Avaya Customer Interaction Express 1.0 IVR-Editor User Manual page 71

User Manual CIE 1.0 IVR-Editor
Properties Explanation
Opens a file manager. You can select a WAV file.
Browse
To specify a UNC path, toggle to
Only the file name, not the folder, is used in the file manager.
The IVR Editor module used to create an IVR script can run on
another PC than the Voice Control server. However, the
perspective of the Voice Control server is essential for
accessing the file. It is thus recommended to work with
variables for the announcement folder.
Opens the Select tag dialog. You can select a tag. You might
CallTags
have to add a reference to certain topics, agent groups, etc.
("ag[agentgroup_1].free").
Opens the Local variables dialog. You can select a variable.
Local variables
Error-exit connector
Send voice mail as e-mail elements have Error-exit connectors. A tooltip
displays possible errors at the Error-exit connector with error number and
explanation.
Variables
In this element, you can use local variables with the names _From,
_ReturnPath, _Subject, _Body, _AuthAccount and _AuthPassword. These
elements must have already been created in the correct style.
Variables Explanation
_From
_ReturnPath
_Subject
_Body
_AuthAccount
_AuthPassword
No connection to the mail server
If there is no connection to the mailserver at the time the e-mail is sent, the e-
mail is temporarily saved to a folder, and Voice Control automatically tries to
resend the e-mail at regular intervals. This spooler mode is only activated if the
error code for a faulty connection to the mailserver has been output at the error-
exit connector. In all other cases, the IVR script must be constructed such that
the e-mail is resent with different parameters in this case.
Displays the sender.
Displays the e-mail address to which a reply is sent.
Displays the subject.
Shows the text of the e-mail.
Shows the SMTP user name.
Shows the SMTP password.
Terms and elements of the IVR Editor • 65
Network environment.