Avaya Customer Interaction Express 1.0 IVR-Editor User Manual page 5

Configuring Tools
Creating an IVR Script
User Manual CIE 1.0 IVR-Editor
Global variables....................................................................................................... 106
List of predefined variables ..................................................................................... 106
Configuring voice units ......................................................................................................... 109
What is a voice unit? ............................................................................................... 109
List of voice units .................................................................................................... 109
Properties of a voice unit......................................................................................... 110
Editing the properties of an IVR script.................................................................... 112
Editing voice mails .................................................................................................. 114
Editing the line allocation........................................................................................ 114
Viewing the IVR script-VU assignment ................................................................................ 115
Opening the view..................................................................................................... 115
What does the IVR script-VU assignment show? ................................................... 115
Defining time off periods....................................................................................................... 116
Time off list ............................................................................................................. 116
Properties of a time off period................................................................................. 116
Working with IVR scripts...................................................................................................... 118
Creating a folder...................................................................................................... 118
Creating an IVR script............................................................................................. 119
Opening an IVR script............................................................................................. 119
Which is the active IVR script? ............................................................................... 120
Moving an IVR script............................................................................................. 120
Changing the name .................................................................................................. 120
Deleting a folder...................................................................................................... 121
Deleting an IVR script............................................................................................. 121
Refresh .................................................................................................................... 121
Changing size and position of windows ................................................................................ 122
Changing the size of a dialog .................................................................................. 122
Hiding or displaying the IVR scripts window ......................................................... 122
Closing all windows ................................................................................................ 122
Arranging windows ................................................................................................. 123
Example for cascading windows ............................................................................. 123
Example for tiled windows...................................................................................... 123
Working with elements.......................................................................................................... 124
Inserting an element ................................................................................................ 124
Editing an element................................................................................................... 124
Moving an element .................................................................................................. 124
Deleing one or more elements ................................................................................. 124
Deleting all elements ............................................................................................... 125
Displaying information on an element (tooltip) ...................................................... 125
Customizing connections....................................................................................................... 126
Connecting elements ............................................................................................... 126
Moving corner points ............................................................................................. 126
Highlighting connections......................................................................................... 126
Deleting connections ............................................................................................... 126
Creating an element ............................................................................................................... 127
Creating a logic element.......................................................................................... 127
Creating an Announcement element........................................................................ 127
Creating and editing local variables....................................................................................... 128
Inserting a local variable ......................................................................................... 128
Editing a local variable............................................................................................ 128
Deleting a local variable.......................................................................................... 129
Saving and enabling............................................................................................................... 130
Save ......................................................................................................................... 130
Enable...................................................................................................................... 130
Script debugging...................................................................................................... 131
109
118
Contents • v