Avaya Customer Interaction Express 1.0 IVR-Editor User Manual page 81

User Manual CIE 1.0 IVR-Editor
Exit Explanation
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P The P-exit (no passive call) is no
longer used for the following scenario:
The subscriber on hold hangs up while
the subscriber in consultation is being
called.
In this case Voice Control cancels the
consultation call independently.
Since there is no longer a connection,
the Consultation element is exited via
the E-exit with error number 6102.
In the following case the Consultation
element is exited via the P-exit:
If messages overlap, e.g. due to
simultaneous "Answer consultation"
and "Disconnect hold call", the
connection via ISDN can be established
faster than the call on hold can be
released.
E The E-exit connector (error) is used in
all other cases where a connection
cannot be established.
Note the system variable ErrorInfo.
Open exit connectors
In an IVR script you only have to connect the exit connectors Success and Error
with another element. All unassigned exit connectors are automatically routed to
the Error-exit connector.
Error-exit connector
Consultation elements have Error-exit connectors. A tooltip displays possible
errors at the Error-exit connector with error number and explanation.
Cause
3490 (no connection on hold).
349f (ordinary end of
connection, error number).
6102)
34e6 (ISDN ring time
monitoring, error number).
6109)
3492 (Terminal is unplugged,
error number). 6118)
349b (Destination cannot be
reached, error number). 6118)
Terms and elements of the IVR Editor • 75