Avaya Customer Interaction Express 1.0 IVR-Editor User Manual page 154

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148 • Tips and tricks
Reading records
The contents of the individual records are read with the elements First record
and Next record.
For First record elements the DB ID establishes the reference with the datab
The valu
es are read from the previously selected records DBResults. The field
names to be read can also c
The following recor
ds are read with Next record.
The individual fields do not
record element apply.
Update evaluation in DB
After the calculation of averages the updated data is entered in th
record element.
Note on Access
A r
eco
rd is not
modified if an AutoNumber i
u
pdated
with the Modify record element.
Error handling
F
or an easy
-to-follow presentation of the IV
instead of an End element. To handle more
I
VR scripts are d
efined and called up. In thi
VerabschiedungUndAuslösen.
Clo
sing the database is necessary with
a
nother IVR script
.
F
or setting
and calculating variables the Err
t
he next element as well as the Succe
d
efined (after the text).x
xx
Using Tags
If you use CIE system tags, their contents are no longer available after the
connections are cleared.
ome from variables.
have to be specified since the definitions of the First
s entered i
R script use se
frequent er ors
s example th
in the
IV
R script and cannot be done with
or-ex
it connector were connected to
ss-exit connector since the variables are
User Manual CIE 1.0 IVR-Editor
ase.
e Modify
n the table. It can be
veral exit connectors
r
or good-byes, extra
is is the IVR script

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