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User Manual CIE 1.0 IVR-Editor
Properties
Explanation
Save...
With this option you determine the format the voice mail is to
be saved in. If a Var. folder is not specified, the voice mail is
to specified file
saved in the folder specified for announcements in the Window
(overwrite if necessary)
registry. Please note that an existing file is overwritten.
You can select whether a voice mail is saved to be sent as e-mail
or as cc voice mail.
to send as e-mail
(*.wav)
to retrieve as CC
voice mail
File var.:
If you assign a File var. the full file name (path\file
name\extension.wav) is saved there. You need this path, for
example, if you want to use the file in another script. Note that
for this purpose, the file Var must be backed up using the
database elements.
Maximum recording
Specifies the maximum recording time a user is given to speak.
time (mm:ss)
Use the format minutes:seconds.
The minimum setting is 1 second.
The maximum setting is 60 minutes.
DTMF end digits (var)
Specifies the digits to end the voice recording. As an option you
can select a variable containing digits. The variable can be a
local variable or a tag. If you do not enter digits for ending the
recording all keys of a telephone are valid (0, 1, 2, 3, 4, 5, 6, 7,
8, 9, #, *).
You can enter a maximum time of silence. The maximum
Max. time of silence
setting is 60 seconds. If a subscriber does not say anything for
(sec)
the maximum time of silence, no voice mail is recorded and the
element is ended via the E-exit connector. If a subscriber says
something first and then keeps quiet for the maximum time of
silence, the subscriber's spoken words are recorded and the
element is exited via the Success-exit connector.
Opens a file manager. You can select a WAV-file.
Browse
To specify a UNC path, toggle to
Only the file name, not the folder, is used in the file manager.
The IVR Editor module used to create an IVR script can run on
another PC than the Voice Control server. However, the
perspective of the Voice Control server is essential for
accessing the file. It is thus recommended to work with
variables for the announcement folder.
Opens the Select tag dialog. You can select a tag. You might
CallTags
have to add a reference to certain topics, agent groups, etc.
("ag[agentgroup_1].free").
Opens the Local variables dialog. You can select a variable.
Local variables
Error-exit connector
Record voice mail plus DTMF elements have Error-exit connectors. A tooltip
displays possible errors at the Error-exit connector with error number and
explanation.
Network environment.
Terms and elements of the IVR Editor • 61
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