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User Manual CIE 1.0 IVR-Editor
Properties
Explanation
File
You enter a file name and a variable for the folder.
Option 5:
Example:
Save...
This option is selected to specify the type of voice mail to be
saved. If a Var. folder is not specified, the voice mail is saved in
to specified file
the file specified for announcements in the Window registry.
(overwrite if necessary)
Please note that an existing file is overwritten.
You can select whether a voice mail is saved to be sent as e-mail
or as cc voice mail.
to send as e-mail
(*.wav)
to retrieve as CC
voice mail
File var.:
If you assign a File var. the full file name (path\file
name\extension.wav) is saved there. You need this path, for
example, if you want to use the file in another script. Note that
for this purpose, the file Var must be backed up using the
database elements.
Maximum recording
Specifies the maximum recording time a user is given to speak.
time (mm:ss)
Use the format minutes:seconds.
The minimum setting is 1 second.
The maximum setting is 60 minutes.
You can enter a maximum time of silence. The maximum
Max. time of silence
setting is 60 seconds. If a subscriber does not say anything for
(sec)
the maximum time of silence no voice mail is recorded and the
element is ended via the E-exit connector. If a subscriber says
something first and then keeps quiet for the maximum time of
silence, the words spoken by the subscriber are recorded and the
element is exited via the Success-exit connector.
Opens a file manager. You can select a WAV file.
Browse
To specify a UNC path, toggle to
Only the file name, not the folder, is used in the file manager.
The IVR Editor module used to create an IVR script can run on
another PC than the Voice Control server. However, the
perspective of the Voice Control server is essential for
accessing the file. It is thus recommended to work with
variables for the announcement folder.
Opens the Select tag dialog. You can select a tag. You might
CallTags
have to add a reference to certain topics, agent groups, etc.
("ag[agentgroup_1].free").
Opens the Local variables dialog. You can select a variable.
Local variables
Error-exit connector
Record voice mail elements have Error-exit connectors. A tooltip displays
possible errors at the Error-exit connector with error number and explanation.
File:
xyz.wav
Default folder
Folder
Var. folder:
variable_folder
Terms and elements of the IVR Editor • 57
Var.
Network environment.
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