HPE ProLiant ML10 Gen9 Maintenance And Service Manual
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HPE ProLiant ML10 Gen9 Maintenance And Service Manual

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HPE ProLiant ML10 Gen9 Server
Maintenance and Service Guide
Abstract
This guide describes identification and maintenance procedures, diagnostic tools, specifications and requirements for hardware
components and software. This guide is for an experienced service technician. Hewlett Packard Enterprise assumes that you are qualified
in the servicing of computer equipment, trained in recognizing hazards in products, and are familiar with weight and stability precautions.
Part Number: 833835-002
April 2016
Edition: 2

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Summary of Contents for HPE ProLiant ML10 Gen9

  • Page 1 HPE ProLiant ML10 Gen9 Server Maintenance and Service Guide Abstract This guide describes identification and maintenance procedures, diagnostic tools, specifications and requirements for hardware components and software. This guide is for an experienced service technician. Hewlett Packard Enterprise assumes that you are qualified in the servicing of computer equipment, trained in recognizing hazards in products, and are familiar with weight and stability precautions.
  • Page 2 © Copyright 2016 Hewlett Packard Enterprise Development LP The information contained herein is subject to change without notice. The only warranties for Hewlett Packard Enterprise products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty.

  • Page 3: Table Of Contents

    Contents Customer self repair..........................5 Parts only warranty service ............................5 Illustrated parts catalog ........................... 15 Mechanical components ............................15 System components ............................... 18 Removal and replacement procedures ....................22 Required tools ................................ 22 Safety considerations ............................. 22 Preventing electrostatic discharge....................... 22 Symbols on equipment ..........................
  • Page 4 Cabling ..............................65 Cabling overview ..............................65 Storage cabling ..............................65 Drive power cabling (4 drives installation) ....................65 Drive power cabling (6 drives installation) ....................66 Drive SATA cabling ............................. 66 Optical drive cabling ............................... 67 Front LEDs and power button module cabling ....................... 67 Front USB cabling ..............................

  • Page 5: Customer Self Repair

    For more information about the Hewlett Packard Enterprise CSR program, contact your local service provider. For the North American program, go to the Hewlett Packard Enterprise CSR website (http://www.hpe.com/support/selfrepair). Parts only warranty service Your Hewlett Packard Enterprise Limited Warranty may include a parts only warranty service. Under the terms of parts only warranty service, Hewlett Packard Enterprise will provide replacement parts free of charge.
  • Page 6 Pour plus d'informations sur le programme CSR de Hewlett Packard Enterprise, contactez votre Mainteneur Agrée local. Pour plus d'informations sur ce programme en Amérique du Nord, consultez le site Web Hewlett Packard Enterprise (http://www.hpe.com/support/selfrepair). Service de garantie "pièces seules" Votre garantie limitée Hewlett Packard Enterprise peut inclure un service de garantie "pièces seules".
  • Page 7 Per ulteriori informazioni sul programma CSR di Hewlett Packard Enterprise, contattare il centro di assistenza di zona. Per il programma in Nord America fare riferimento al sito Web (http://www.hpe.com/support/selfrepair). Servizio di garanzia per i soli componenti La garanzia limitata Hewlett Packard Enterprise può includere un servizio di garanzia per i soli componenti.
  • Page 8 Weitere Informationen über das Hewlett Packard Enterprise Customer Self Repair Programm erhalten Sie von Ihrem Servicepartner vor Ort. Informationen über das CSR-Programm in Nordamerika finden Sie auf der Hewlett Packard Enterprise Website unter (http://www.hpe.com/support/selfrepair). Parts-only Warranty Service (Garantieservice ausschließlich für Teile) Ihre Hewlett Packard Enterprise Garantie umfasst möglicherweise einen Parts-only Warranty Service...
  • Page 9 Packard Enterprise, póngase en contacto con su proveedor de servicios local. Si está interesado en el programa para Norteamérica, visite la página web de Hewlett Packard Enterprise CSR (http://www.hpe.com/support/selfrepair). Servicio de garantía exclusivo de componentes La garantía limitada de Hewlett Packard Enterprise puede que incluya un servicio de garantía exclusivo de componentes.
  • Page 10 Neem contact op met een Service Partner voor meer informatie over het Customer Self Repair programma van Hewlett Packard Enterprise. Informatie over Service Partners vindt u op de Hewlett Packard Enterprise website (http://www.hpe.com/support/selfrepair). Garantieservice "Parts Only" Het is mogelijk dat de Hewlett Packard Enterprise garantie alleen de garantieservice "Parts Only" omvat.
  • Page 11 Para obter mais informações sobre o programa de reparo feito pelo cliente da Hewlett Packard Enterprise, entre em contato com o fornecedor de serviços local. Para o programa norte-americano, visite o site da Hewlett Packard Enterprise (http://www.hpe.com/support/selfrepair). Serviço de garantia apenas para peças A garantia limitada da Hewlett Packard Enterprise pode incluir um serviço de garantia apenas para...
  • Page 12 Customer self repair 12...
  • Page 13 Customer self repair 13...
  • Page 14 Customer self repair 14...

