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Manuals and User Guides for HPE Synergy Series. We have
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HPE Synergy Series manual available for free PDF download: Troubleshooting Manual
HPE Synergy Series Troubleshooting Manual (111 pages)
Brand:
HPE
| Category:
Server
| Size: 2.17 MB
Table of Contents
Table of Contents
3
About this Guide
8
Document Overview
8
Troubleshooting Overview
8
HPE Synergy Troubleshooting Resources
8
Troubleshooting Within HPE Oneview
8
HPE Synergy Troubleshooting Guide
9
Error Message Guide for HPE Proliant Gen10 Servers and HPE Synergy
9
Integrated Management Log Messages and Troubleshooting Guide for HPE Proliant Gen10 Servers and HPE Synergy
9
HPE Oneview Help and HPE Oneview API Reference
9
HPE Synergy Quickspecs
9
HPE Synergy Terminology
9
Product Descriptions
9
HPE Synergy Hardware
9
Composable Infrastructure
10
Embedded Management
10
Troubleshooting Preparation
11
Prerequisites for Troubleshooting
11
Important Safety Information
12
Symbols on Equipment
12
Warnings and Cautions
13
Electrostatic Discharge
14
Collecting Symptom Information
15
Preparing HPE Synergy for Diagnosis
15
Using HPE Oneview to Troubleshoot the Appliance
17
Troubleshooting Tools in HPE Oneview
17
Updating the Firmware
18
Common Troubleshooting Procedures
19
Consoles Used with HPE Synergy
19
Accessing the HPE Oneview Maintenance Console from the Frame Link Module
19
Connecting to the HPE Oneview Maintenance Console Using SSH
20
Creating a Support Dump File
20
Connect to the HPE Synergy Console
21
Connecting to the HPE Synergy Console Using a Keyboard, Video Monitor, and Mouse
21
Connecting to the HPE Synergy Console Using a Laptop Computer
22
Connecting to HPE Oneview Using the HPE Synergy Console
23
Verifying Installation Using HPE Oneview
24
Frame Link Module Factory Reset
26
Performing a Frame Link Module Factory Reset
26
Resetting a Frame Link Module
27
Processor Troubleshooting Guidelines
27
Breaking the Compute Module down to the Minimum Hardware Configuration
28
Common Issue Resolution
29
Resolving Loose Connections
29
Searching for Service Notifications
29
Component LED Definitions and Component Information
29
Intel Xeon Scalable Processors Supported on HPE Proliant Gen10 Servers
30
DIMM and NVDIMM Population Information
30
DIMM-Processor Compatibility
30
NVDIMM-Processor Compatibility
30
DIMM Handling Guidelines
30
Hardware Issues
32
Procedures for Troubleshooting HPE Synergy Components
32
Issues During Installation
32
Frame and Frame Link Module
33
The Frame Link Module Is Unresponsive and Pressing the Reset Button Does Not Reset the Frame Link Module
33
Frame Power and Cooling
33
A Device Is Not Allowed to Power on Due to Insufficient Cooling in the Frame
33
A Device Is Not Allowed to Power on Due to Insufficient Power in the Frame
34
General UPS Issues
34
Low Battery Warning Is Displayed on the UPS
35
One or more Leds on the UPS Is Red
35
Fans Running at a Higher than Expected Speed
36
Excessive Fan Noise (High Speeds)
36
Excessive Fan Noise (Low Speeds)
37
Appliance Module
37
The Appliance Module Firmware Is Not Compatible with the Current HPE Synergy Software Release
37
The Appliance Module Cannot be Discovered by the Frame Link Module
37
The Appliance Module Is Not Compatible with the Version of Frame Link Module Firmware Currently Installed
38
Compute Module
39
Firmware Update and Compatibility Requirements
39
System Does Not Boot from the Microsd Card
39
System Battery Is Low or Lost Power
40
TPM Fails or Is Not Detected
40
Procedure Prerequisites with a Trusted Platform Module Installed and Bitlocker Enabled
41
Compute Module Memory
41
Compute Module Is out of Memory
41
Memory Count Error Exists
41
Compute Module Fails to Recognize Existing Memory
42
Compute Module Fails to Recognize New Memory
43
NVDIMM Issues
44
Compute Module Processor
48
Processor Troubleshooting Prerequisites
48
Troubleshooting the Processor
48
Uncorrectable Machine Check Exception
49
Compute Module Mezzanine Card Options
50
System Requests Recovery Method During Mezzanine Card Replacement
50
Compute Module Controllers and Energy Packs
50
Network Controller Is Installed but Not Working
50
Network Controller Has Stopped Working
51
General Controller Issues
51
Controllers Are no Longer Redundant
52
HPE Dynamic Smart Array B140I Drives Are Not Found When RAID Mode Is Disabled
53
HPE Smart Array S100I SR Gen10 Drives Are Not Found When RAID Mode Is Disabled
53
HPE Smart Array S100I SR Gen10 Drives Are Not Recognized
54
Data on Drives Accessed in RAID Mode Is Not Compatible with Data Accessed from Non-RAID Mode
54
The Smart Array Controller Does Not Show Logical Drives after Moving Drives to a New Compute Module or JBOD
