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Processing documents (mail header)
User Manual CIE 1.0 WebClient
You can use various addresses.
Sender addresses
You can use various sender addresses.
Which sender address can I use?
If you are replying to a document, you can select a sender address.
Prerequisite
In order to reply as an agent, you must have the Reply as agent privilege.
Input
1. Click on the From button. The Sender window is displayed.
2. From the list box select the agent (yourself) or a topic. The agent is
separated from the topics by a broken line. The topics are in
alphabetical order.
Does the system provide a default sender address?
The WebClient module provides a default sender address for each type of
outgoing document.
The table below shows the default sender for each type of document.
Document type
New document
Reply to a CallCenter document
Forwarding a CallCenter document
Reply to a document received directly
Forwarding a document received
directly
Can I enter just any sender address?
You cannot enter free text for the sender address. You can only select options
supplied by the system in the list box (agent or topic from the list).
Topic of the
Agent
original
message
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Operation • 41
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