  • Page 15: Illustrated Parts Catalog

    Illustrated parts catalog Mechanical components Hewlett Packard Enterprise continually improves and changes product parts. For complete and current supported parts information, see the Hewlett Packard Enterprise PartSurfer website (http://www.hpe.com/info/partssurfer). Item Description Spare part Customer self number repair (on page 5)
  • Page 16 Obbligatorio—Parti per le quali il cliente è tenuto a effettuare autonomamente la riparazione. Se si richiede l'intervento di Hewlett Packard Enterprise per la sostituzione di queste parti, al cliente verranno addebitate le spese di viaggio e manodopera dell'operazione. Facoltativo—Parti per le quali la riparazione in autonomia da parte del cliente è facoltativa. Queste parti sono progettate per consentire anche la riparazione da parte del cliente.
  • Page 17 Illustrated parts catalog 17...

  • Page 18: System Components

    System components Hewlett Packard Enterprise continually improves and changes product parts. For complete and current supported parts information, see the Hewlett Packard Enterprise PartSurfer website (http://www.hpe.com/info/partssurfer). Item Description Spare part Customer self number repair (on page System board assembly (includes alcohol pad and...
  • Page 19 Spare part Customer self Item Description number repair (on page g) 3.60-Ghz Intel Xeon E3-1275 v5 processor, 4C, 8 842930-001 Optional MB, 80 W* h) 3.70-Ghz Intel Core i3-6100 processor, 2C, 3 MB, 842931-001 Optional 51 W* i) 3.80-Ghz Intel Core i3-6300 processor, 2C, 4 MB, 842932-001 Optional 51 W*...
  • Page 20 Obbligatorio—Parti per le quali il cliente è tenuto a effettuare autonomamente la riparazione. Se si richiede l'intervento di Hewlett Packard Enterprise per la sostituzione di queste parti, al cliente verranno addebitate le spese di viaggio e manodopera dell'operazione. Facoltativo—Parti per le quali la riparazione in autonomia da parte del cliente è facoltativa. Queste parti sono progettate per consentire anche la riparazione da parte del cliente.
  • Page 21 Illustrated parts catalog 21...

  • Page 22: Removal And Replacement Procedures

    Removal and replacement procedures Required tools You need the following items for some procedures: • T-10/T-15 Torx screwdriver • Phillips screwdriver Safety considerations Before performing service procedures, review all the safety information. Preventing electrostatic discharge To prevent damaging the system, be aware of the precautions you need to follow when setting up the system or handling parts.

  • Page 23: Server Warnings And Cautions

    This symbol indicates the presence of a hot surface or hot component. If this surface is contacted, the potential for injury exists. WARNING: To reduce the risk of injury from a hot component, allow the surface to cool before touching. This symbol indicates that the component exceeds the recommended weight for one individual to handle safely.

