Troubleshooting License File Problems - Avaya DEFINITY Server R Manual

Troubleshooting an Upgrade

Troubleshooting License File problems

Problems with License Files occur when
The processor serial number does not match the serial number in the
License File.
The current switch software version does not match the version number in
the License File.
The feature usage does not match the License File
License checks occur when
Initializing the switch software (new or upgrade).
Hourly when the switch is running normally.
Mismatches between the License File and the license file serial number, the
software version, or the feature mask generate error messages to alert you to the
License Mode.
Alarms and visual indicators
Alarming strategy
Whenever the system detects a problem with the License File or there is no
License File installed, the system generates a major alarm that is logged in the
Hardware Error Log. To view the log:
1. At the SAT, type display errors and press
The Error Report screen appears.
2. Type lic-file in the Category field or select it from the help menu for that
field.
3. Press
The Hardware Error Report -- Active Alarms screen appears.
4. Check the report for LIC-ERR or NO-LIC errors in the Mtce Name
(Maintenance Name) field.
5. If there is also a number in the Err Type (Error Type) field, record that
number and look up its meaning in the respective maintenance object.
B-8
Issue 7 November 2003
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