Avaya Customer Interaction Express 1.0 IVR-Editor User Manual page 157

User Manual CIE 1.0 IVR-Editor
Define variable element (2)
The variable field reads CC.VoiceMsgProcessed
value CC.processed or CC.notProcessed.
processed in the Contact Center User Interfa
Delete vo ice mail:
The voice ma il is deleted depending on the input. Set RetrieveVM_notify
variable (e .g. to CC.processed) in the IVR script.
This example shows how
mail.
Tags
The following table shows the used Tags. The tags must be defined in the CIE
system in t he notation indicated below.
Tag
CC.VoiceMsgName
CC.VoiceMsgProcessed
_VMDefault
tag, which is assigned the new
The voice mail is marked as
ce with the CC.processed value.
a variable must be described in order to delete a voice
Description
You must define String as Tag type.
This tag variable contains the file name of the
voice mail.
You must define String as Tag type.
Depending on the flow of the IVR script, the
value CC.processed or CC.notProcessed is
entered in this tag by the Voice Control server .
Has to be created as local variable.
This variable is intended only for voice mail.
This is the default variable for the
CC.VoiceMsgProcessed tag.
Tips and tricks • 151