Avaya Customer Interaction Express 1.0 IVR-Editor User Manual page 46

40 • Terms and elements of the IVR Editor
Properties Explanation
Opens a file manager. You can select a file for the
Browse
announcement.
To specify a UNC path, toggle to
Only the file name, not the folder, is used in the file manager.
The IVR Editor module used to create an IVR script can run on
another PC than the Voice Control server. However, the
perspective of the Voice Control server is essential for
accessing the file. It is thus recommended to work with
variables for the announcement folder.
Opens the Select tag dialog. You can select a tag. You might
CallTags
have to add a reference to certain topics, agent groups, etc.
("ag[agentgroup_1].free").
Opens the Local variables dialog. You can select a variable.
Local variables
Error-exit connector
Announcement elements have an Error-exit connector. A tooltip displays
possible errors at the Error-exit connector with error number and explanation.
Please note that the Announcement element with continuous announcement
(subscriber hangs up) is exited via the Error-exit connector.
Network environment.
User Manual CIE 1.0 IVR-Editor