  • Page 24: Power Down The Server

    Power down the server Before powering down the server for any upgrade or maintenance procedures, perform a backup of critical server data and programs. WARNING: To reduce the risk of personal injury, electric shock, or damage to the equipment, remove the power cord to remove power from the server. The front panel Power On/Standby button does not completely shut off system power.

  • Page 25: Tower Bezel

    Lift the access panel away from the chassis. Tower bezel Power down the server (on page 24). Remove all power: Disconnect each power cord from the power source. Disconnect each power cord from the server. Remove the access panel (on page 24). Remove all USB devices from the front I/O assembly.

  • Page 26: Hard Drives

    Open the tower bezel. Hard drives Drive 1 and 2 in the drive bays CAUTION: To prevent improper cooling and thermal damage, do not operate the server unless all bays are populated with either a component or a blank. To remove the component: Power down the server (on page 24).
  • Page 27 Disconnect SATA cable from SATA 1 connector on the system board. Remove the drive from bay 1. Remove the drive support bracket from the drive. Retain the support bracket for future use. Removal and replacement procedures 27...

  • Page 28: Drive 3 Through 5 In The Drive Cage

    To replace the component, reverse the removal procedure. Drive 3 through 5 in the drive cage CAUTION: To prevent improper cooling and thermal damage, do not operate the server unless all bays are populated with either a component or a blank. To remove the component: Power down the server (on page 24).

  • Page 29: Drive 6 In The Drive Enablement Option

    Remove the drive cage from the chassis. Remove the drive from the drive cage. To replace the component, reverse the removal procedure. Drive 6 in the drive enablement option CAUTION: To prevent improper cooling and thermal damage, do not operate the server unless all bays are populated with either a component or a blank.
  • Page 30 Remove the tower bezel ("Tower bezel" on page 25). To disconnect power and SATA cables from drive 6 and the system board, do the following: Disconnect SATA cable from drive 6. Disconnect power cable from drive 6. Disconnect SATA cable from the system board. Remove the drive cage from the chassis.

  • Page 31: Slim Optical Drive

    Remove the drive from the drive cage. To replace the component, reverse the removal procedure. Slim optical drive To remove the component: Power down the server (on page 24). Remove all power: Disconnect each power cord from the power source. Disconnect each power cord from the server.
  • Page 32 Disconnect SATA and power cable from the optical disk drive connector on the system board. Remove the optical disk drive cage from the chassis. Removal and replacement procedures 32...

  • Page 33: System Fan

    Remove the drive from the optical disk drive cage. To replace the component, reverse the removal procedure. System fan CAUTION: To prevent improper cooling and thermal damage, do not operate the server unless all bays are populated with either a component or a blank. To remove the component: Power down the server (on page 24).

  • Page 34: Expansion Board

    Remove the fan module. To replace the component, reverse the removal procedure. Expansion board To remove the component: Power down the server (on page 24). Remove all power: Disconnect each power cord from the power source. Disconnect each power cord from the server. Remove the access panel (on page 24).

  • Page 35: Front Usb Module

    Remove the expansion board. To replace the components, reverse the removal procedure. Front USB module CAUTION: To prevent damage to electrical components, take the appropriate anti-static precautions before beginning any installation, removal, or replacement procedure. Improper grounding can cause electrostatic discharge. To remove the component: Power down the server (on page 24).

  • Page 36: Front Leds And Power Button Module

    Disconnect the front USB module cable from the system board. Remove the front USB module: Remove one screw on the module from the front panel. Move the module down and pull the cable out from the chassis. To replace the components, reverse the removal procedure. Front LEDs and power button module To remove the component: Power down the server (on page 24).

  • Page 37: Ambient Temperature Sensor Cable

    Place the server on its side. Disconnect the front LEDs and power button module. Remove the front LEDs and buttons cable: Press LEDs inward into the chassis. Release the power button. Pull the front LEDs and power button module cable away from the chassis. Use both hands to ensure the two LEDs get through the power buttons hole.
  • Page 38 Disconnect each power cord from the server. Remove the access panel (on page 24). Remove the tower bezel ("Tower bezel" on page 25). Place the server on its side. Open the clip and release sensor from the chassis. If drive 3 through 5 are installed, do the following: Disconnect SATA and power cables from drives.

