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User Manual CIE 1.0 IVR-Editor
Properties
Explanation
CallTags
Local variables
Error-exit connector
Announcement plus speech recognition elements have Error-exit connectors.
A tooltip displays possible errors at the Error-exit connector with error number
and explanation.
Variables
In this element, you can use the local variable called _Confidence. These
elements must have already been created with the correct style.
Variables
Explanation
_Confidence
Opens the Select tag dialog. You can select a tag. You might
have to add a reference to certain topics, agent groups, etc.
("ag[agentgroup_1].free").
Opens the Local variables dialog. You can select a variable.
Indicates the confidence level of the word recognition (0 =
not recognized, 1,000 or 10,000 = fully recognized). The
Nuance OSR 3.0 engine sends a value between 0 and 1,000
whereas the Nuance SpeechPearl sends a value between 0
and 10,000.
Terms and elements of the IVR Editor • 51
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