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82 • Terms and elements of the IVR Editor
Icons
The IVR Editor module uses the following icons for the Information on
connection element.
Icon in the catalog of elements
Properties
The table below shows the properties of element Information on connection.
For information on general element properties, see General properties of all
elements on page 25.
Properties
Explanation
About
Result variable
CallTags
Local variables
Error-exit connector
Information on connection elements have an Error-exit connector. A tooltip
displays possible errors at the Error-exit connector with error number and
explanation.
Icon in the IVR script
You can select information. The following types of
information are possible. Number of called party, Caller's
number or Routing number.
Specifies a tag or variable the information is saved to. You
can thus retrieve this information e.g. in a Logic element.
Opens the Select tag dialog. You can select a tag. You
might have to add a reference to certain topics, agent
groups, etc. ("ag[agentgroup_1].free").
Opens the Local variables dialog. You can select a
variable.
User Manual CIE 1.0 IVR-Editor
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