  • Page 39: Dimms

    Disconnect the ambient temperature sensor cable from the system board. To replace the component, reverse the removal procedure. DIMMs To remove the component: Power down the server (on page 24). Remove all power: Disconnect each power cord from the power source. Disconnect each power cord from the server.

  • Page 40: Heatsink

    Heatsink WARNING: To reduce the risk of personal injury from hot surfaces, allow the drives and the internal system components to cool before touching them. CAUTION: To prevent damage to electrical components, take the appropriate anti-static precautions before beginning any installation, removal, or replacement procedure. Improper grounding can cause electrostatic discharge.
  • Page 41 Remove the thermal interface protective cover from the heatsink. Install the heatsink: Position the heatsink on the processor backplate. Tighten one pair of diagonally opposite screws halfway, and then tighten the other pair of screws. Finish the installation by completely tightening the screws in the same sequence. Connect the processor fan cable.

  • Page 42: Processor

    Processor WARNING: To reduce the risk of personal injury from hot surfaces, allow the drives and the internal system components to cool before touching them. CAUTION: To avoid damage to the processor and system board, only authorized personnel should attempt to replace or install the processor in this server. CAUTION: To prevent possible server malfunction and damage to the equipment, multiprocessor configurations must contain processors with the same part number.
  • Page 43 CAUTION: To avoid damage to the processor, do not touch the bottom of the processor, especially the contact area. CAUTION: The pins on the processor socket are very fragile. Any damage to them may require replacing the system board. Open the processor locking lever, and then open the processor retaining bracket. Hold the processor by the edges, and then lift it out of the socket.
  • Page 44 Install the processor. Use the notches on both sides of the processor to properly align it into the socket. CAUTION: Be sure to close the processor socket retaining bracket before closing the processor locking lever. The lever should close without resistance. Forcing the lever closed can damage the processor and socket, requiring system board replacement.

  • Page 45: System Board

    Apply all the grease to the top of the processor in the following pattern to ensure even distribution. Install the heatsink: Position the heatsink on the processor backplate. Tighten one pair of diagonally opposite screws halfway, and then tighten the other pair of screws. Finish the installation by completely tightening the screws in the same sequence.
  • Page 46 WARNING: To reduce the risk of personal injury from hot surfaces, allow the drives and the internal system components to cool before touching them. CAUTION: To prevent damage to electrical components, take the appropriate anti-static precautions before beginning any installation, removal, or replacement procedure. Improper grounding can cause electrostatic discharge.
  • Page 47 Open the processor locking lever, and then open the processor retaining bracket. Hold the processor by the edges, and then lift it out of the socket. CAUTION: When returning a damaged system board to Hewlett Packard Enterprise, always install all processor socket covers to prevent damage to the processor sockets and system board.
  • Page 48 Remove the failed system board. To replace the system board: Install the system board. Removal and replacement procedures 48...
  • Page 49 Open the processor locking lever, and then open the processor retaining bracket. CAUTION: To avoid damage to the processor, do not touch the bottom of the processor, especially the contact area. CAUTION: Failure to completely open the processor locking lever prevents the processor from seating during installation, leading to hardware damage.
  • Page 50 Install the processor. Use the notches on both sides of the processor to properly align it into the socket. CAUTION: Be sure to close the processor socket retaining bracket before closing the processor locking lever. The lever should close without resistance. Forcing the lever closed can damage the processor and socket, requiring system board replacement.
  • Page 51 Apply all the grease to the top of the processor in the following pattern to ensure even distribution. Install the heatsink: Position the heatsink on the processor backplate. Tighten one pair of diagonally opposite screws halfway, and then tighten the other pair of screws. Finish the installation by completely tightening the screws in the same sequence.

