Avaya Customer Interaction Express 1.0 IVR-Editor User Manual page 19

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User Manual CIE 1.0 IVR-Editor
IVR Scripts
Elements
Telephony elements
IVR Scripts
Elements
Database elements
Please refer to the respective topics for explanations of elements.
Call
Send DTMF tones
Consultation
Transfer
Toggle
Disconnect
Release
Information on connection
Call routing
Call routing information
Open database
Close database
Add record
Modify records
Delete records
Access record
SQL query
First record
Next record
Delete record
Modify record
Meet the IVR Editor module • 13

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