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146 • Tips and tricks
In advanced mode the SQL query is entered directly. This is a very simple query
in this example. SELECT * FROM Fe
Further query possibilities are
All records (statements) are read that received less than 5 assessments.
SELECT * FROM Feedback WHERE AnzAntw < 5
All records (statements) are read in the order determined by the ID (ascending).
SELECT * FROM Feedback ORDER BY ID
Note:
With Microsoft Access you must put strings in quotes if such are queried.
... WHERE Frage="<:variable:>"
The query element is not exited via the Error-exit connector if no matching
records are found. This is not an error since the query could be processed
correctly.
Approaching the topic
If the caller is left alone with this application it is hardly well accepted. One of
the reasons is the use of TTS. It would be better to use human speakers. TTS is
important here especially for prototyping, that is, the formulation of questions.
On the other hand the caller must be prepared and lead towards this application,
e.g. by an employee providing introductory information. During the assessment
the caller must have the possibility to be connected with an employee who can
e.g. assist the caller in answering the questions.
The caller is welcomed and introduced to the topic.
In this example, the caller must rate the questions with marks.
•
1 is the best mark The statement is outright true.
•
6 is the worst mark. The statement is outright false.
This rating scheme matches the German school marks and should be customized
accordingly in other countries. The language is defined with the sprache
variable.
Example
edback.
User Manual CIE 1.0 IVR-Editor
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