  • Page 52: System Battery

    System battery If the server no longer automatically displays the correct date and time, then replace the battery that provides power to the real-time clock. Under normal use, battery life is 5 to 10 years. WARNING: The computer contains an internal lithium manganese dioxide, a vanadium pentoxide, or an alkaline battery pack.
  • Page 53 WARNING: To reduce the risk of electric shock or damage to the equipment: • Do not disable the power cord grounding plug. The grounding plug is an important safety feature. • Plug the power cord into a grounded (earthed) electrical outlet that is easily accessible at all times.

  • Page 54: Hp Trusted Platform Module

    HP Trusted Platform Module The TPM is not a customer-removable part. CAUTION: Any attempt to remove an installed TPM from the system board breaks or disfigures the TPM security rivet. Upon locating a broken or disfigured rivet on an installed TPM, administrators should consider the system compromised and take appropriate measures to ensure the integrity of the system data.

  • Page 55: Troubleshooting

    Troubleshooting Troubleshooting resources The HPE ProLiant ML10 Gen9 Troubleshooting Guide provides procedures for resolving common problems and comprehensive courses of action for fault isolation and identification, issue resolution, and software maintenance. To view the guide, select a language: • English (http://www.hpe.com/support/ML10Gen9-TSG-en) •...

  • Page 56: Diagnostic Tools

    Product QuickSpecs For more information about product features, specifications, options, configurations, and compatibility, see the product QuickSpecs on the Hewlett Packard Enterprise website (http://www.hpe.com/info/qs). Intel Management and Security Status The utility application enables users to view the status of a platform's support for Intel AMT and Standard Manageability programs, and allows users to configure the Intel AMT and Standard Manageability in the Microsoft Windows environment.

  • Page 57: Configuring The System Bios Using Setup Utility

    • Configures the system from the AMI BIOS Setup Utility Using the Setup program, you can install, configure, and optimize the hardware devices on your system such as memory or disk drives. In addition, you can enable various features such as PXE boot.

  • Page 58: Component Identification

    Component identification Front panel components Item Description Media bay USB 2.0 connectors Hard drive bays Drive cage Ambient temperature sensor Component identification 58...

  • Page 59: Front Panel Leds And Buttons

    Front panel LEDs and buttons Item Description Status Power On/Standby button Solid green = System on and system power LED Solid amber = System in standby Off = No power present* Health LED Solid green = Normal Solid amber = Thermal warning Flashing amber = Critical thermal issue†...

  • Page 60: Rear Panel Components

    Rear panel components Item Description Power supply Kensington security slot Slot 1, PCIe3 x8 (8,4,1)* Slot 2, PCIe3 x16 (16,8,4,1)* Slot 3, PCIe3 x4 (4,1)* Slot 4, PCIe3 x4 (4,1)* NIC connector USB 3.0 connectors Display Ports * For more information on the expansion slot specifications, see "PCIe expansion slot definitions (on page 63)." Component identification 60...

  • Page 61: Rear Panel Leds And Buttons

    Rear panel LEDs and buttons Item Description Status Power supply LED Solid green = One or more of the following conditions exists: Normal Power supply is in standby mode. Off = One or more of the following conditions exists: Power is unavailable. Power supply failed.

  • Page 62: System Board Components

    System board components Item Description System fan connector Internal USB 2.0 connector Front LEDs and power button module connector Processor 24-pin power supply connector SATA connector 1 SATA connector 2 SATA connector 3 SATA 6 and optical drive shared connector Front USB connector SATA connector 4 SATA connector 5...

  • Page 63: Pcie Expansion Slot Definitions

    The server supports up to 6 LFF non-hot-plug drives when a drive enablement option is installed in the upper media bay, or 5 LFF non-hot-plug drives plus one optical drive when a slim optical drive enablement option is installed in the upper media bay. For more information, see the HPE ProLiant ML10 Gen9 Server User Guide (http://www.hpe.com/support/ML10Gen9/docs).
  • Page 64 The following image shows the drive numbering. Component identification 64...

