Avaya Customer Interaction Express 1.0 IVR-Editor User Manual page 160

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154 • Tips and tricks
Restrictions
The grammar file is not subject to a
file is limited by the available memo
High processor performance (in the seconds range) is required to activate
complex grammars. The required processor performance can be reduced thr
the use of binary grammars. Because the grammar is loaded from the memo
(cache), the
processor power is reduced if a grammar is activated several times.
Likewise, recognition of a spoken word uses processor power (approximately 1
to 5 seconds).
The first time the Announcement plus speech recognition element is run
through after Voice Control is restarted, the value of Max. speech time (mm:s
must be at least 20 seco
nds. For later cycles, the maximum speech time can be
less.
Notes
If the name of a grammar file is written incorrectly or the grammar has not yet
been loaded, then the gramm
a normal word to be recognize
If the grammar contains errors, the Annou
element is ex
ited via the Error-exit connector.
A grammar that is already loaded and has the same name can be overwritten.
When the grammar is no longer used by Voice Control, the grammar file must
be deleted from the activeGRMFiles folder, and Voice Control must be
restarted.
Checking a grammar
A grammar can be checked for syntactic acc
In addition, the terms and phrases that can be spoken are displayed.
1. Open a command prompt (DOS bo
16. Change to the
Recognizer\bin.
17. Enter parseTool [path of grammar file]\[name o
gen_sentences.
18. Press Enter. The syntax is displa
ny size limitation. The size of the grammar
ry of the server.
ar is not activated. Instead, it is assumed that this is
d.
ncement plus speech recognition
uracy using the parseTool.exe tool.
x).
file C:\Program Files\SpeechWorks\OpenSpeech
yed.
User Manual CIE 1.0 IVR-Editor
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ry
s)
f grammar file] -

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