Switch Configuration File - Avaya DEFINITY Server R Manual

Upgrading Release 9/10r to Avaya DEFINITY Server R
Running Avaya Communication Manager
No direct connection
NOTE:
If you are upgrading from Release 10 to Avaya Communication Manager,
omit this section.
If you do not have a direct connection between RFA and the switch and you are
upgrading from Release 9 to Avaya Communication Manager:
1. Run the Features Extraction Tool (FET) from your laptop/PC to create a

Switch Configuration File.

2. When prompted, type in the Transaction ID number.
3. Use the FET instructions to create a new switch connection profile.
4. Create the Switch Configuration File.
5. Upload the Switch Configuration File to the RFA website.
6. Deliver the License File to your laptop/PC for installation later in this
procedure.
If you have problems with RFA
If you get an error message that a hardware serial number is not in the SAP
database, you must call the RFA Helpdesk
SAP information.
Table 1-3. RFA Helpdesk contact numbers
Where
Channel:
U.S. and Canada
Variable Workforce
Group
Avaya contractors
U.S. and Canada
EMEA
1-8
Issue 7 November 2003
(Table 1-3) to have them correct the
Phone
Who number/URL
877-615-4174
Avaya
Associates
Members
Contractors
Business 866-800-5194
Partners
Direct and +31-70-414-8720
Business
or
Partners
http://www.avayan
etwork.com
Prompt or
selection
Prompt 8
Prompt 8
Prompt 3
Select GSO;
select EMEA
Continued on next page
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