  • Page 65: Cabling

    For information on cabling peripheral components, see the white paper on high-density deployment at the Hewlett Packard Enterprise website. (http://www.hpe.com/products/servers/platforms) CAUTION: When routing cables, always be sure that the cables are not in a position where they can be pinched or crimped.

  • Page 66: Drive Power Cabling (6 Drives Installation)

    Drive power cabling (6 drives installation) Item Description Drive power cable for drive 1, 2, and 6 Extension power cable Drive power cable for drive 3 to 5 Extension power cable Drive SATA cabling Item Description Drive 1 to SATA 1 on system board Drive 2 to SATA 2 on system board Drive 3 to SATA 3 on system board Drive 4 to SATA 4 on system board...

  • Page 67: Optical Drive Cabling

    Item Description Drive 5 to SATA 5 on system board Drive 6 to SATA 6 and optical drive shared connector on system board Optical drive cabling Front LEDs and power button module cabling Cabling 67...

  • Page 68: Front Usb Cabling

    Front USB cabling Fan cabling System fan Cabling 68...

  • Page 69: Processor Fan

    Processor fan Power supply cabling Item Description Drive power cable for drive 1, 2, and 6* Drive power cable for drive 3, 4, and 5* 24-pin power cable 4-pin power cable *The installation of drive 5 and 6 requires an extension power cable. See "Drive power cabling (6 drives installation) (on page 66)."...

  • Page 70: Ambient Temperature Sensor Cabling

    Ambient temperature sensor cabling Cabling 70...

  • Page 71: Specifications

    Specifications Environmental specifications Specification Value — Temperature range* 10°C to 35°C (50°F to 95°F) Operating -30°C to 60°C (-22°F to 140°F) Nonoperating — Relative humidity (noncondensing) Minimum to be the higher (more moisture) of Operating -12°C (10.4°F) dew point or 8% relative humidity Maximum to be 24°C (75.2°F) dew point or 90% relative humidity...
  • Page 72 Specification Value Input requirements 100-120 VAC/200-240 VAC Rated input voltage 50/60Hz Rated input frequency 6 A/4 A Rated input current 333 W at 115 VAC Maximum rated input power 333 W at 230 VAC 1133.33 at 115 VAC BTUs per hour 1133.33 at 230 VAC Power supply output 300 W at 115 VAC input...

  • Page 73: Acronyms And Abbreviations

    Acronyms and abbreviations ASHRAE American Society of Heating, Refrigerating and Air-Conditioning Engineers Customer Self Repair Optical Disk Drive PCIe Peripheral Component Interconnect Express POST Power-On Self Test SATA serial ATA Trusted Platform Module universal serial bus Acronyms and abbreviations 73...

  • Page 74: Documentation Feedback

    Hewlett Packard Enterprise is committed to providing documentation that meets your needs. To help us improve the documentation, send any errors, suggestions, or comments to Documentation Feedback (mailto:docsfeedback@hpe.com). When submitting your feedback, include the document title, part number, edition, and publication date located on the front cover of the document. For online help content, include the product name, product version, help edition, and publication date located on the legal notices page.

  • Page 75: Index

    Index grounding requirements 22 access panel, removing 24 ambient temperature 71 health LED 59 heatsink, installing 40 HP Trusted Platform Module option 54 battery pack, removing 52 bezel, removing 25 illustrated parts catalog 15 internal USB connector 18 cabling, ambient temperature sensor 37, 70 cabling, drive 65, 66 cabling, fan 68 LED, health 59...
  • Page 76 QuickSpecs 56 rear panel components 60 removal and replacement procedures 22 required tools 22 requirements, airflow 23 requirements, environmental 71 requirements, temperature 71 safety considerations 22 safety information 22 server specifications 71 server warnings and cautions 23 site requirements 71 specifications, environmental 71 specifications, mechanical 71 specifications, power supply 71...

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