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User Manual CIE 1.0 IVR-Editor
Properties
Explanation
Announcement Text
Option 4:
Announcement Text
Option 5:
Max. Input time (mm:ss)
Input possible during
announcement
Browse
CallTags
Local variables
Error-exit connector
Announcement plus DTMF elements have Error-exit connectors. A tooltip
displays possible errors at the Error-exit connector with error number and
explanation.
You enter a variable for the file name and a variable for the
folder.
Example:
File:
variable_name
Default folder
Folder
Var. folder:
You enter a file name and a variable for the folder.
Example:
File:
xyz.wav
Default folder
Folder
Var. folder:
Shows the maximum input time. Use the format
minutes:seconds. 5 minutes is the maximum setting.
Determines whether digits entered during the announcement are
recognized or not.
Opens a file manager. You can select a file for the
announcement.
To specify a UNC path, toggle to
Only the file name, not the folder, is used in the file manager.
The IVR Editor module used to create an IVR script can run on
another PC than the Voice Control server. However, the
perspective of the Voice Control server is essential for
accessing the file. It is thus recommended to work with
variables for the announcement folder.
Opens the Select tag dialog. You can select a tag. You might
have to add a reference to certain topics, agent groups, etc.
("ag[agentgroup_1].free").
Opens the Local variables dialog. You can select a variable.
Terms and elements of the IVR Editor • 43
Var.
variable_folder
Var.
variable_folder
Network environment.
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