Table of Contents
Advertisement
50 • Terms and elements of the IVR Editor
Properties
Explanation
Announcement Text
Option 4:
Announcement Text
Option 5:
Allowed terms
Add
Delete
Result variable
Max. speech time
(mm:ss)
Voice recognition
during announcement
Browse
You enter a variable for the file name and a variable for the
folder.
Example:
File:
variable_name
Default folder
Folder
Var. folder:
You enter a file name and a variable for the folder.
Example:
File:
xyz.wav
Default folder
Folder
Var. folder:
Shows the allowed terms. You can add any number of terms.
Allowed terms can e.g. be Yes and No. We recommend not
allowing more than ten words.
When you enter the keyword DTMF, telephone keystrokes are
also recognized (see above).
You can integrate any grammar file you wish by means of a
local variable. For more information, refer to Tips and Tricks -
Grammar for Speech recognition.
Adds an allowed term.
Deletes a selected term.
Specifies the result variable the input (recognized word) is
written to. If none of the terms can be recognized, the result
variable is empty.
Specified the maximum speech time allotted to a user to say
something. Use the format minutes:seconds. 5 minutes is the
maximum setting. After the maximum speech time is over it is
distributed to the Error-exit connector.
Specifies if speech recognition is active during an
announcement.
Opens a file manager. You can select a file for the
announcement.
To specify a UNC path, toggle to
Only the file name, not the folder, is used in the file manager.
The IVR Editor module used to create an IVR script can run on
another PC than the Voice Control server. However, the
perspective of the Voice Control server is essential for
accessing the file. It is thus recommended to work with
variables for the announcement folder.
Var.
variable_folder
Var.
variable_folder
Network environment.
User Manual CIE 1.0 IVR-Editor
Advertisement
Table of Contents