54
Energy Pack Issues
55
HPE Synergy 480 Multi-MXM Expansion Module
57
Half of the Expected Gpus in the Multi-MXM Expansion Module Are Not Found or Available in the os
57
Compute Module Does Not Power on with the Multi-MXM Expansion Module Installed
57
Gpus Report 0° C or no Result on the Ilo Temperature Page
58
Ilo Device Inventory Shows that the MXM Slot Is Empty When the MXM Slot Is Populated
58
MXM Card Is Not Running at Pcie X16 Link Width
59
Compute Module with the Multi-MXM Expansion Module Installation Issues
59
Product Name and Status Fields in HPE Ilo Are Not Specific to the Accelerator or Graphics Option Installed
60
HPE Synergy 480 Pcie Expansion Module
60
Pcie Cards in the Pcie Expansion Module Are Not Found or Available in the os
60
Compute Module Does Not Power on with the Pcie Expansion Module Attached
61
Compute Module with the Pcie Expansion Module Installed Does Not Fully Seat in the Compute Module Bay in the Frame
61
The Pcie Card Is Not Running at the Correct Pcie Link Width
61
Power Cable Error Shown in Remote Console During Boot
62
HPE Synergy D3940 Storage Module
62
Drawer Power LED Is Not Illuminating Green
62
Drawer Status LED Is Flashing Amber
62
Drive Status LED Solid Amber
63
Health Status LED Flashing Red
63
Health Status LED Flashing Amber
63
Drive Failure
63
Missing RAID Controller
64
No Drives Are Discovered by the Compute Module
64
Storage Module E-Fuse Error
64
HPE Synergy 12Gb SAS Connection Module
65
Health LED Is Flashing Amber
65
The Controller Locks up During POST
65
Unable to Access Storage
65
Storage Options
65
Drive Issues (Hard Drives and Solid State Drives)
65
USB Drive Key Issues
69
Component and LED Identification
70
Frame Front Components and Device Bays
70
Front Panel Components
70
Appliance Module Leds and Components
71
Compute Module Leds and Buttons
73
Storage Module Leds
75
HPE Synergy 12Gb SAS Connection Module Front Panel Leds
76
Storage Option Leds, Components, and Guidelines
77
Frame Rear Component and Bay Numbering
81
Frame Link Module Components and Leds
82
Power Supply LED
83
Fan LED
84
Information Pull Tabs
84
Reports and Logs
86
Overview
86
Active Health System Log
86
Intelligent Provisioning Diagnostic Tools
87
Active Health System Log Download Methods
87
Using AHSV to Troubleshoot or Open a Support Case
92
Integrated Management Log
93
Viewing the IML
93
Performing a Diagnostics Task Using HPE SSA
93
HPE Smart Storage Administrator Diagnostics Utility CLI
94
Installing the Utility
94
Launching the Utility in CLI Mode
94
Diagnostic Report Procedures
95
Smartssd Wear Gauge Report Procedures
95
HPS Report
96
Linux Reports
96
Resources for Troubleshooting
97
Online Resources
97
Hewlett Packard Enterprise Support Center Website
97
Hewlett Packard Enterprise Information Library
97
Mobile-Ready Content
97
Mobile QR Code Locations
97
HPE Synergy Documentation
97
User Guide
99
Maintenance and Service Guide
99
HPE Ilo Software Documentation
99
HPE Active Health System Viewer Documentation
99
UEFI System Utilities Documentation
99
Intelligent Provisioning Software Documentation
100
White Papers
100
Service Notifications, Advisories, and Notices
100
Subscription Services
100
HPE Pointnext Portfolio
100
Product Information Resources
101
Additional Product Information
101
Registering the Product
101
Overview of Product Features and Installation Instructions
101
Key Features, Option Part Numbers
101
HPE Synergy Component and Option Specifications, Symbols, Installation Warnings, and Notices
101
Spare Part Numbers
101
Teardown Procedures, Part Numbers, Specifications
101
Teardown or Removal and Replacement Procedure Videos
102
Technical Topics
102
Product Installation Resources
102
External Cabling Information
102
Power Capacity
102
Switch Settings, LED Functions, Drive, Memory, Expansion Board and Processor Installation Instructions, and Board Layouts
102
Product Configuration Resources
102
Device Driver Information
102
DDR4 Memory Configuration
102
Operating System Version Support
102
Configuration Information
103
Installation and Configuration Information for the Setup Software
103
Software Installation and Configuration of HPE Synergy
103
HPE Ilo Information
103
Fault Tolerance, Security, Care and Maintenance, Configuration and Setup
103
HPE Synergy Document Overview (Documentation Map)
104
Websites
106
Support and Other Resources
107
Accessing Hewlett Packard Enterprise Support
107
Accessing Updates
107
Customer Self Repair
108
Remote Support
108
Warranty Information
108
Regulatory Information
109
Documentation Feedback
109
Symptom Information Checklist
110
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