AT&T MERLIN LEGEND Release 3.0 System Programming Manual page 153

QCC Optional Features
Summary: Hold Return
Programmable by
Mode
Idle Condition
Planning Form
Factory Setting
Valid Entries
Inspect
Copy Option
Console Procedure
PC Procedure
Procedure: Hold Return
Console Display/Instructions
1 Select the Operator menu.
System Programming:
Make a selection
Extensions
System
SysRenumber Options
Operator Tables
LinesTrunks AuxEquip
NightSrvce
Exit
2 Select Queued Call.
System Operator:
Make a selection
Positions
Queued Call
Hold Timer
DLC Hold
Exit
Select Hold Return.
3
Queued Call Operator: >
Make a selection
Hold Rtrn InQue Alert
Call Types
HoldRelease
Threshold Msg Center
ElvatePrior ExtndComplt
Exit Return Rinq
System manager
All
Not required
Form 6a, Optimal Operator Features
Calls remain on hold
Remain on hold, Return to QCC queue
No
No
Operator → Θυευεδ Call → Hold Rtrn → Return to Queue
or Remain on Hold → Enter → Exit → Exit
[ F3 ] → [ F2 ] → [ F1 ] → [ F1 ] or [ F2 ] → [ F10 ] → [ F5 ] → [ F5 ]
Additional Information
>
Common Administrative Procedures
PC
[ F3 ]
.
[ F2 ]
[ F1 ]
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