................................................................................. 139
Registry entries for filing......................................................................................... 140
DTMF sequence for fax machine ............................................................................ 140
Example 1: IVR script with database connection .................................................................. 141
Where do you find the example? ............................................................................. 141
Function of the example .......................................................................................... 141
Prepared database .................................................................................................... 141
Notes on the IVR script ........................................................................................... 145
Example 2: IVR scripts Record and play voice mail ............................................................. 149
Where do you find the example? ............................................................................. 149
IVR script: Record voice mail ................................................................................. 149
Illustration of the IVR script.................................................................................... 149
Script: Play voice mail............................................................................................. 150
Voice Control server process................................................................................... 152
Grammar for speech recognition ........................................................................................... 153
Nuance OSR 3.0 ...................................................................................................... 153
Nuance SpeechPearl ................................................................................................ 155
User Manual CIE 1.0 IVR-Editor
133
136
157
159