AT&T MERLIN LEGEND Release 3.0 System Programming Manual page 552

QCC Optional Features
Summary: Return Ring
Programmable by
Mode
Idle Condition
Planning Form
Factory Setting
Valid Entries
Inspect
Copy Option
Console Procedure
PC Procedure
Position Busy Backup
Use this procedure to designate the calling group to provide the backup
position for the QCC queue. The specified calling group will receive incoming
calls when all QCC operator positions are in position-busy mode.
Position Busy Backup is programmed for the QCC queue rather than for
individual QCC operator positions. The calling group designated as the QCC
queue backup serves as the backup for the Remote Access feature and as
backup when the QCC is being used as the system programming console.
Only one Position Busy Backup can be programmed per system.
Summary: Position Busy Backup
Programmable by
Mode
Idle Condition
Planning Form
Factory Setting
Valid Entries
Inspect
Copy Option
Console Procedure
PC Procedure
4–202
Programming Procedures
System manager
Hybrid/PBX
Not required
Form 6a, Optional Operator Features
4 rings
1 to 15 rings
No
No
Operator → Queued Call → Return Ring → Drop → Dial no.
of rings → Enter → Exit → Exit
[ F3 ] → [ F2 ] → [ F10 ] → [ Alt ] + [ P ] → Type no. of rings → [ F10 ] → [ F5 ]
[ F10 ] → [ F5 ] → [ F5 ]
System manager
Hybrid/PBX
Not required
Form 6a, Optional Operator Features
No backup
Calling group number
No
No
Operator → Queued Call → More → QCC Backup → Drop →
Dial ext. number → Enter → Exit → Exit
[ F3 ] → [ F2 ] → [ PgUp ] + [ P ] → Type ext. number →
[ F10 ] → [ F5 ] → [ F5 ]
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